Avaya Alternatives & ReviewsUsed by 84% Professionals

Avaya Alternatives

Free | Paid

4.1

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Avaya is an innovative and cloud-based solution that transforms communication and customer experience. It empowers businesses to build lasting customer loyalty and foster strong employee-customer relationships. Avaya's standout feature is its seamless integration of cloud-based capabilities into existing infrastructures, ensuring a cohesive and disruption-free experience for both customers and employees. While Avaya offers excellent features and functionalities, there are other alternatives available for users seeking seamless customer experiences. Some of the best alternatives to Avaya include Hyro AI, Ender Turing, NICE CX, Invoca, Sprinklr, CallRail, Five9, and Medallia. These alternatives provide diverse capabilities to cater to specific business needs and enhance overall customer interactions. Users can explore these alternatives to find the best fit for their requirements and optimize their customer experience efforts.

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Five9 Alternatives & ReviewsUsed by 84% Professionals

Five9

Free | Paid

4.1

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Five9 is a powerful cloud-based Contact Center Software (CCaaS) solution, transforming call center operations and customer engagement. It empowers agents to interact seamlessly with customers across preferred channels, while granting managers valuable insights into contact center performance. With intelligent omni channel routing, businesses can efficiently manage interactions across various channels. Additionally, Five9 provides robust reporting and analytics capabilities, enabling data-driven decision-making for improved efficiency and better customer experiences. This comprehensive tool brings agility and effectiveness to contact center management and customer engagement.

Good Pricing
Starts at

$149/Month

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Symbolab Alternatives & ReviewsUsed by 83% Professionals

Symbolab

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Symbolab is an innovative online math-solving tool powered by advanced AI algorithms, offering swift and accurate solutions to a wide range of mathematical problems. Its user-friendly interface, multilingual support, and interactive quizzes make it a time-saving and accessible resource. With detailed step-by-step explanations, effortless sharing, and PDF export options, this tool empowers users to tackle math with ease, both on its smartphone app and cloud-based platform.

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Eleveo Alternatives & ReviewsUsed by 74% Professionals

Eleveo

Free | Paid

4.8

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Eleveo is an advanced AI-powered contact center optimization tool designed to streamline operations, simplify complexity, and reduce service interruptions. With its versatile, user-friendly, and secure software, businesses can efficiently record and manage various contact center interactions, such as service requests, outbound sales, and financial or healthcare transactions. Eleveo caters to privacy and regulatory requirements, providing solutions for secure data handling and compliance. Additionally, the tool captures valuable customer experience insights, empowering businesses to enhance service quality and deliver exceptional customer interactions. With its scalable capabilities, Eleveo proves to be an indispensable asset for contact centers seeking to optimize performance and ensure regulatory compliance.

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NICE CX Alternatives & ReviewsUsed by 84% Professionals

NICE CX

Free | Paid

4.2

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

NICE CX is an AI-powered customer experience tool that provides a comprehensive customer interaction solution. With conversational AI bots, businesses can offer personalized assistance through voice and chat interactions, leveraging artificial intelligence. The tool also includes proactive conversational AI, allowing organizations to engage in proactive, multi-day, asynchronous conversations with customers, preemptively addressing their needs. Additionally, NICE CX offers AI routing for efficient call routing and a predictive dialer to reach the right customers at the right time. This combination of features enhances customer engagement and improves overall customer experience.

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Medallia Alternatives & ReviewsUsed by 78% Professionals

Medallia

Free | Paid

4.4

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Medallia is a cloud-based platform for customer experience management, providing businesses with a comprehensive suite of tools and insights. Through feedback collection, AI analytics, and an all-in-one dashboard, this platform enables real-time feedback, streamlined operations, and data-driven decisions. With Sense360 and Medallia Concierge, businesses enhance customer experiences and drive revenue growth. Compliant with privacy laws and mobile-friendly, it empowers exceptional customer experiences and sustainable growth.

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Sprinklr Alternatives & ReviewsUsed by 84% Professionals

Sprinklr

Free | Paid

4

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Sprinklr is a comprehensive unified customer experience management platform that combines research, social, marketing, and customer service functions into one integrated solution. With Sprinklr, businesses can gain a unified view of their customers, ensuring consistent brand messaging across all touchpoints. The platform offers a range of products including Sprinklr Insight, Sprinklr Service, Sprinklr Marketing, and Sprinklr Social. Additionally, Sprinklr provides a sandbox test environment that mimics the live production environment, allowing users to practice, experiment, and make confident changes without impacting their actual operations.

High Pricing
Starts at

$249/Month

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Invoca Alternatives & ReviewsUsed by 84% Professionals

Invoca

Free | Paid

4.5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Invoca is an AI-powered conversation intelligence tool that empowers marketing, sales, customer experience, and eCommerce teams to gain valuable insights from customer conversations and take immediate action. With deep integrations with leading technology platforms, Invoca enables revenue teams to convert conversation data into automated actions, enhancing every digital touchpoint and human interaction. This tool offers features such as call recording and transcription, real-time integration, and automated call listening, analysis, and dispositioning. By leveraging these capabilities, businesses can improve customer experiences, drive conversions, and generate higher revenue.

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CallRail Alternatives & ReviewsUsed by 82% Professionals

CallRail

Free | Paid

4.6

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

CallRail is an AI-enabled call tracking and marketing analytics software that empowers businesses to convert leads into valuable customers. With its conversational intelligence feature, it analyzes all calls, providing actionable insights from conversations. This functionality turns conversations into easily actionable data, enabling businesses to optimize their strategies effectively. Additionally, CallRail offers call tracking capabilities, allowing businesses to track and analyze the sources of their incoming calls. By understanding which marketing efforts are generating leads, businesses can make informed decisions to improve their lead generation campaigns. Furthermore, CallRail provides form tracking, enabling businesses to monitor and analyze form submissions on their websites, enhancing their understanding of lead generation performance.

Low Pricing
Starts at

$45/Month

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Hyro AI Alternatives & ReviewsUsed by 84% Professionals

Hyro AI

Free | Paid

4.9

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Hyro AI is an innovative conversational AI platform using advanced models to automate tasks, optimize decisions, and improve customer support. It enhances efficiency, resource allocation, and customer experience through seamless automation and multi-channel support. With smart routing and GPT-powered site search, businesses handle inquiries and provide accurate information effectively. It streamlines operations, boosts productivity, and drives growth.

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Ender Turing Alternatives & ReviewsUsed by 81% Professionals

Ender Turing

Free | Paid

5

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Ender Turing is an AI call center solution that provides businesses numerous advantages. It lowers handling time, improves agent training and coaching, and enhances the sales-to-service ratio. This tool supports multiple languages, adheres to GDPR, and ensures efficient communication with data security. Key features of this tool include call analytics, real-time updates, scorecards, agent performance management, automated feedback, and call translation. It enables businesses to optimize customer service and streamline operations for better results.

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Features Comparison

AvayaFive9MedalliaEleveo
Pre-meeting setup with audio and video preview
Noise elimination
Bring your own chatbot
Video recording
Intelligent routing
API
Permission-Based Control
Unified Communication