Ada CX Reviews

Michele F.Analista de processos

4.5

It's easy to use, and you don't need to spend days studying the platform to understand how each feature works. Review collected by and hosted on G2.com.

Verified User in Financial ServicesMid-Market(51-1000 emp.)

4.0

I love how accessible Ada is: When I started managing our bot, Ada Academy made onboarding easy and comprehensive. In my day-to-day, Building Blocks make answer-building straightforward and even fun! I've also found our rep, Gina, to be very attentive. Review collected by and hosted on G2.com.

Verified User in Apparel & FashionMid-Market(51-1000 emp.)

4.5

- Great overview, easy to orientate Review collected by and hosted on G2.com.

Michele F.Analista de processos

4.5

Having a customizable dashboard, which really meets what the company needs, would also make everyday life easier. Review collected by and hosted on G2.com.

Verified User in Financial ServicesMid-Market(51-1000 emp.)

4.0

We have also experienced some major bugs within our ZD <> Ada live chat integration. Gina and Francisco have worked hard to do resolve what they can in real time. However, we are still unable to pass over chatter identifiers to ZD, so the agent do not know who they are speaking with when accepting a chat. This has also resulted in an ongoing ticket with the Ada Team and a delayed launch of live chat support. Review collected by and hosted on G2.com.

Verified User in Apparel & FashionMid-Market(51-1000 emp.)

4.5

- When I'm in an answer flow and switch language I automatically end up at the bottom of the answer flow, I would rather stay at the top of the answer flow when switching language Review collected by and hosted on G2.com.

Anonymous ReviewerInformation Technology and Services

5.0

Ada is a platform that is very easy to understand. Good for beginners and non technical person.

Mohamed B.Education Management

5.0

ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.

Rina K.Consumer Goods

5.0

Ada is very user-friendly with a clean UX and intuitive design. From what I have seen and had experience with, Ada's AI also does seem to be more advanced than other chatbot tools. Additionally, as the admin, I do not need to pull in my tech team for any day-to-day needs (very light on code). The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.

Pavel Z.Education Management

1.0

It works like s-t Clickup and Zoom started using Ada Before it was intercom and it was gorgeous. Never had issues with it. Ada is a total disappointment the agents don't see what I sent them, the bot scenarios are cranky, slow and frustrating, I can't send images and videos properly. I hate Ada, bring intercom back. I'm not affiliated with intercom in any way just a frustrated user.

shivasish s.Market Research

4.0

Personal data about customers may be collected and kept by Ada. In particular, if the platform is not properly secured and maintained, this raises privacy and security issues.

Anonymous ReviewerInformation Technology and Services

5.0

No issues with Ada as of the moment, it is very good to use.

Rina K.Sr CS Strategist

5.0

Overall: Overall, it has been a great experience from initial setup (very intuitive) to ongoing maintenance and admin. The team is great about keeping in touch and making sure they're addressing any needs, as well as proactively offering suggested areas of improvement. There are always new feature rollouts and have experienced very few significant technical issues - very reliable software.

shivasish S.student

4.0

Overall: Ada aims to give businesses an optimized and economical way to offer top-notch customer service while enhancing client satisfaction and adherence.

Chris M.Verified LinkedIn UserStrategy & Growth Consultant / Seeking Full-Time Opportunity

5.0

Overall: The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

Jason B.Manager, Product Support

5.0

"This is the best and most fun technology that we've implemented for chat deflection and self-help."

Pavel Z.Product manager: tools&automations

1.0

"Two of the products I use started using this and the experience was shitty both times "

Guillermo T.CEO

5.0

"Ada helped us scale without hiring and training new people"