Stripe Billing Reviews

Julie B.Small-Business(50 or fewer emp.)

5.0

We use stripe everyday both internally and also customer facing. It's easy for our team to make requested modifications to any cusrtomers orders and they can even managed their orders themsleves. Review collected by and hosted on G2.com.

Stephen F.B2B Email Copywriter

4.0

It's flexible and has a great dashboard so you can see all transaction details. Review collected by and hosted on G2.com.

Kayla N.Customer Success Manager

4.0

Overall, Stripe Billing's combination of user-friendliness, flexibility, and security makes it a top choice for businesses looking to streamline their billing processes and enhance their overall customer experience. Review collected by and hosted on G2.com.

Andrew S.Founder and CEO

0.0

There is absolutely no way to reach a real person at Stripe. Email support is very slow. Receiving online payments is extremely important for any business and it is not good to go with a vendor that does not provide any phone or immediate support if something goes wrong. And things will go wrong. They mistakenly flagged our account as 'fraudulent' and shut us down with no explanation or any way to reach them! Several days later they apologized for the mistake and re-activated our account. Will it happen again? I don't know. It makes me very nervous to go with a vendor that does not have better communication and process for screening its users. I prefer WePay because they have a very involved process for becoming a partner with them, which means, they value our relationship and understand that we are trustworthy partners. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

1.0

The fact that a refunded payment you still lose the fees. Also, do not connect Xero to stripe it doesn't make reconciliation any easier and simply provides your clients with a method of not paying you the full sum of their invoice due to stripe taking a cut. It is also not presented to the client that the full amount will not be sent to the supplier. Review collected by and hosted on G2.com.

Hayden L.Account Executive - Northeastern US

1.5

Stripe support is egregious. It doesn't matter how pressing your issue is, you will have to wait a minimum of 24 hours. Even for significant customer problems related to Stripe, I've waited over a week. There's no direct number to call, there's no way to escalate. Review collected by and hosted on G2.com.

Anonymous ReviewerJudiciary

5.0

Lo bueno de Stripe Billing es que las empresas pueden personalizar sus planes de precios, ofrecer descuentos o pruebas gratuitas, enviar recordatorios de pago entre otras muchas cosas.

Anonymous ReviewerJudiciary

5.0

Me gusta que pueda hacer gestin de suscripciones, cobro de pagos, mtricas e informes.

Anonymous ReviewerResearch

5.0

Es una excelente pasarela de pago que resulta muy til y conveniente para gestionar la facturacin.

Verified UserEngineer

10.0

We use Stripe to run our payment processing infrastructure. We're small, so as much as possible we've offloaded the work and logic of subscription, billing, invoices to Stripe. Stripe provides all of the pieces of how we bill our customers. We further pipe their data to a couple of other places which provides us with additional insight and analysis into our customer behaviour, financials, etc.

Angel BrockbankDirector of Customer Experience

10.0

We use Stripe for credit card processing. Many of our departments internally use it and my experience with it has been on the Customer Support side. Stripe does a great job capturing everything we need while keeping the security of the customers and allowing us all the functionality that we need on the support side to look up charges and be able to refund, recharge, and work with disputes.
Really great backend Overall functionality is solid and reliable Easy to look up information needed, and easy to refund customers

Rachelle ReichleyBusiness Owner

10.0

We use Stripe for all of our website transactions and we use the website interface to process credit cards for wholesale customers who call in to pay their invoice with a card.
We've not had a single issue with it not working. The interface is convenient and easy to use. I know our transactions are safe using Stripe.

Barb H.Professional Development Chairperson

1.0

Used once for a conference and then had to set up again for another conference. Was unable to do so as they required information which was different than previous. Was unable to set up payment because of Stripe's new restrictions. Strip was slow to respond to questions and did not solve the issue. We had to accept cash at the event as well as had to invoice people.

Arjun K.Co-founder

5.0

I've had a great time with the product. It is incredibly convenient to work with through portal and API, and meets most of my business needs, though I wish I could manage some of my paper check payments with it, and that the subscription product wans't trying to upsell me constantly. That said, it's an easy recommendation.

Dawn K.Owner

5.0

The stripe platform intuitive interface

Bolortuya N.Business Operations Manager

5.0

No Comments

Omkar S.Fullstack developer

5.0

No Comments

Arnaud B.Co-Founder

5.0

No Comments