Maxio Reviews

Anna U.Finance Specialist

5.0

Customer Support is super fast and always helpfull Review collected by and hosted on G2.com.

Kait K.Small-Business(50 or fewer emp.)

5.0

We were using Chargify before the merger to become Maxio. I used the live chat regularly for support on accomplishing different things, as this is my first experience with SaaS billing. Everyone I chatted with was wonderfully helpful and friendly, and their responses were so fast! I have never had to wait in a queue to connect with someone. They helped me find a solution quickly, and I value that more than anything! A product is only as good as its support. Review collected by and hosted on G2.com.

Crystal H.Mid-Market(51-1000 emp.)

5.0

Impletmentation went smoothly and quickly. They were able to help us with a custom way to track our undelivered professional services and a way to upload the completed revenue for the PS each month. This was the main reason we decided to go with Maxio as no other billing solution was able to track this. What they came up with is a work around using flags but it works. Invoice creation and integation with Hubspot was easy and is working great. Customer service has been very helpful. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

from their reporting, their highly unresponsive support team and their account executives. There are too many competitors in this space, I recommend you choose any other than Chargify. Review collected by and hosted on G2.com.

Ian S.Director

0.0

The main problem for me was the ridiculously complicated way of configuring simple subscriptions and the fact that integrations the made with other platforms such as Xero did not function properly. To make this worse they do not take responsibility for their tech not functions properly. Review collected by and hosted on G2.com.

Wayne D.Manager, Finance & Accounting

0.0

It doesn't track annual subscriptions and calculates MRR based on billing instead of contract. Review collected by and hosted on G2.com.

Raul G.Research

5.0

Ayuda a las empresas tanto grandes como de mediano tamao a gestionar su facturacin y sus finanzas en general.

Vasilis A.Higher Education

5.0

very powerful software with a lot features but the best is the support team . The guys helps you understand everything

Stan F.Computer Software

5.0

It works great, makes computing deferred revenue for GAAP easy

Daniel P.CEO

1.0

Overall: I didn't have enough room for all of the cons:Onboarding checklist in Guide CX had items with no resources and wasn't even applicable to our business. We found it nearly impossible to get in touch with management when our implementation consultant for the first6 months was negligent. The only way anything got done is if WE took meeting notes and emailed action items to the Maxio team. We spent 10s of hours migrating customers individually and asking them to re-submit cc details because Maxio said bulk migration was clunky and not recommended. Product catalog was built incorrectly due to negligentMaxio employee and had to be completely rebuilt. No revenue visibility for 8 months other than lump sum. SaasOptics is a nightmare and QB integration is even worse. Simple revenue report not included in our $600/month plan. Javascript required for any signup page customization. For more complicated products with multiple components or billing scenarios, testing was limited. With an API as complicated as Maxio's, we really needed a feature like Chargebee's "time machine" to ensure proper functioning. The only way to triage our clients' tech issues was by asking them to complete technical tasks beyond their understanding (screenshotting their browser console). We weren't instructed that we needed to enable 3D Secure in Braintree, which lead to a host of client issues with the public signup pages, multiple support tickets dragged out over weeks, and thousands in lost revenue.

Allen H.Verified LinkedIn UserFounder

1.0

Overall: Chargify has been a royal pain ever since implementation. It's possible that the people in our team didn't follow some of the best practices, however we've encountered many bugs along the way to trying to make peace with the product. There are some major areas where the product is too inflexible, and I regret implementing it in the first place.

Matthew C.VP - Strategy and Analytics

5.0

Overall: Again, the people have been incredible to work with. Management of imported historical data is not user friendly, but the management analytics functionality is pretty powerful. I am hoping they implement some of the invoicing customization/flexibility we need.

Leilani S.Verified LinkedIn UserCustomer Success Advocate (CSA) - Team Lead

5.0

Overall: Chargify has helped our support team be able to maintain transparency and integrity of our automation and billing process when its come into question. I cannot say enough wonderful things!

Ed N.Managing Director

5.0

Overall: Overall very good. The software is quite complex to fully understand and the sales process could be a bit more transparent.

Jordan G.Owner

5.0

"Glad we switched to Chargify"