Freshdesk Alternatives & ReviewsUsed by 70% Professionals

Freshdesk Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Freshdesk is a cloud-based customer service software developed by Freshworks, designed to assist businesses of all sizes in providing exceptional customer support through various channels. With its intuitive interface, advanced automation, and AI-powered features like the Freddy chatbot, this tool streamlines ticket management and fosters collaboration. It ensures efficient issue resolution, making it a top choice for businesses seeking to deliver outstanding customer experiences.

Best Offer Applied
Starts at


Try For Free

About Freshdesk

Freshdesk Features

  • Freshdesk FeaturesFreddy AI Chatbot : Automates customer conversations with smart and friendly bots for a better overall experience.
  • Freshdesk FeaturesAutomatic Email Notification : Keeps customers and agents updated on ticket status and actions.
  • Freshdesk FeaturesSLA Management : Defines and tracks service level agreements for different customers and priorities.
  • Freshdesk FeaturesSolution Article Analytics : Measures the effectiveness and feedback of users’ knowledge base articles.
  • Freshdesk FeaturesCustom Ticket Forms : Collects relevant information from customers based on their issues and requests.
  • Freshdesk FeaturesIntelligent Ticket Assignment : Assigns tickets to the right agents based on their skills, workload, and availability

Freshdesk Competitors

Freshdesk Ratings and ReviewsFreshdesk Ratings and Reviews

Alternatives.Co has rated
Freshdesk as 4.5



  • G2
  • GetApp
  • Trustradius
  • Capterra
Top Reviews
  • Ashton F.Writing and Editing



    The application is easy to setup and very user friendly. Customer support has become very efficient and effective. The chatbot, ticketing service and time tracking has helped immensely.

  • Verified User in InsuranceSmall-Business(50 or fewer emp.)



    We wanted to move from an omni plan to stand-alone plan as we were not really using Freshcaller and Freshchat. The entire process took several months and included several people from Freshworks. We had to explain over and over again any of our business-critial requirements. In the end we had to cancel the process because of the delay. We did not have the impression that those responsible at Freshworks had coordinated sufficiently. Review collected by and hosted on

Freshdesk PricingFreshdesk Pricing

StartingUSD 0/moBilled Monthly
StartingUSD 1199/moBilled Monthly
StartingUSD 4299/moBilled Monthly
StartingUSD 6899/moBilled Monthly