OpenPhone Reviews

wendy c.Small-Business(50 or fewer emp.)

5.0

Its only been 2 weeks with openphone, but I have to say, it is the best value and product/service that I have tried thus far. Having been in business for over 20 years, I have tried many providers. I have specific needs for communicating with my clients, and OpenPhone meets them all (plus there are extra things I haven't even thought of, which is just a bonus). I was able to port my number over (wasn't so sure I would be able to, since Comcast said that I would have to get a cell phone plan with a new 2 year contract, but OpenPhone was successful in porting over my number, and it was pretty fast too). setting up my account to fully function was intuitive, and easy. As a business owner; I highly recommend Openphone. Review collected by and hosted on G2.com.

Asher P.Mid-Market(51-1000 emp.)

5.0

We use OpenPhone daily and experience minimal downtime. In the rare instances when issues arise, the support we receive from Justine Delgadillo and the team is timely, friendly, and efficient in finding a solution. Review collected by and hosted on G2.com.

Judith M.Small-Business(50 or fewer emp.)

5.0

We've been using the tool about 3 months now and after testing it just paid for an annual subscription (for the increased discount). Our fully virtual remote team loves using the app to eliminate clients using their personal phone numbers and have professional phone access from anywhere The shared visibility of what's happening and what tasks have been addressed has been a nice improvement. For the fee (previously we had a free number that basically served for incoming calls only) the value exchange has been more than worth it. We had one admin team member (me) serve for setup and managing the call options. Review collected by and hosted on G2.com.

Verified User in Political OrganizationSmall-Business(50 or fewer emp.)

0.0

The app is unable to use contacts stored on the phone on Android. It tries to force you to rely on syncing with a Google account for all of your contacts. Not using phone contacts is the entire point of a phone app, isn't it? I will not be using a Google account for my business contacts just so I can use this app. This makes the app useless for me, and I already regret porting my number over and paying them $10 a month. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and FitnessSmall-Business(50 or fewer emp.)

0.0

Multiple and frequent connection problems, calls dropped, lines not working, ineffective customer service which takes 2-4 days to respond. Misleading pricing, hidden fees. Go somewhere else Review collected by and hosted on G2.com.

Zoey J.Small-Business(50 or fewer emp.)

0.0

There are too many bugs to name. Scheduled messages not sending, the time zone stuck in Arizona, so you have to change it for every message. Days to weeks before you hear back from customer support (and you always get a new person, so it feels like you are starting over.) Duplicate messages. All contacts dissappearing. Need I continue? Review collected by and hosted on G2.com.

Michael DeVivoIndependent Business Owner

10.0

I use OpenPhone to provide a single business phone line for a small real estate business. It provides me with voice and text service, including graphics and photos which some competitors can't do. The integrated experience is also refreshing! Why should voicemails and texts be separated into separate apps? With OpenPhone they are combined. The web interface is super convenient since I like to use a full-size keyboard when possible for texting.
Virtual phone number Text/voice integration Web interface

Verified UserAdministrator

10.0

Call tracking is incredible with this. OpenPhone records conversations for your reference later allows automatic text and integrates with many other softwares. OpenPhone has brought our biz to the next level. All of our franchisees love it. We've tried grasshopper, Google voice, and many others. None do it as OpenPhone do it.
Tracking Integrations

Verified UserProfessional

10.0

We use OpenPhone as our primary business line and it works excellently. We are able to utilize our existing mobile phones and solely download the OpenPhone APP which is incredibly convenient. You can also text, call, and do a variety of things directly from the Mobile APP to communicate with customers.
Ease of use, setup, and interface Texting directly from desktop OR mobile APP. Works on both. Call Recording, IVR, voicemail recording, the whole 9.