Elavon Reviews

Julie G.Automotive

5.0

We love have a POS machine in our office for our repair shop payments.

Cori A.Law Practice

5.0

This software is easy to learn and use. The processes are intuitive and it rarely has technical problems.

Stevie C.Nonprofit Organization Management

5.0

Elavon has the best rates for non profit long time customers, any time an issue has arose contacting customer service is a breeze.

Ronnie T.CEO

4.0

The fees can be frustrating, and trying to determine how much will be taken out of a given transaction is difficult. That being said, in order to operate at all in this field, you must be able to accept a wide range of payments. There is no way to avoid this operating cost, so we've made the decision to use Elavon as our main payment processor. The extra costs are mitigated by the trust our customers have in us knowing we use a reputable and secure payment processor. I wish there was a way to operate where that big of a percentage of each transaction did not have to be sent to a third party in order to verify availability of funds immediately. With no real hope for that to turn into a reality, we will continue to send 2-3% of each swipe to Elavon.

Craig K.Digital Lead

1.0

As a payment gateway it works, expensive but it works. For the backend compliance, to say it's difficult to use is an understatement. But in summary for the experience with Elavon is that their support will threaten you over a live chat rather than provide you with the information needed or help you in any meaningful way. I don't typically write reviews, but when it gets to the point that the support isn't helpful, you can't be directed to speak to anyone else and... when you ask to send a compliant etc, the individual just tells you to send the information to them... well it's indicative of this companies internal policies.

Cori A.Manager

5.0

Elavon was easy to set up and use. It functions well and rarely has technical issues. The prices can be fairly steep when they are increased (which seems to occur every year) but customer service is often willing to work with you to keep the prices reasonable for a small firm such as ours. Overall, I am pleased with Elavon, but I do not have another product to compare it to.

Stevie C.Office manager

5.0

Long time satisfied customer, love that the terminal is easy to use and generally has no issues.

Lori L.Owner

2.0

I didn't like it. I found it difficult to use and complicated compared to others.

Nicole N.Executive Administrator

4.0

No Comments