About Yext
Yext Features
- Case Form Deflection : Enables businesses to deflect support case forms by providing relevant answers and solutions through AI-powered search.
- Mobile App Search : Create customized search experiences within mobile applications for seamless user navigation.
- Reputation Management : Manage and respond to reviews at scale with Yext's reputation management tools to improve your brand's online presence.
- Publisher Details and Control : Businesses can track listing status, troubleshoot errors, monitor alerts, and modify configuration settings across various publishers.
- Sentiment Analysis : Allows businesses to analyze customer reviews and understand the sentiment associated with different aspects of their brand.
- Document Search : Searches through long-form documents and returns relevant results, including direct answers in the form of featured snippets.
Yext Ratings and Reviews
- FW L.Business Development Coordinator
It's a set it and forget it solution. Once it was set up, it will alert me if there is something that I need to do, otherwise it's one less thing that I have to think about during the year. Review collected by and hosted on G2.com.
- Jimmy MillerDirector of Training and Development
We white label and resell Yext to our entire customer base. Our sales team pitches it as a stand-alone product as well as a part of our core offering. Our customers use it as a way to unify their web presence. We have found it is the simplest way for small businesses to keep on top of what the Internet is saying about their business.
The user interface is a little ugly, but the point is to get the information correct so that it is easily forgiven. The reporting can get a little byzantine. Due to so many options, it's easy to get lost in what matters. Yext doesn't play well with other products. For example, if you use software to make moving images for Facebook, Yext can't support that and it could crash your ability to edit Facebook images.