Aircall Reviews

Caio P.Small-Business(50 or fewer emp.)

5.0

I've been using Aircall in my job where I arrange and help team tasks, and here's what I think works really well about it. We easily got our users set up and the computer program works perfectly on different types of computers. It also works well with both iPhone and Android phones. Our team members who are usually moving around a lot like this feature very much. The help given to customers was really good, mostly during the first learning times which made everything very easy. Review collected by and hosted on G2.com.

Daniel H.Mid-Market(51-1000 emp.)

2.0

The client on application on users machines works great. Admin portal seems fast, and to setup new users is easy. But wait to you get to large groups.....painful. Review collected by and hosted on G2.com.

Megan M.Fund Operations Assistant

3.0

The management dashboard that Aircall has created makes it easy to manage mulitple lines, multiple users, and multiple implementations. They have an extremely robust reporting system - and by robust, I mean in depth and breadth. You can collect data on EVERYTHING and EVERYONE. It was fairly simple to get it up and running. Review collected by and hosted on G2.com.

Verified User in Facilities ServicesSmall-Business(50 or fewer emp.)

0.0

P.S. Yes they like hidden policy changes and messed up pricing after policy changes, because this is not the first time it happen. (Few months ago, they removed starter plan which also caused similar problem but not as serious as this time as that was actually an upgrade of features) . And there are some bugs that never fixed since the day I use Aircall, for example the ever fail to change user email address, and something more. Review collected by and hosted on G2.com.

Matt T.Founder

0.0

Once they have you into a contract they will do everything they can to squeeze as much money out of you as possible Review collected by and hosted on G2.com.

Verified User in HospitalityEnterprise(> 1000 emp.)

0.0

Horrid connections, dropped calls, missed calls. Review collected by and hosted on G2.com.

Lucien H.VP of GTM

5.0

Overall: Aircall has been a crucial tool for us as we've significantly enhanced our call tracking capability across a significant team. The integration with Hubspot is absolutely crucial. The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to make it as easy as possible for the team to adopt. The other critical thing to mention is, Aircall helps dial much faster which is excellent.

Allen W.Verified LinkedIn UserCEO

1.0

Overall: Aircall used to be a solid product with fair pricing and good support. I don't know what's changed in side their company, but something has gone wrong and now their product and customer service are suffering.

Andrew W.Development Manager

5.0

Overall: We moved all our staff to working from home and needed a way to have the same functionality with our remote workers as we had in our office with extensions, hunt groups etc.

Eden S.Head of Administration

5.0

Overall: Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.

Garret T.Verified LinkedIn UserChief Product Officer

1.0

Overall: Overall, I would say that I have WASTED several thousand dollars on a solution that seemed like it had everything we needed and just FAILED to deliver.

Ram V.Verified LinkedIn UserSenior Account Executive

5.0

Overall: We can reach out to all our inbound leads with quick TAT because of Aircall - This has impacted our sales pipeline in a super positive manner.