Used by 74% ProfessionalsCommPeak Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
CommPeak is a cloud-based contact center solution that offers an easy way to manage your contact center from anywhere in the world. You can monitor, improve and also easily engage with customers through chat, phone, email, and other channels. Also, CommPeak provides comprehensive reporting on all aspects of your business operations so you can track progress and make adjustments as needed.
About CommPeak
CommPeak Features
- Multiple SMS Types : Offers a variety of SMS types like promotional, transactional, OTP Messages, etc.
- Vast Vocabulary : Allows conversion of recordings into over 75 languages using the speech-to-text app.
- Multiple-Language Recognition : Select a primary language, and about three additional languages.
- In-Depth Reports : Use EDRs to understand the SMS performance and optimize the sending process.
- CommPeak Dialer : Boost your productivity and increase your sales using this predictive dialer.
- VoIP Service : Premium A-Z VoIP services with connections to tier 1 provider, strong partnerships, etc.
CommPeak Ratings and Reviews
- Soren R.Customer service manager
Custom dialing ratios that I can change depending on the time of day and how many agents I have working at the time Review collected by and hosted on G2.com.
- Verified User in Education ManagementSmall-Business(50 or fewer emp.)
No trial version. We always go with the trial version, but we took a short subscription since they didn't have it. Cost-wise, they need to improve. Customer needs to be agile which delayed some of our processes. Review collected by and hosted on G2.com.
