VirtoursUsed by 71% Professionals

Virtours Reviews

Free | Paid

3.5

/5

(Alternatives.co rating)
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Virtuous streamlines the creation and distribution of virtual reality content that are customized for your business and customers. The platform includes a number of powerful features and other optimization options in addition to assisting users in using 360-degree cameras to capture immersive content.

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Alternatives.co has rated
Virtours
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Top Comments by G2
Positive Comments
  • Verified User in Non-Profit Organization ManagementSmall-Business(50 or fewer emp.)
    Review
    0.5

    Virtuous has several intuitive features when it comes to creating queries, designing emails, and setting up marketing automations. The user interface is also aesthetically pleasing and not as clunky as most CRMs. The product is full of potential. I've reviewed the software before on another review site and things have not since improved. The software runs very slowly without explanation on some days, taking nearly a minute to load certain pages or widgets. Reporting has some limitations compared to our last software. Customer support is very hit or miss. Support is initially provided through a chat bot and then answered "usually" within 24 hours by a Virtuous representative. Some reps are knowledgeable and provide helpful links, screenshots, etc, while others don't seem to know how to work the platform themselves. We have been told inaccurate information about what is possible on the system in the past. There have also been backlogs at times where requests are not answered for 3+ business days, and if you ask a follow up question, you may find yourself waiting again. There seems to be no option for an upgraded customer support package if you have unique or custom requests. The knowledge base is not comprehensive and is sometimes out of date. We've had product/technical issues as well. One example: true/false fields on a giving form was not working. The issue was submitted to Virtuous on April 27th and resolved a month and a half later on June 16. This generally tracks with our experience. We've been with the platform for about 14 months. We've had 4 different points of contact during that time, which does not include transitions during the migration process. The reality is that Virtuous is probably growing quickly and is either struggling to keep up or unable to prioritize what's most important. We'd be happy to update our review when and if things get better, but we've become less optimistic that this will happen. Virtuous has been easier for new team members or team members without as much technical experience to adopt at a surface level (contact viewing, gift viewing) because of its interface. It also has great potential because of its responsive features, but you need to spend a lot of time learning the platform to really take advantage. We appreciate you taking the time to detail your experience thus far. What you've outlined here certainly does not match our Virtuous Promise and commitment to overall Customer Success. We're disappointed that we've missed the mark! When is a good time for you to connect with our Customer Success Leadership Team? We would love the opportunity to establish a path forward that instills confidence and excitement in your team and prevents similar issues from reoccurring. Again, thank you so much for providing this feedback to us. We care deeply about the success of our customers and look forward to making that evident in our future collaborations.

  • Verified User in Fund-RaisingMid-Market(51-1000 emp.)
    Review
    2.0

    Virtuous has some great features, including automated workflows and the ability to assign tasks to other users directly in the software. The integrated email platform is very convenient. They accept requests for new features and frequently release updated versions. Having a dedicated account manager is helpful when exploring new features and learning how to use the database. The customer service & tech support response times have gotten increasingly slow over the last few months. They do not offer live support and at times it has taken several days to get an initial response to our inquiries, and multiple weeks to resolve technical issues. While the wide variety of features is great, we have experienced multiple instances of features not working properly. Pledge reporting and tracking, while improving, is still limited. Our impression is that they are currently overextended, possibly due to their rapid growth, and need to devote more resources and staffing to customer service and technical support. The automated workflows are very helpful when assigning thank you / follow-up tasks for gifts. The ability to schedule and automatically email weekly reports is definitely a time-saver. We appreciate you taking the time to detail your experience thus far. What you've outlined here certainly does not match our Virtuous Promise and commitment to overall Customer Success. We're disappointed that we've missed the mark! When is a good time for you to connect with our Customer Success Leadership Team? We would love the opportunity to establish a path forward that instills confidence and excitement in your team and prevents similar issues from reoccurring. Again, thank you so much for providing this feedback to us. We care deeply about the success of our customers and look forward to making that evident in our future collaborations.

  • Emily M.Development Director
    Review
    5.0

    Virtuous is one of the more intuitive, user-friendly CRMs I have used in my fundraising careerwhile still providing robust data and analysis. This is the third donor database my current nonprofit has employed over the years (the first one I was able to choose personally) and after our first full year with the product, we're all still very satisfied. We appreciate having instant access to upgrades and new features, and I can't begin to say how wonderful our experience with the PEOPLE of Virtuous has been. Our sales associate, data migration team, customer success specialist, and the help desk folks have provided fast, efficient, thorough, knowledgeable, proactive assistance at every step. This is largely an out-of-the-box solution that does not require significant up-front investment of time and manpower (two things nonprofits notoriously lack) in order to build from scratch. That may not be the right choice for someone who needs or desires more customization, but it was for us. There are still plenty of built-in / best practice features that can be tailored to our unique needs. One of the main advantages of Virtuous for us has been the ability to bring all of our donor development tools into one solution. Virtuous CRM, Virtuous Marketing, and Virtuous Giving all work together (and speak to each other) helping us easily manage data, inform strategies, track donor interactions, and assess project outcomes. There are also numerous optional integrations (and, unlike our last product, they don't force you to choose from their own suite of products).

Negative Comments
  • Travis G.Small-Business(50 or fewer emp.)
    Review
    4.0

    Virtuous is constantly updating and improving its usability. If you have a suggestion, it will likely be part of a later release. We ended up choosing Virtuous over other options as it has robust marketing automation features that make connecting with constituents much easier. Virtuous automation is incredibly capable. Its only limitations are that of the query builder. Virtuous support provides as much help as one would need to find any information they might be looking for or need to create an automated workflow. As previously mentioned, Virtuous cares about its user's concerns and suggestions. They release monthly updates that often include improvements based on user input. That said, instant chat support is something we wish existed. There are times we are in the middle of an important campaign where waiting hours to a day can be costly to the overall campaign. We wish there was a direct mail component for bulk direct mail campaigns, as well as for individual mailings. Virtuous recently introduced a service for individual mailings, however it is outsourced and requires an additional contract and annual fee. Our organization would like the option to compile a letter and list and press one button within the system to print the letter/envelopes in-house on our own printers. Additionally, being able to work this in with automation would be incredibly valuable. More support articles and possibly a user forum to share ideas, tips, tricks, and solutions to common problems would decrease the reliance on the support team. Lastly, Virtuous offers the ability to utilize custom CSS for emails and receipts, however they offer zero support for CSS. Basic support for CSS would be really nice. If you need a tool capable of Salesforce abilities, go with Salesforce. However, if you are a growing organization that would like to begin implementing automation into your process, then onboarding Virtuous CRM with the Marketing tool activated is definitely a smart move. One downside with Virtuous one might consider before deciding to go this route is that Virtuous doesn't have many user management capabilities that are necessary to properly manage users in a system like this. Meaning, you can't reset passwords, granularly change permissions, track uses, view a system-wide history log, etc. That said, for smaller and growing organizations where those features may be less important, Virtuous is an incredibly powerful and capable tool for the money. Virtuous has enabled our organization to not only find gaps in communication with our constituents but also fill those voids with more effective and more regular communication. The automation tools that Virtuous offers are highly impactful in our ability to stay connected to our supporters. Within the first year of using Virtuous, our organization saw close to a 100% increase in donation revenue. Although Virtuous wasn't solely responsible for that raise, it definitely played a huge factor in our ability to better target and reach our audience. Virtuous excels in data management and organization. Between the strategic use of projects and campaigns, reporting can become an extremely valuable and actionable tool. We have always run reports, however Virtuous brought to light the opportunity to dive deeper into more meaningful data.

  • Verified User in Non-Profit Organization ManagementSmall-Business(50 or fewer emp.)
    Review
    0.5

    Virtuous has several intuitive features when it comes to creating queries, designing emails, and setting up marketing automations. The user interface is also aesthetically pleasing and not as clunky as most CRMs. The product is full of potential. I've reviewed the software before on another review site and things have not since improved. The software runs very slowly without explanation on some days, taking nearly a minute to load certain pages or widgets. Reporting has some limitations compared to our last software. Customer support is very hit or miss. Support is initially provided through a chat bot and then answered "usually" within 24 hours by a Virtuous representative. Some reps are knowledgeable and provide helpful links, screenshots, etc, while others don't seem to know how to work the platform themselves. We have been told inaccurate information about what is possible on the system in the past. There have also been backlogs at times where requests are not answered for 3+ business days, and if you ask a follow up question, you may find yourself waiting again. There seems to be no option for an upgraded customer support package if you have unique or custom requests. The knowledge base is not comprehensive and is sometimes out of date. We've had product/technical issues as well. One example: true/false fields on a giving form was not working. The issue was submitted to Virtuous on April 27th and resolved a month and a half later on June 16. This generally tracks with our experience. We've been with the platform for about 14 months. We've had 4 different points of contact during that time, which does not include transitions during the migration process. The reality is that Virtuous is probably growing quickly and is either struggling to keep up or unable to prioritize what's most important. We'd be happy to update our review when and if things get better, but we've become less optimistic that this will happen. Virtuous has been easier for new team members or team members without as much technical experience to adopt at a surface level (contact viewing, gift viewing) because of its interface. It also has great potential because of its responsive features, but you need to spend a lot of time learning the platform to really take advantage. We appreciate you taking the time to detail your experience thus far. What you've outlined here certainly does not match our Virtuous Promise and commitment to overall Customer Success. We're disappointed that we've missed the mark! When is a good time for you to connect with our Customer Success Leadership Team? We would love the opportunity to establish a path forward that instills confidence and excitement in your team and prevents similar issues from reoccurring. Again, thank you so much for providing this feedback to us. We care deeply about the success of our customers and look forward to making that evident in our future collaborations.

  • Travis G.Director Of Donor Relations
    Review
    4.0

    Virtuous CRM has been a great tool for our growing organization. Virtuous takes automations to the next level which has allowed us to put several workflows in place enabling higher rates of retention and engagement. The system itself is very easy to navigate and learn. That said, I do believe that the tool is much more complex and capable than several reviewers on here and users I've talked with are aware. I'd recommend having an operations manager or a higher-level employee tasked with the implementation, management, and oversight of the tool as it's easy to get overwhelmed once you start utilizing the tool to it's full potential. The number 1 issue we have is the lack of support compared to other similar CRMs on the market. Although the support is usually really helpful and knowledgeable, it can take several hours to a day to hear back. This can make last minute deadlines impossible to meet if you need any kind of support. They do have an online database with minimal support materials. It would be nice to see a support forum implemented, and eventually, a live chat feature. That takes money though, so a forum of users could supplement that in the meantime. The other issue we experience and unfortunately are really unhappy with is the import tool. We run campaigns where we capture thousands of emails at a time and creating new contacts is incredibly cumbersome and time consuming. If you don't have a dedicated data input person, the import tool will add time you weren't used to spending. Lastly, the receipt tool is really basic and difficult to use unless you know HTML. Virtuous is an incredibly powerful tool. If you are looking for SalesForce type of workflows and customization, go with SalesForce. If you are a small-medium sized organization, this platform is one of the best you can get for the money. Just understand that there may be some areas that fall short of expectation. That said, you will be able to achieve more with Virtuous and won't get caught up using a clunky/hard-to-use system. We wanted to find a better way to maintain regular contact with our constituents and ensure that we were taking advantage of the contacts we've made with potential donors and donors. The automations enable us to maintain and nurture relationships with our database. Virtuous CRM continues to make improvements to their application which continues to make analysing our donor activity much easier to do and easier to act upon the data. We have grown our database by over 60% and increased revenue by over 50% since joining Virtuous. Virtuous did not necessarily create that increase, but gave us a platform to be able to manage that immense growth.