Fiserv Reviews

karina f.Human Resources Specialist

4.0

Fiserv offers us an excellent service for successful electronic records, reports, audits, security and compliance by improving the efficiency of paperless document storage with automation which makes work easier and saves time and nothing bothers me. Review collected by and hosted on G2.com.

Kunigunde P.Int. Adv.

4.0

Different payments groups with different taxes in percent. Very good reports and clear and fast answers from the system plus with our payment provider it works perfectly. Review collected by and hosted on G2.com.

Tom M.CFO

5.0

Fiserv had exponentially increased the speed in which they roll out new banking product. This makes the marketplace fun and dislike. Review collected by and hosted on G2.com.

Brad W.Senior Vice President of Information Technology

3.5

Fiserv has several different platforms they call "cores" this can fragment their customer base. For example we are using a core system that is not quite as robust as those banks using a different core system. Fiserv also has a tendency to nickel and dime you for everything. They like to charge installation fees for every product they offer as well as charge you a recurring monthly fee for every individual module. We've also experienced issues with them keeping their circuits up and issues with their hosted software staying up and running efficiently. Review collected by and hosted on G2.com.

Verified User in BankingMid-Market(51-1000 emp.)

3.5

Employees roles are constantly switching, multiple different managers for same integration project and add ons for what they say the product can do is very expensive or you have to do a lot of things manually Review collected by and hosted on G2.com.

Verified User in BankingMid-Market(51-1000 emp.)

3.5

very old looking UI that can be difficult to navigate sometimes. Review collected by and hosted on G2.com.

John BevilacquaController & Finance Director

8.0

We utilize the merchant platform to process our customers' credit card payments. We have found the software to be very user-friendly and offer us the flexibility that we previously lacked.
process customer payments provide good reporting provides for secure processing

Verified UserC-Level Executive

7.0

We created a online store web application for our client, which needed to integrate with an online credit card processing payment gateway. We chose First Data (Fiserv) for this.
Provided our client with competitive rates Integration came with a sandbox environment, which was convenient Backend has a summary of all transactions and a report that can be exported

Ruby JavaidChief Designer

6.0

I use FirstData to integrate payments on my website with my bank. This way I have a system that can process credit cards without the customer leaving the site (as they would with PayPal) and it stores all the information securely in case I need to run a manual transaction. The payments are then automatically transferred to my bank account within a business day or two, so there are no extra steps in trying to get my money.
Securely stores data on FirstData's servers so that I don't have to worry about the technical details there. Integrates well with WordPress and WooCommerce and provides a seamless user experience. Allows customers to pay while staying on site, rather than leaving and coming back like PayPal.

Kelsey G.Trainer

4.0

Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features.

LISA B.Digital Channel Project Coordinator

3.0

Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible.

Russell C.Principal

4.0

When I finally gave up on this service due to glitches and increasing fees and went to a more reliable service with lower fees I was hit with a $110 Closure fee! When I started this service several years ago, I had specifically asked if there was a fee to leave the service and was told that there was no such fee.

Ben S.Treasurer

4.0

We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format.

Ryan C.Account Manager

4.0

Great on the integration and operation side, slow on the customer service side.

Eve A.Bookkeeper/IT Specialist

5.0

Easy to use and will continue to use it.