Used by 69% ProfessionalsIntrado Alternatives
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Intrado, formerly West, makes cloud-based solutions that make connecting with the right people and right organizations easier, more effective, and more efficient. For those who are looking for a similar alternative for Intrado, there are several tools available in the market. Some of the Best alternatives to Intrado in Collaboration & Productivity Software category are CoPointer, Konpod, LocalPhone, Verizon Conferencing, Infinite Conferencing, and Mitel.
- Voximplant Alternatives
- LoopUp Alternatives
- Infinite Conferencing Alternatives
- Evolve IP Unified Communications Alternatives
- PowWowNow Alternatives
- CoPointer Alternatives
- Mitel Alternatives
- Nynja Alternatives
- Stackfield Alternatives
- LocalPhone Alternatives
- Verizon Conferencing Alternatives
- BT Meetings Alternatives
- CommPeak Alternatives
- ConferenceCaller Alternatives
- Universal Calling Alternatives
- Vast Conference Alternatives
- Stork Alternatives
- Grptalk Alternatives
- iTeleCenter Alternatives
- TurboBridge Alternatives
Used by 82% ProfessionalsInfinite Conferencing
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Infinite Conferencing offers a comprehensive audio-visual solution for seamless online meetings, sales calls, and collaborative sessions. This versatile platform supports various communication methods, including video chat, phone calls, and web conferences, ensuring flexibility and eliminating awkward interactions. With features like interactive presentations, superb audio quality, and background customization, it enhances engagement. Notable features include a user-friendly Conference Dashboard, dedicated dial-in access, detailed call reports, global connectivity, and Outlook integration. Infinite Conferencing fosters round-the-clock accessibility, high-quality audio, reliable networks, and cost savings, making it an ideal choice for remote collaboration and efficient, geographically diverse discussions.
Used by 82% ProfessionalsEvolve IP Unified Communications
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Evolve IP Unified Communications is a powerful platform offering seamless integration of leading collaboration tools, enterprise voice, and messaging. With an impressive 99.999% uptime reliability, it uniquely supports both Microsoft Teams and Cisco Webex. This UCaaS solution facilitates anytime, anywhere connectivity, enhances productivity with real-time status updates, and streamlines communication across various devices and locations. It eliminates the need for multiple software investments, leading to cost savings, and enables improved customer service through instant messaging and call routing. With robust features like message and call recording, UC dashboard reporting, and a global Cisco network, Evolve IP drives productivity, customer loyalty, and revenue growth for businesses.
Used by 76% ProfessionalsBT Meetings
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
BT Meetings is a versatile audio, video, and web conferencing solution that facilitates global connectivity. It simplifies online meetings with features like recording, playback, presentation sharing, chat moderation, and data collection through polls and surveys. Synchronized meeting recordings ensure accuracy and ease dispute resolution. Integrated with popular collaboration tools, BT Meetings supports various platforms and allows for group presentations and real-time questions. With HD content access from computers or mobile devices, participants can engage effectively. Web conferencing brings global participants together in one virtual space, fostering efficiency, cost reduction, and face-to-face interaction through webcams if desired.
Used by 89% ProfessionalsVoximplant
/5
- Linux
- Windows
Voximplant offers intelligent cloud communication solutions, enabling businesses to adapt and excel in today's dynamic environment. Their offerings include the Voximplant Platform for voice, video, and messaging app development, and the Voximplant Kit, a versatile omnichannel cloud contact center. The Voximplant Platform integrates various communication elements, AI capabilities, and serverless tools through APIs and SDKs. Meanwhile, the Voximplant Kit streamlines customer service and automation, integrating seamlessly with CRM and other web services. With a global user base spanning 30,000 customers, Voximplant is particularly beneficial for E-commerce, On-demand, Fintech, Classifieds, and Contact Centre industries.
Used by 74% ProfessionalsCommPeak
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
CommPeak is a leading cloud-based contact center solution renowned for its advanced capabilities. It offers a centralized platform for contact, calendar, call logs, and recordings management. With comprehensive reporting, it provides valuable insights into overall contact center performance and individual channel interactions. CommPeak's flexibility and expert support make it a standout choice for customer service, sales, marketing automation, and lead management. Its intuitive interface and proactive chat functionality ensure efficient customer engagement from anywhere in the world, ultimately boosting sales and enhancing customer satisfaction. Features include automated voicemail, live chat, and intelligent call routing.
Used by 82% ProfessionalsConferenceCaller
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
ConferenceCaller is a leading conference call service provider offering high-quality audio and web conferencing solutions for businesses of all sizes. It enables users to conduct domestic and international conference calls from anywhere in the world at competitive rates. With reliable connectivity and 24/7 customer support, dropped calls and audio issues are a thing of the past. The platform boasts productivity-enhancing features like Call Recording, Group Chat, and Real-Time Transcription, ensuring efficient teamwork. Its user-friendly web interface simplifies call management, making meetings productive and successful, whether you're at home or on the go.
Used by 74% ProfessionalsGrptalk
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Grptalk is a leading audio conferencing application known for its worldwide accessibility. It offers high-definition video and top-notch voice calling, making it ideal for group meetings and presentations. It supports rich media features like file sharing, screen sharing, and image rendering, enhancing collaboration. Grptalk boasts a user-friendly, minimalist design and is compatible with both Android and iOS devices, ensuring seamless cross-platform communication. It uses dial-out audio conferencing with no PINs and minimal delays, connecting over 1000 members in just 30 seconds. Trusted by numerous global companies, Grptalk guarantees excellent audio quality through PSTN networks.
Used by 84% ProfessionalsNo Cost Conference
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
No Cost Conference is a teleconferencing platform that provides businesses and organizations with no-cost conference call services. It stands out with its ability to join and switch between multiple conferences simultaneously, enhancing productivity. The platform offers top-notch call quality, customization options, and features like digital conference lines, free recordings, and unlimited calls. Users can dial in from various sources, including cell phones and VoIP services, without the need for internet access. No scheduling is required, and they also offer a free conference calling feature with web controls for scheduling and managing calls, ensuring an ad-free experience.
Used by 71% ProfessionalsBetterVoice
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Better Voice is a leading webinars and conferencing platform, offering a flexible phone system ideal for small businesses and professionals. It enables users to make calls from desktops or laptops, improving productivity. Using VoIP technology, it offers contract-free plans with affordable call quality regardless of location or time. Better Voice enhances sales, customer acquisition, and revenue. Its conferencing system facilitates global live calls, and its phone system helps manage call records efficiently, even from smartphones. It provides versatile tools and affordable options for businesses to boost profits. Available on Android, iOS, Desktop, and Web apps, it offers new business numbers, porting, and dial-out capabilities.
Used by 69% ProfessionalsBranded Bridge Line
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Branded Bridge Line is a leading global audio conference call service known for its user-friendly interface and an array of features. It offers branded greetings, screen sharing, and dedicated lines for seamless communication with clients and teams. The platform supports group audio conferencing, ensuring smooth sessions. Notably, it provides recording, playback, transcription, and document sharing capabilities for effortless meeting management. Security options like PIN-less calls, secure meetings, and toll-free/international numbers enhance data protection and global accessibility.
Meet the 5 Best Alternatives for An Cloud-Based Business Communication Solution For Your Business
Intrado, previously recognized as West Corporation, stands as a pioneering force in the realm of American telecommunications. Renowned for its proficiency in crafting cloud-based solutions, the company is dedicated to facilitating meaningful connections with vital individuals and organizations. Intrado's mission revolves around rendering these connections not only relevant and engaging, but also actionable in diverse contexts.
The company's scope encompasses a comprehensive array of sectors, which can be categorized into five principal segments. Firstly, the Cloud Collaboration segment underlines Intrado's commitment to furnishing collaborative tools that enable seamless interactions within businesses and across industries. Secondly, the Enterprise Communications segment emphasizes the creation of efficient communication channels that enhance operational efficacy and engagement for enterprises.
Furthermore, Intrado extends its impact to the Life and Safety sector, reflecting its dedication to technologies that contribute to public safety and emergency response. The Digital Media division encompasses the evolving landscape of streaming operations and multimedia distribution, showcasing Intrado's adaptability to contemporary entertainment demands. Lastly, the Health & Wellness sector reinforces the company's role in enabling effective communication within the healthcare domain, supporting the delivery of vital medical services and insights.
Top 5 Alternatives to Intrado
Curated by the Head of Content at Alternatives.co, here are the top 5 alternatives to Intrado, each offering unique features to streamline the telecommunication system for your business.
1. CloudTalk
CloudTalk focuses on seamless customer interactions through various communication channels, including WhatsApp. It enables businesses to receive and respond to customer messages, provides personalized greetings, supports number porting, and enhances call center efficiency with features like auto-answer and call notes. The speech-to-text feature converts voice conversations to written text for analysis.
Key Features of CloudTalk:
- WhatsApp Inbound Message: Connect with customers via WhatsApp.
- Personalized Greetings and Music: Enhance customer experience with custom messages.
- Auto Answer: Reduce call wait times by routing calls to available agents.
- Speech to Text: Convert voice conversations into written text for analysis.
Comparison with Intrado
CloudTalk's WhatsApp integration and speech-to-text conversion provide a distinct edge in interactive messaging and call analysis. In contrast, Intrado's comprehensive communication suite excels in call center operations and analytics, catering to businesses seeking broader communication management capabilities.
2. Virtual PBX
Virtual PBX presents itself as an alternative solution with centralized communication management. Its automated directory, text forwarding, and call blasting capabilities allow for efficient handling of communication channels. The inclusion of voicemail boxes and the Do Not Disturb feature ensures no message goes unheard, while call forwarding consolidates various communication channels in one platform.
Key Features of Virtual PBX:
- Automated Directory: Manage virtual numbers and calls from a centralized place.
- Call Blasting: Reach multiple recipients simultaneously.
- Voicemail Boxes: Personalized voicemail management.
- Text Forwarding: Efficiently route SMS and MMS messages.
Comparison with Intrado
Virtual PBX's strength lies in its consolidated handling of various communication channels and forwarding options. While Intrado offers comprehensive analytics and data-driven insights, Virtual PBX prioritizes channel management, making it a suitable alternative for businesses seeking integrated communication control.
3. Dialfire
Dialfire is an alternative that specializes in optimized calling campaigns, offering features like seamless recordings and voice encryption for privacy. It excels in data management with easy import and export capabilities. Dialfire's advanced campaigns and predictive dialer maximize agent productivity by connecting them to the right calls at the right time, enhancing overall campaign efficiency.
Key Features of Dialfire:
- Seamless Recordings: Capture important conversations for analysis.
- Voice Encryption: Ensures confidentiality during calls.
- Advanced Campaigns: Set up complex calling sequences.
- Predictive Dialer: Increases agent productivity.
Comparison with Intrado
Dialfire's focus on call campaign optimization and encryption sets it apart. Intrado, on the other hand, excels in call center management and detailed analytics. Businesses aiming for campaign efficiency and secure conversations might find Dialfire more aligned with their communication needs than Intrado.
4. Freshdesk
Freshdesk serves as an alternative by focusing on smart customer service automation. The Freddy AI Chatbot automates customer conversations, while automatic email notifications and SLA management keep customers and agents informed. Solution Article Analytics helps measure the effectiveness of knowledge base articles, and intelligent ticket assignment ensures tickets are routed to the right agents based on their skills and availability.
Key Features of Freshdesk:
- Freddy AI Chatbot: Automates customer conversations with smart bots.
- Automatic Email Notification: Keeps customers updated on ticket status.
- SLA Management: Tracks service level agreements for different customers.
- Intelligent Ticket Assignment: Assigns tickets to appropriate agents.
Comparison with Intrado
Freshdesk's AI-powered customer support and ticket management offer distinct advantages. In comparison, Intrado excels in call center features and comprehensive communication solutions. Depending on priorities, businesses might opt for Freshdesk's streamlined support or Intrado's broader communication scope.
5. Five9
Five9 stands out as an alternative with a strong focus on unified communication and CRM integration. Permission-based control ensures secure interactions, while unified communication facilitates seamless engagement across channels. CRM integration empowers agents with customer data, and engagement workflows deliver tailored services. Supervisor tools enable real-time monitoring, and WFO integration optimizes workforce management.
Key Features of Five9:
- Permission-Based Control: Secure and personalized interactions.
- Unified Communication: Seamless communication across channels.
- CRM Integration: Integrates with CRM systems for personalized interactions.
- Engagement Workflow: Tailored service with data-driven workflows.
Comparison with Intrado
Five9's emphasis on secure interactions and integrated CRM connectivity provides a competitive edge. While Intrado excels in call center analytics and communication, Five9 offers personalized engagement and efficient workforce management. Businesses requiring enhanced CRM integration might lean towards Five9, while Intrado remains a comprehensive choice.
Intrado stands as a versatile telecommunications leader, transitioning from its former identity as West Corporation. With its cloud-based solutions and commitment to relevance, engagement, and action, Intrado has left an indelible mark across five crucial segments: Cloud Collaboration, Enterprise Communications, Life and Safety, Digital Media, and Health & Wellness. Through its innovative endeavors, Intrado continues to redefine connectivity and communication, shaping a more connected and responsive future.
Features Comparison | Intrado | LoopUp | Infinite Conferencing | Evolve IP Unified Communications |
|---|---|---|---|---|
| Self-Supported | ||||
| Reliable Calling | ||||
| Collaboration Support | ||||
| Notified | ||||
| Critical Event Solutions | ||||
| Telecommunications | ||||
| Comprehensive Managed Services | ||||
| Global Service Provider | ||||