- Virtual Tour Scenarios : Supports viewing via web browsers in interactivity/panoramic mode with a mouse.
- Website Integration : Allows integration of existing websites via VR viewer, smartphone, cardboard, etc.
- Managing Permissions : Allows managing permissions, users, licenses, etc via cloud CMS.
- Content Management : Helps to upload content, publish, edit, hide, and delete all generated tours.
- Statistical Data : View all customer-collected data for effective tracking of their experience.
- Follow-up Emails : Send follow-up emails to customers, after the virtual tour for engagement purposes.
- Verified User in Fund-RaisingMid-Market(51-1000 emp.)
Virtuous has some great features, including automated workflows and the ability to assign tasks to other users directly in the software. The integrated email platform is very convenient. They accept requests for new features and frequently release updated versions. Having a dedicated account manager is helpful when exploring new features and learning how to use the database. The customer service & tech support response times have gotten increasingly slow over the last few months. They do not offer live support and at times it has taken several days to get an initial response to our inquiries, and multiple weeks to resolve technical issues. While the wide variety of features is great, we have experienced multiple instances of features not working properly. Pledge reporting and tracking, while improving, is still limited. Our impression is that they are currently overextended, possibly due to their rapid growth, and need to devote more resources and staffing to customer service and technical support. The automated workflows are very helpful when assigning thank you / follow-up tasks for gifts. The ability to schedule and automatically email weekly reports is definitely a time-saver. We appreciate you taking the time to detail your experience thus far. What you've outlined here certainly does not match our Virtuous Promise and commitment to overall Customer Success. We're disappointed that we've missed the mark! When is a good time for you to connect with our Customer Success Leadership Team? We would love the opportunity to establish a path forward that instills confidence and excitement in your team and prevents similar issues from reoccurring. Again, thank you so much for providing this feedback to us. We care deeply about the success of our customers and look forward to making that evident in our future collaborations.
- Doug E.Director of Technology
The features are extremely robust and are packaged in a very nice looking and easy to use UI. Automations are very easy and it does some of the "thinking" for you based on automations you can set up. It also has an API for any custom data needs you may have. The API isn't 100% reliable. From what I gather there isn't a way it tracks all requests to make sure they process correctly. So at times we have incomplete data that is sent to our finance software (1 out of 200 transactions will be missing). It also doesn't work well with Safari, despite Safari being listed as a supported browser. It is best used as a stand alone product. It does integrate with other things via the API, but the API isn't as reliable as I would like. Tracking all of our donors and other non-financial "partners" is essential for us. Virtuous gives us unprecedented access to data and information that is vital to our success. We can now understand much more about our donors, their habits, as well as engage them in "asks" far easier than in the past.