Aircall Reviews

Caio P.Small-Business(50 or fewer emp.)

5.0

I've been using Aircall in my job where I arrange and help team tasks, and here's what I think works really well about it. We easily got our users set up and the computer program works perfectly on different types of computers. It also works well with both iPhone and Android phones. Our team members who are usually moving around a lot like this feature very much. The help given to customers was really good, mostly during the first learning times which made everything very easy. Review collected by and hosted on G2.com.

Daniel H.Mid-Market(51-1000 emp.)

2.0

The client on application on users machines works great. Admin portal seems fast, and to setup new users is easy. But wait to you get to large groups.....painful. Review collected by and hosted on G2.com.

Megan M.Fund Operations Assistant

3.0

The management dashboard that Aircall has created makes it easy to manage mulitple lines, multiple users, and multiple implementations. They have an extremely robust reporting system - and by robust, I mean in depth and breadth. You can collect data on EVERYTHING and EVERYONE. It was fairly simple to get it up and running. Review collected by and hosted on G2.com.

Verified User in Facilities ServicesSmall-Business(50 or fewer emp.)

0.0

P.S. Yes they like hidden policy changes and messed up pricing after policy changes, because this is not the first time it happen. (Few months ago, they removed starter plan which also caused similar problem but not as serious as this time as that was actually an upgrade of features) . And there are some bugs that never fixed since the day I use Aircall, for example the ever fail to change user email address, and something more. Review collected by and hosted on G2.com.

Matt T.Founder

0.0

Once they have you into a contract they will do everything they can to squeeze as much money out of you as possible Review collected by and hosted on G2.com.

Verified User in HospitalityEnterprise(> 1000 emp.)

0.0

Horrid connections, dropped calls, missed calls. Review collected by and hosted on G2.com.

Jose Rubio AlvarezSales Manager

10.0

It is being used throughout the sales force. It is helping us to monitor all calls and help salespeople to be better. We are improving the sales ratios in the company thanks to Aircall. We will continue to use Aircall every day because it will help us to improve the salespeople of this company.
Control of all calls made

Verified UserEmployee

10.0

Aircall is a great tool for our company during the pandemic! We are remote workers now, and this has been a life-saver. It is easy to use, and very dependable. It is a necessity in this day and age to have something like this available to companies. I would recommend Aircall to any company who utilizes the work from home agenda.

Abdullah MuhammadSales Development Representative

10.0

It is being used across the board, especially in sales and customer success. No problems so far. Previously we were using Skype, but Aircall is way better than that. We don't have to do everything manually now. It's perfect since it can log everything in our CRM tool; PipeDrive. I'd recommend it to everybody.
Integration with our CRM. No manual workload. Time saver. Power call session in order to increase call numbers.