Freshdesk Alternatives & ReviewsUsed by 70% Professionals

Freshdesk Overview

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Freshdesk is a cloud-based customer service software developed by Freshworks, designed to assist businesses of all sizes in providing exceptional customer support through various channels. With its intuitive interface, advanced automation, and AI-powered features like the Freddy chatbot, this tool streamlines ticket management and fosters collaboration. It ensures efficient issue resolution, making it a top choice for businesses seeking to deliver outstanding customer experiences.

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Starts at

$1199/Month

Try For Free

About Freshdesk

Freshdesk Features

  • Freshdesk FeaturesFreddy AI Chatbot : Automates customer conversations with smart and friendly bots for a better overall experience.
  • Freshdesk FeaturesAutomatic Email Notification : Keeps customers and agents updated on ticket status and actions.
  • Freshdesk FeaturesSLA Management : Defines and tracks service level agreements for different customers and priorities.
  • Freshdesk FeaturesSolution Article Analytics : Measures the effectiveness and feedback of users’ knowledge base articles.
  • Freshdesk FeaturesCustom Ticket Forms : Collects relevant information from customers based on their issues and requests.
  • Freshdesk FeaturesIntelligent Ticket Assignment : Assigns tickets to the right agents based on their skills, workload, and availability

Freshdesk Competitors

Freshdesk Ratings and ReviewsFreshdesk Ratings and Reviews

Alternatives.Co has rated
Freshdesk as 4.5

4.5

/5

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Top Reviews
  • Ola L.Computer Software

    5.0

    /5

    It's easy to manage and not bloated with tons of unnecessary features you don't use. It cuts straight to the point.

  • Verified User in Computer & Network SecuritySmall-Business(50 or fewer emp.)

    0.0

    /5

    Doesn't auto refresh. Support is non-existent and their solution to a chat is to revert you back to a "we aren't available" screen. Review collected by and hosted on G2.com.

Freshdesk PricingFreshdesk Pricing

Free
StartingUSD 0/moBilled Monthly
Growth
StartingUSD 1199/moBilled Monthly
Pro
StartingUSD 4299/moBilled Monthly
Enterprise
StartingUSD 6899/moBilled Monthly