- Glen P.Senior Vice President
Virtuous has applied as much thought to the admin UI/UX as they have to the rich data their platform makes available. Even though the platform is a complete paradigm shift from our previous CRM, user onboarding has been reasonably smooth. This has allowed our business process teams to focus on new possibilities rather than new protocols to support old processes. Review collected by and hosted on G2.com.
- Rebekah J.Small-Business(50 or fewer emp.)
Virtuous has built a powerful and intuitive tool that allows our team to integrate lead pipelines, email marketing campaigns, and moves management systems for major donors. Their customer support and new features road map are truly responsive to us. The automation features are a dream and help us care well for our donors. We use the software across teams to support our member network, magazine subscribers, and donors. Review collected by and hosted on G2.com.
- Sue R.Small-Business(50 or fewer emp.)
There are so many features that I'm still learning! Review collected by and hosted on G2.com.
- Katee C.Mid-Market(51-1000 emp.)
Customer Support, the lack of, This software has terrible customer support and is not easy to use and all they do is send you support articles when you need assistance and you cannot ever just speak to someone. Review collected by and hosted on G2.com.
- Verified User in Non-Profit Organization ManagementSmall-Business(50 or fewer emp.)
The reality is that Virtuous is probably growing quickly and is either struggling to keep up or unable to prioritize what's most important. We'd be happy to update our review when and if things get better, but we've become less optimistic that this will happen. Review collected by and hosted on G2.com.
- Verified User in Higher EducationMid-Market(51-1000 emp.)
We switched from Raiser's Edge to Virtuous. As a web app, Virtuous is much slower to input/output than a local app and/or local database. Searching takes forever. To their credit, Virtuous has worked with us to improve speeds, but it is still far slower than RE ever was. The data entry tools are slow and clunky. Matching gifts is an added part of the import process that has slowed our team down, compared to RE's faster import-o-matic tool, and its "commit" function to add donors/gifts as opposed to having to match them each individually. Virtuous is bad at matching records, and if a database has duplicates, its automation functions are practically useless. Managing import batches is also clunky, with no search function built in, so I have to use Ctrl+F (the browser's text search) to find gift batches that were entered. Also frustrating is Virtuous's organization of contacts into households rather than individuals-- this leads to bloated profiles and mismatched households-- I've seen 20+ individuals listed under a single household as a result of missing/incomplete/duplicate data fields. Integration with other fundraising software has made the searching even slower, as the number of profile records has ballooned. Also the tool for creating relationships between households is awkward and difficult to make use of in pulling reports/queries. Our organization needs to track and acknowledge gifts made in memory of individuals who have passed away, and Virtuous provides no built-in support for managing the relationship of a donation to the deceased person and their next-of-kin. We have tried working with Virtuous to implement this functionality, but we have yet to see the changes we need added. Review collected by and hosted on G2.com.