RingCentral Alternatives & ReviewsUsed by 83% Professionals

RingCentral Reviews

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4.1

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

RingCentral's comprehensive cloud-based platform that seamlessly integrates messaging, video conferencing, and phone systems for efficient business communication. The collaborative contact center enhances customer experiences, enabling effortless interactions with agents. RingCentral's emphasis on delivering exceptional service and support has garnered positive feedback. Additionally, users find the inclusion of a contact center, video solution, and conversation intelligence tool valuable, further enhancing the platform's capabilities. With its user-friendly interface and powerful features, RingCentral stands out as an indispensable asset for businesses seeking effortless and productive communication.

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Alternatives.Co has rated
RingCentral
4.1(1964 Ratings)
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  • 3.9
  • 4.2
G2
3.9
Top Comments by G2
Positive Comments
  • Joey D.Mid-Market(51-1000 emp.)
    Review
    5.0

    Overall, RingCentral MVP is brilliant. Any business that is looking for a new system shouldnt look any further than RC MVP Review collected by and hosted on G2.com.

  • Joe C.Regional Director of Operations
    Review
    5.0

    RingCentral MVP is a great solution for all of our communication needs. The phone system, the video meetings and the collaboration platform are used daily and are simple to use. We also have a great Customer Support representitive that helps with any issues when they arise. Review collected by and hosted on G2.com.

  • Alex K.Mid-Market(51-1000 emp.)
    Review
    0.0

    They have to capabilities we require to run our business. Review collected by and hosted on G2.com.

Negative Comments
  • Verified User in Civil EngineeringMid-Market(51-1000 emp.)
    Review
    0.0

    I would be better off going to a rotary phone, this is a MAJOR problem. Your business will suffer for it, not to mention your checkbook. All my cards, letterhead, and advertising have this call dropping joke listed. This company knew about this problem, but took my money anyway. Don't bother with WRONG CENTRAL. Review collected by and hosted on G2.com.

  • Brian R.Executive Search Consultant
    Review
    0.0

    Sales and Customer Service Support is atrocious. if you're a US based company find someone who has US based support. Ring Central sales and support is sneaky, lying, and will cheat to get your business. Watch out. Review collected by and hosted on G2.com.

  • Emily M.Driver's mate (driver's assistant)
    Review
    0.0

    The system is mediocre at best. The quality of the lines is 5/10, with a major delay in voice if you use the actual app and don't forward the lines to your direct phone/cell phone. After a few calls, we just decided to forward the calls directly as people were complaining about the voice lag. Review collected by and hosted on G2.com.

Capterra
4.2
Top Comments by Capterra
Comments
  • Suzi L.Verified LinkedIn UserProject Manager
    Review
    5.0

    Overall: RingCentral has integrated numerous modes of communication into a single app, each of which may be seen individually or together on a dashboard. The dashboard, in general, has been of great use to us in the conduct of our day-to-day business. Because of this added bonus, we have been able to get rid of all of our desk phones, which has freed up additional space on our workstations.

  • Amy J.Administrator
    Review
    3.0

    Overall: The customer support was not very helpful. They used terms that I didn't understand, and no one was willing to help me understand. For example, I do not know what Ping means or how to do a "Speed test." Their ways of troubleshooting were not ever helpful.

  • Jennifer G.Partner
    Review
    5.0

    Overall: Overall a positive experience. It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our calling and texting needs.

  • Verified ReviewerVerified LinkedIn UserIT Administrator
    Review
    5.0

    Overall: Overall we have enjoyed using this new platform and it meets our company compliance needs for phone calls in the insurance industry.

  • Sabrina P.customer service rep
    Review
    5.0

    "why we like ringcentral"

  • Karen H.attorney
    Review
    3.0

    "Nice product"