Used by 70% ProfessionalsYext Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
Yext is an AI-driven digital experience platform that enables businesses to create and manage comprehensive digital experiences across various channels. With its open and flexible platform, organizations can build and customize digital interactions to provide accurate and relevant information about their business. By leveraging Yext's capabilities, businesses can effectively answer customer queries and enhance their overall digital presence.
About Yext
Yext Features
- Case Form Deflection : Enables businesses to deflect support case forms by providing relevant answers and solutions through AI-powered search.
- Mobile App Search : Create customized search experiences within mobile applications for seamless user navigation.
- Reputation Management : Manage and respond to reviews at scale with Yext's reputation management tools to improve your brand's online presence.
- Publisher Details and Control : Businesses can track listing status, troubleshoot errors, monitor alerts, and modify configuration settings across various publishers.
- Sentiment Analysis : Allows businesses to analyze customer reviews and understand the sentiment associated with different aspects of their brand.
- Document Search : Searches through long-form documents and returns relevant results, including direct answers in the form of featured snippets.
Yext Ratings and Reviews
- Madeleine G.Verified LinkedIn UserOwner
Overall: Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful.
- Gregory J.Digital Advertising Manager
Review Update: Our team genuinely enjoyed using Yext and the customer service team, up until the end, was best-in-class from my perspective. We had to make a platform change simply because things changed at our agency and we could no longer justify the cost. Once we fulfilled our initial contract and gave notice that we weren't going to be renewing (I believe they require a 30-day notice and we provided nearly 60 days notice) , we received a confirmation but were then charged "mistakenly" once the original contract expired putting the onus on us to request a refund. From there, it was basically radio silence from their team, and we had to dispute the charge on our credit card after being strung along for weeks by Yext's team. I normally give companies the benefit of the doubt in these situations (mistakes happen, and I had no intention of updating this review originally), but they've made it clear they're either trying to fluff their sales figures by waiting to give us a refund of a substantial amount of money, or they simply don't care enough to make it right/keep us updated in the process. Review collected by and hosted on G2.com.
