Virtual PBX Alternatives

• Linux
• Windows
• Large Enterprises
• Small Businesses

Freshdesk is a leading cloud-based customer service software that saves time with its automation features, offers advanced data security, and empowers businesses with insightful custom reports. Its intuitive interface and all-in-one dashboard streamline support operations, while the AI-powered chatbot and intelligent ticket assignment ensure efficient customer issue resolution. With this tool, businesses can deliver exceptional customer support, driving loyalty and satisfaction.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Bright Pattern offers AI-powered omnichannel content center software for seamless, high-uptime operations. Regular software upgrades reduce maintenance costs, and automated conversations with voice and SMS support improve customer interactions. Intelligent agent assistance and sentiment analysis provide valuable insights for exceptional customer experiences. With a drag-and-drop report builder and unified omnichannel reporting, businesses can efficiently manage customer communications.

• Linux
• Windows
• Large Enterprises
• Small Businesses

CloudTalk is an AI-powered call center tool that enables businesses to connect effortlessly with their customers, elevating customer satisfaction. Tailored for sales and customer service teams, this VoIP business calling solution offers a plethora of features and seamless integrations with CRMs and helpdesk tools. By centralizing and processing all calling data, CloudTalk empowers businesses to customize their customer experience to precise specifications. With over 70 powerful features at its disposal, CloudTalk is a comprehensive solution that enhances communication and ensures a personalized and efficient approach to customer interactions.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Talkdesk is a cloud-based customer experience platform powered by AI. It offers self-service authentication, global coverage, real-time dashboards, and compliance with data security regulations. With flexible deployment options and employee collaboration, this platform optimizes contact center operations, enhances customer experiences, and provides actionable insights for businesses.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Eleveo is an advanced AI-powered contact center optimization tool designed to streamline operations, simplify complexity, and reduce service interruptions. With its versatile, user-friendly, and secure software, businesses can efficiently record and manage various contact center interactions, such as service requests, outbound sales, and financial or healthcare transactions. Eleveo caters to privacy and regulatory requirements, providing solutions for secure data handling and compliance. Additionally, the tool captures valuable customer experience insights, empowering businesses to enhance service quality and deliver exceptional customer interactions. With its scalable capabilities, Eleveo proves to be an indispensable asset for contact centers seeking to optimize performance and ensure regulatory compliance.

• Linux
• Windows
• Large Enterprises
• Small Businesses

iTeleCenter is a versatile virtual phone system designed for entrepreneurs and small businesses, enabling efficient operations from any device. It offers mobile apps for call and text management, safeguarding personal numbers with a dedicated business line. Users can acquire unlimited toll-free, local, and vanity numbers swiftly. iTeleCenter enhances professionalism with customizable greetings and extensions, making businesses appear larger. It seamlessly integrates with popular CRM and business platforms, including HubSpot, Salesforce, and Zapier. With its affordability, robust integrations, and user-friendly interface, iTeleCenter empowers small businesses to streamline customer service, collaboration, and communication while eliminating the need for costly hardware and messy wires.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Mitel is a leading provider of communication solutions for businesses, offering contact center services, collaboration tools, and business phone systems. This Contact Center portfolio enables businesses to create seamless omnichannel customer experiences, enhancing flexibility and workforce optimization. Mitel offers both cloud-based and on-site business phone systems, making integration effortless. They provide a wide range of phones and accessories, including analog, DECT, digital, IP, and SIP phones. Mitel's platform boasts features like an easy-to-use call flow editor, advanced PBX features, excellent audio conferencing, and a user-friendly web-based administration portal.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Nextiva is a cloud-based CRM that allows businesses to manage their customer relationships and interactions in a centralized location. It offers features such as customer relationship management (CRM), sales force automation, lead management, and customer service