Freshdesk Alternatives & ReviewsUsed by 70% Professionals

Freshdesk Alternatives

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Freshdesk is a leading cloud-based customer service software that empowers businesses to deliver seamless support across multiple channels. With its advanced automation and AI capabilities, this tool streamlines ticket management and enhances customer engagement. Similarly, there are a wide collection of other alternatives to Freshdesk in the Customer Support category that users can check out. Some of these tools are RingCentral, Vonage, Ytel, Talkdesk, Genesys, Eleveo, Convoso, Contacto, Bright Pattern, Qualtrics.

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Genesys Alternatives & ReviewsUsed by 85% Professionals

Genesys

Free | Paid

4.2

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Genesys is an AI-powered customer experience platform. It improves interactions by utilizing advanced chatbots, analytics, and data management. With a comprehensive dashboard, businesses monitor operations effectively. It optimizes call handling with ACD and IVR, while AI agent assists, predictive routing and analytics enhance customer support. Apart from this, it also offers screen sharing enabling collaborative issue resolution and better customer experience.

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Qualtrics Alternatives & ReviewsUsed by 86% Professionals

Qualtrics

Free | Paid

4.3

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Qualtrics XM is an AI-driven platform for experience management, enabling businesses to collect, analyze, and act on valuable data. It enhances customer engagement, retention, and contact center analytics with personalized alerts and voice analytics. Its versatile features include NPS measurement, benchmarking, and purchase behavior analysis, making it essential for businesses aiming to elevate their experiences.

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Convoso Alternatives & ReviewsUsed by 84% Professionals

Convoso

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Convoso is an AI-powered predictive dialer tool catering to sales and lead generation teams, providing a robust contact center solution. Through its outbound dialer software, Convoso significantly enhances performance efficiency, resulting in higher ROI for call center operations. The tool's customizable dashboards and intelligent reports offer invaluable performance analytics, empowering businesses to drive efficiency and optimize ROI. By choosing Convoso, businesses witness a dramatic increase in contact rates for customers, achieved through powerful tools and strategies that encourage and facilitate more meaningful conversations. This comprehensive platform serves as a game-changer, revolutionizing how contact centers operate and boosting customer engagement and conversions.

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Contacto Alternatives & ReviewsUsed by 78% Professionals

Contacto

Free | Paid

3.7

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Contacto, developed by Plivo, is a cloud-based omnichannel contact center tool that effortlessly integrates customer conversations with existing systems. By pulling all customer service communications, information, and ticket history into a single unified screen, Contacto ensures agents remain efficient. With seamless management of every customer interaction, including chat, voice, and messaging, Contacto enhances productivity and streamlines customer engagement. The tool also provides In-app support and Concurrent messaging features, further enhancing the user experience. With Contacto, businesses can centralize and optimize their customer interactions efficiently, leading to improved customer service and a more cohesive approach to customer support.

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Bright Pattern Alternatives & ReviewsUsed by 78% Professionals

Bright Pattern

Free | Paid

4.7

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Bright Pattern offers AI-powered omnichannel content center software for seamless, high-uptime operations. Regular software upgrades reduce maintenance costs, and automated conversations with voice and SMS support improve customer interactions. Intelligent agent assistance and sentiment analysis provide valuable insights for exceptional customer experiences. With a drag-and-drop report builder and unified omnichannel reporting, businesses can efficiently manage customer communications.

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Eleveo Alternatives & ReviewsUsed by 74% Professionals

Eleveo

Free | Paid

4.8

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Eleveo is an advanced AI-powered contact center optimization tool designed to streamline operations, simplify complexity, and reduce service interruptions. With its versatile, user-friendly, and secure software, businesses can efficiently record and manage various contact center interactions, such as service requests, outbound sales, and financial or healthcare transactions. Eleveo caters to privacy and regulatory requirements, providing solutions for secure data handling and compliance. Additionally, the tool captures valuable customer experience insights, empowering businesses to enhance service quality and deliver exceptional customer interactions. With its scalable capabilities, Eleveo proves to be an indispensable asset for contact centers seeking to optimize performance and ensure regulatory compliance.

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Talkdesk Alternatives & ReviewsUsed by 83% Professionals

Talkdesk

Free | Paid

4.3

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Talkdesk is a cloud-based customer experience platform powered by AI. It offers self-service authentication, global coverage, real-time dashboards, and compliance with data security regulations. With flexible deployment options and employee collaboration, this platform optimizes contact center operations, enhances customer experiences, and provides actionable insights for businesses.

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Features Comparison

FreshdeskVonageYtelQualtrics
Freddy AI Chatbot
Automatic Email Notification
SLA Management
Solution Article Analytics
Custom Ticket Forms
Intelligent Ticket Assignment
Screen Recording
Real-Time Analytics Dashboard