- Case Form Deflection : Enables businesses to deflect support case forms by providing relevant answers and solutions through AI-powered search.
- Mobile App Search : Create customized search experiences within mobile applications for seamless user navigation.
- Reputation Management : Manage and respond to reviews at scale with Yext's reputation management tools to improve your brand's online presence.
- Publisher Details and Control : Businesses can track listing status, troubleshoot errors, monitor alerts, and modify configuration settings across various publishers.
- Sentiment Analysis : Allows businesses to analyze customer reviews and understand the sentiment associated with different aspects of their brand.
- Document Search : Searches through long-form documents and returns relevant results, including direct answers in the form of featured snippets.
- Mandi C.Senior Manager, Digital Marketing
Yext has helped us streamline and centralize our listings updates across platforms for both our company owned and franchise retail locations. We can easily and quickly update seasonal hours and get new locations up and running. And best of all, we can turn off the Google robo calls during the holidays when our store associates are busy assisting customers. Review collected by and hosted on G2.com.
- Will HanrahanBrand Manager
We utilize Yext across our entire organization; we have users in Supply Chain, Operations, Marketing, and Franchisees all the way through to our CEO who is a user! Listings ensure our individual locations are supplying correct info to search engines, Pages ensures that all of our individual locations have a presence online with a dedicated microsite, and Reviews is a big one for us—we use it to collect, distribute and respond to reviews that Yext pulls in, but making sure they are correctly allocated to that specific location to respond.
Better integration with Yelp and Trip Advisor. Providing actionable insights from our review data. Improvements to the user experience when responding to reviews.