MCUBE Overview

MCUBE is a prominent player in the field of Cloud Telephony Services, offering an AI-powered unified omnichannel solution. Founded in 2010 by Sundeep Misra and Tej Narain Misra, the company has established itself as a leader in the cloud telephony industry. Their primary goal is to assist businesses in achieving growth and operational efficiency.

Among all the functionalities of this platform, one of MCUBE's key strengths lies in its ability to enable seamless connectivity for businesses, irrespective of their location or the devices they use. This ensures that organizations can maintain effective communication regardless of geographic boundaries. Moreover, MCUBE's platform aids in the effective management of customer interactions.

This tool also helps businesses to centralize all customer interactions, whether through voice or text, it enables businesses to handle these interactions more effectively. This unified approach simplifies interactions, making it easier for companies to engage with their customers and provide top-notch service.

With a robust presence in major Indian cities like Bangalore, Noida, Hyderabad, Pune, Mumbai, and Chennai, MCUBE has become a trusted partner for over 3,500 businesses. Their two decades of market experience underscore their reliability and expertise in the field.
Along with all these, MCUBE offers an Android-compatible app, making it cost-effective and convenient for businesses to automate inbound voice call management around the clock. In essence, MCUBE's proved itself as an indispensable tool for businesses looking to thrive in today's competitive market by optimizing communication and enhancing customer relationships.

Why choose MCUBE over other tools?

• Call Recording Analytics: It records all calls and provides detailed insights, which helps businesses identify their top-performing agents and gain valuable reports on the success rates of sales calls. This tool enhances performance evaluation and decision-making.
• Click to Call: With a simple click, it automates the process of dialing customer numbers. This eliminates the need for manual dialing, enhancing efficiency and ensuring faster connections between businesses and their clients.
• Number Masking: This feature ensures privacy and security. When calls are made, sensitive information is shielded by routing through a temporary proxy or toll-free phone number. This safeguard personal or confidential details, a crucial aspect of maintaining trust in customer interactions.
• Missed Call Service: It offers a hassle-free way for clients to get in touch or receive updates without incurring charges. It's a user-friendly and cost-effective solution for staying connected.

Few Standout Solutions Offered by MCUBE

• MCUBE Contact Center Solution: This tool enables businesses to efficiently manage and analyze phone calls originating from their website. It facilitates the rerouting of inbound calls to the relevant agents, whether on mobile or landline. This solution provides real-time caller information, including contact details and, in some cases, even names and email addresses.
• Toll-Free Number: Using this solution, customers can reach your business without incurring charges. This accessibility encourages customers to seek assistance or information without hesitation. These numbers can be configured to route calls to different locations or team members, ensuring personalized and efficient customer support. Toll-free numbers also enable businesses to serve customers nationwide, regardless of their geographical location.
• MCUBE Softphone Solution: This enables agents to make and receive calls using computers or mobile devices instead of traditional telephones. This solution is integrated into multi-channel communication systems, facilitating interactions across various channels such as phone, email, chat, and social media. Agents can work remotely with an internet connection, fostering flexibility and efficiency.
• MCUBE Autodialer: It automates the process of dialing multiple phone numbers from a list, facilitating efficient customer outreach. Whether manually inputted, imported from spreadsheets, or integrated with databases, the Autodialer connects calls to agents. It can dial numbers sequentially or randomly and leave pre-recorded messages if needed. This tool streamlines outreach and improves call efficiency.
• MCUBE SMS Campaigns: Offers a cost-effective means for businesses to reach a large audience rapidly. With bulk SMS capabilities, businesses can disseminate information and promotions efficiently. It also offers customization capabilities, which allow businesses to target specific customer groups and track campaign success.

Benefits of MCUBE

• Reliability: Offers a dependable cloud-based system, eliminating the risk of hardware failures and maintenance disruptions. Its robust servers ensure timely and reliable call and message delivery, fostering uninterrupted business operations.
• Data Security: Places data security as a top priority. The platform adheres to stringent measures to protect financial data, customer privacy, and network connectivity, enhancing overall data security and compliance.
• Simplified Integration: Enables businesses to seamlessly integrate with existing CRM systems, simplifying the process and enhancing lead management. With no need for additional hardware installations, CRM plug-ins, and API integrations provide comprehensive alerts, data management, and quality-of-service reports, enhancing overall effectiveness.
• Virtual Receptionist: Offers a virtual receptionist feature that intelligently routes customer calls based on keywords spoken by the caller. This automated IVR system provides a wide range of features, eliminating the need for human intervention and ensuring efficient call handling.
• Hold-On Music: This enhances the caller experience with soothing hold-on music. While customers wait, they are entertained or informed, creating a positive impression and reducing the perceived wait time, ultimately improving customer satisfaction during brief pauses in communication.

Regarding pricing, MCUBE does not publicly disclose its pricing structure. Users interested in obtaining comprehensive pricing details are required to contact the MCUBE customer support team directly. For those curious about the tool's capabilities and performance, MCUBE provides the option of a demo. This allows interested users to explore and test the tool, gaining a thorough understanding of its functionalities before committing to a paid subscription.
MCUBE integrates with a number of third-party applications such as Leadsquared, Salesforce, Zoho, NoPaperFroms, extraaedge, Kapture, and more.