Used by 70% ProfessionalsElavon Reviews
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Elavon is a trusted global payment processing solution that handles all the payments-related operations of a business while helping them grow online. From small-size enterprises to mid and large-level enterprises, it is quite capable of taking care of all the transactions efficiently resulting in an increase in the cash flow of businesses.
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Elavon2.8
Elavon2.8
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- 3.7
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3.7
5.0We love have a POS machine in our office for our repair shop payments.
5.0This software is easy to learn and use. The processes are intuitive and it rarely has technical problems.
5.0Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.
2.8
4.0Overall: The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult. That being said, in order to operate at all in this field, you must be able to accept a wide range of payments. There is no way to avoid this operating cost, so we've made the decision to use Elavon as our main payment processor. The extra costs are mitigated by the trust our customers have in us knowing we use a reputable and secure payment processor. I wish there was a way to operate where that big of a percentage of each transaction did not have to be sent to a third party in order to verify availability of funds immediately. With no real hope for that to turn into a reality, we will continue to send 2-3% of each swipe to Elavon.
1.0Overall: The fact that transactions can receive an approval from the credit card company at the time of purchase but not actually be paid to the merchant is a serious problem. I gave my client a receipt from the Elavon system clearly showing it was approved but days later received a phone call from Elavon to tell me we (the merchant) is not getting paid. Elavon is holding onto the money for a minimum of 90 days. Now I have to spend hours going back and forth with the Elavon rep (who has been very kind) to prove the legitimacy of the transaction when the system simply should have declined the transaction at the time of purchase. If a transaction appears to be fraudulent it should not be approved at the time of purchase.
5.0Overall: Long time satisfied customer, love that the terminal is easy to use and generally has no issues.
2.0Overall: I didn't like it. I found it difficult to use and complicated compared to others.
1.0"Horrible customer service and set up"
4.0"Challenges with communication"
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