NICE CX Alternatives

• Linux
• Windows
• Large Enterprises
• Small Businesses

Invoca is an AI-powered conversation intelligence tool that empowers marketing, sales, customer experience, and eCommerce teams to gain valuable insights from customer conversations and take immediate action. With deep integrations with leading technology platforms, Invoca enables revenue teams to convert conversation data into automated actions, enhancing every digital touchpoint and human interaction. This tool offers features such as call recording and transcription, real-time integration, and automated call listening, analysis, and dispositioning. By leveraging these capabilities, businesses can improve customer experiences, drive conversions, and generate higher revenue.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Medallia is a cloud-based platform for customer experience management, providing businesses with a comprehensive suite of tools and insights. Through feedback collection, AI analytics, and an all-in-one dashboard, this platform enables real-time feedback, streamlined operations, and data-driven decisions. With Sense360 and Medallia Concierge, businesses enhance customer experiences and drive revenue growth. Compliant with privacy laws and mobile-friendly, it empowers exceptional customer experiences and sustainable growth.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Symbolab is an innovative online math-solving tool powered by advanced AI algorithms, offering swift and accurate solutions to a wide range of mathematical problems. Its user-friendly interface, multilingual support, and interactive quizzes make it a time-saving and accessible resource. With detailed step-by-step explanations, effortless sharing, and PDF export options, this tool empowers users to tackle math with ease, both on its smartphone app and cloud-based platform.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Avaya is a cloud-based platform offering Communications as a Service (CaaS), Contact Center as a Service (CCaaS), and a customer experience solution. Operating in the cloud, Avaya provides businesses with seamless communication services and advanced contact center capabilities. Its customer experience platform enhances interactions across various touchpoints, creating exceptional experiences for customers. With the power of cloud technology, Avaya enables businesses to streamline their communication processes, connect with customers effortlessly, and foster stronger relationships. This innovative solution revolutionizes how enterprises approach communication, offering a versatile and integrated platform to optimize customer interactions and elevate overall service quality.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Eleveo is an advanced AI-powered contact center optimization tool designed to streamline operations, simplify complexity, and reduce service interruptions. With its versatile, user-friendly, and secure software, businesses can efficiently record and manage various contact center interactions, such as service requests, outbound sales, and financial or healthcare transactions. Eleveo caters to privacy and regulatory requirements, providing solutions for secure data handling and compliance. Additionally, the tool captures valuable customer experience insights, empowering businesses to enhance service quality and deliver exceptional customer interactions. With its scalable capabilities, Eleveo proves to be an indispensable asset for contact centers seeking to optimize performance and ensure regulatory compliance.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Five9 is a powerful cloud-based Contact Center Software (CCaaS) solution, transforming call center operations and customer engagement. It empowers agents to interact seamlessly with customers across preferred channels, while granting managers valuable insights into contact center performance. With intelligent omni channel routing, businesses can efficiently manage interactions across various channels. Additionally, Five9 provides robust reporting and analytics capabilities, enabling data-driven decision-making for improved efficiency and better customer experiences. This comprehensive tool brings agility and effectiveness to contact center management and customer engagement.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Sprinklr is a comprehensive unified customer experience management platform that combines research, social, marketing, and customer service functions into one integrated solution. With Sprinklr, businesses can gain a unified view of their customers, ensuring consistent brand messaging across all touchpoints. The platform offers a range of products including Sprinklr Insight, Sprinklr Service, Sprinklr Marketing, and Sprinklr Social. Additionally, Sprinklr provides a sandbox test environment that mimics the live production environment, allowing users to practice, experiment, and make confident changes without impacting their actual operations.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Hyro AI is an innovative conversational AI platform using advanced models to automate tasks, optimize decisions, and improve customer support. It enhances efficiency, resource allocation, and customer experience through seamless automation and multi-channel support. With smart routing and GPT-powered site search, businesses handle inquiries and provide accurate information effectively. It streamlines operations, boosts productivity, and drives growth.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Ender Turing is an AI call center solution that provides businesses numerous advantages. It lowers handling time, improves agent training and coaching, and enhances the sales-to-service ratio. This tool supports multiple languages, adheres to GDPR, and ensures efficient communication with data security. Key features of this tool include call analytics, real-time updates, scorecards, agent performance management, automated feedback, and call translation. It enables businesses to optimize customer service and streamline operations for better results.

• Linux
• Windows
• Large Enterprises
• Small Businesses

CallRail is an AI-enabled call tracking and marketing analytics software that empowers businesses to convert leads into valuable customers. With its conversational intelligence feature, it analyzes all calls, providing actionable insights from conversations. This functionality turns conversations into easily actionable data, enabling businesses to optimize their strategies effectively. Additionally, CallRail offers call tracking capabilities, allowing businesses to track and analyze the sources of their incoming calls. By understanding which marketing efforts are generating leads, businesses can make informed decisions to improve their lead generation campaigns. Furthermore, CallRail provides form tracking, enabling businesses to monitor and analyze form submissions on their websites, enhancing their understanding of lead generation performance.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Ytel is a powerful AI-powered contact center tool focused on elevating businesses' call answer rates and enhancing customer service. With Ytel Contact Center, businesses can optimize outbound calling efficiency, employing advanced techniques to effectively reach prospects and convert them into loyal customers. The platform offers a range of essential functionalities, including trusted calling, webphone, and sales dialer capabilities. Trusted calling instills confidence in customers, while the webphone empowers seamless communication. Plus, the sales dialer enables efficient lead engagement. Ytel's comprehensive features and AI-driven approach make it a valuable tool for businesses aiming to boost their customer communication and overall performance.