CallHippo

MCUBE

OpenPhone

RingCentral

Squaretalk

CallHippo is an AI-powered virtual phone system designed to boost agent productivity and streamline communication for businesses. It automates workflows, tracks team performance, and cuts down communication expenses. One of its strengths is the integration of multiple Private Branch Exchange (PBX) technologies, providing flexibility in setting up and managing phone systems. Additionally, CallHippo offers international phone numbers, allowing businesses to establish a global presence effortlessly. This comprehensive tool is ideal for organizations seeking cost-effective, efficient, and globally accessible telephony solutions.

CallHippo Alternatives and Competitors. Best Alternatives for CallHippo are MCUBE, Aircall, MOBtexting, & OpenPhone

CallHippo Alternatives & Competitors - Aug 2024

CallHippo is a prominent virtual phone system powered by AI, designed to enhance agent productivity, streamline workflows, monitor team performance, and reduce communication costs for businesses. Founded by Ankit Dudhwewala in 2016, it has become a valuable tool for managing and improving business operations.

This user-friendly phone system offers both pre and post-telephony automation, making it a versatile solution for companies of all sizes. It boasts a quick setup process, allowing businesses to establish their phone system in under three minutes. CallHippo also provides iOS and Android-compatible mobile apps, enabling users to connect with international, local, and toll-free phone numbers in over 50 countries. The flexibility of access from mobile phones, tablets, computers, or laptops ensures that businesses can stay connected from anywhere.

Talking about its functionalities, the platform simplifies the process of making calls by enabling users to initiate calls directly from their phone&#39;s contacts app. This seamless integration enhances convenience and efficiency for users, making it easier to communicate with customers and clients.

CallHippo serves as a centralized hub for managing and monitoring business operations, making it a valuable tool for businesses of all sizes. With its AI-driven capabilities and commitment to user-friendly design, it empowers businesses to optimize their communication processes and improve customer interactions, ultimately contributing to business growth and success.

Products offered by CallHippo

<ul>
	<li>Business Phone System: Offers a comprehensive business phone system that can be set up within minutes, providing a versatile communication solution. It facilitates advanced call-forwarding, allowing users to connect via various devices such as desk phones, cell phones, laptops, or mobile devices. This system improves customer reach and ensures that businesses can efficiently manage their communication needs, making it an essential tool for enhancing professionalism and accessibility.</li>
	<li>WhatsApp Business: This allows businesses to communicate with clients through the widely used WhatsApp platform. It centralizes all chats in one place, ensuring better reachability and organized customer interactions. The tool also comes with an automated chatbot feature that increases the likelihood of receiving responses. The inclusion of a green checkmark badge, positioned alongside your contact number, serves to authenticate your business, significantly decreasing the likelihood of it being marked as spam.</li>
	<li>Shared Inbox: This enables users to keep track of all customer-related information, including call records, voicemails, and customer feedback. This tool streamlines communication by allowing direct calls without the need to switch between tabs to access call details. It enhances customer issue resolution and enables businesses to gain valuable insights from call data, improving overall performance and customer experience. The tool also offers the flexibility to route calls to specific teams, further optimizing customer interactions and support.</li>
</ul>

Key Highlights of CallHippo

<ul>
	<li>Power Dialer: This helps to automate the calling process, boosting the efficiency of your sales team. It saves time by automatically dialing numbers, allowing your team to concentrate on engaging with prospects and sealing deals.</li>
	<li>Smart Switch: It enables businesses to seamlessly switch between multiple telephony providers. This ensures optimal call pickup rates and delivers an outstanding customer experience by minimizing disruptions and maximizing call reliability.</li>
	<li>Smart Call Forwarding: Using this feature, businesses can seamlessly redirect incoming calls to your preferred devices or numbers. This ensures that you remain accessible and responsive to prospects and customers, regardless of your location, enhancing your availability and customer service.</li>
</ul>

Benefits of CallHippo

<ul>
	<li>AI-enabled Call Routing: Employs AI to intelligently route calls, this ensures that calls are directed to the most appropriate team member or department, improving efficiency and customer service.</li>
	<li>Multiple PBX Technology: Utilizes multiple Private Branch Exchange (PBX) technologies, offering flexibility in setting up and managing phone systems, catering to diverse business needs.</li>
	<li>International Phone Numbers: Users can obtain international phone numbers in over 50 countries within minutes. You can display these numbers to your customers when making outbound calls and receive incoming calls either by forwarding them to your existing phone number or through the CallHippo app.</li>
	<li>Forward to Device: Calls can be effortlessly forwarded to your preferred device, ensuring you&#39;re always accessible and can respond promptly to customer inquiries, regardless of your location.</li>
	<li>Bulk Message Broadcasting: Enables businesses to send bulk WhatsApp messages to customers, vendors, partners, or stakeholders with a single click, simplifying mass communication and outreach efforts.</li>
</ul>

CallHippo offers a comprehensive pricing plan which has been divided into 4 categories based on the services that it offers such as, for business phone system, speech analytics, call tracking, and voice broadcasting. Each category has a different subscription plan, and we will look at each of them in detail later. Users who are interested in the tool can opt for its 10-day free trial that it offers which will let users try and test the tool before going for a subscription plan.

CallHippo integrates with a number of third-party applications such as Custom CRM, Pipedrive, Zoho CRM, Zapier, HubSpot, Slack, Salesforce, and more.

Conducts virtual meetings with multiple participants by seamlessly connecting them in a single call.

Call Conference

Organizes incoming calls in a queue, ensuring they are addressed in the order they are received.

Call Queuing

Supervisors can join ongoing calls to provide assistance or monitor interactions in real time.

Call Barging

Customizes the audio that plays when a call is put on hold to enhance the caller's experience.

Call Hold Audio

Manages multiple phone lines efficiently to handle a higher call volume and diverse communication needs.

Multi-line Phone System

Protects user privacy by masking or hiding phone numbers during calls, maintaining confidentiality and security.

Number Masking

monetization

Free

organizationtypes

Large Enterprises

platforms

Linux

Paid

Small Businesses

Windows

CallHippo Pricing: Basic & Enterprise Plans For Small, Medium and Large Businesses Billed Monthly & Yearly. Compare the cost with top CallHippo Alternatives

CallHippo Pricing and Packages For 2024

CallHippo is one of the highly rated software from Customer Support category. Know the best features of CallHippo that are rated by the highest no. of users.

CallHippo Reviews and Ratings - Aug 2024

CallHippo is a Customer Support, Cloud Telephony platform designed to help businesses grow. Know the CallHippo features and it’s benefits

About CallHippo - Overview and Features

MCUBE is a revolutionary AI-powered cloud telephony service provider, offering a unified omnichannel solution for Cloud Telephony Services. It simplifies business communication, eliminating hassles to enable a seamless experience. This cutting-edge technology empowers businesses to prioritize their customers, offering exceptional customer service, boosting productivity, and opening doors to new growth opportunities. With MCUBE, you can leave behind communication challenges and embrace a future where efficient, integrated communication is at the heart of your operations.

MCUBE Alternatives and Competitors. Best Alternatives for MCUBE are CallHippo, MOBtexting, OpenPhone, & Aircall

MCUBE Alternatives & Competitors - Aug 2024

MCUBE is a prominent player in the field of Cloud Telephony Services, offering an AI-powered unified omnichannel solution. Founded in 2010 by Sundeep Misra and Tej Narain Misra, the company has established itself as a leader in the cloud telephony industry. Their primary goal is to assist businesses in achieving growth and operational efficiency.

Among all the functionalities of this platform, one of MCUBE&#39;s key strengths lies in its ability to enable seamless connectivity for businesses, irrespective of their location or the devices they use. This ensures that organizations can maintain effective communication regardless of geographic boundaries. Moreover, MCUBE&#39;s platform aids in the effective management of customer interactions.

This tool also helps businesses to centralize all customer interactions, whether through voice or text, it enables businesses to handle these interactions more effectively. This unified approach simplifies interactions, making it easier for companies to engage with their customers and provide top-notch service.

With a robust presence in major Indian cities like Bangalore, Noida, Hyderabad, Pune, Mumbai, and Chennai, MCUBE has become a trusted partner for over 3,500 businesses. Their two decades of market experience underscore their reliability and expertise in the field. 
Along with all these, MCUBE offers an Android-compatible app, making it cost-effective and convenient for businesses to automate inbound voice call management around the clock. In essence, MCUBE&#39;s proved itself as an indispensable tool for businesses looking to thrive in today&#39;s competitive market by optimizing communication and enhancing customer relationships.

Why choose MCUBE over other tools?

<ul>
	<li>Call Recording Analytics: It records all calls and provides detailed insights, which helps businesses identify their top-performing agents and gain valuable reports on the success rates of sales calls. This tool enhances performance evaluation and decision-making.</li>
	<li>Click to Call: With a simple click, it automates the process of dialing customer numbers. This eliminates the need for manual dialing, enhancing efficiency and ensuring faster connections between businesses and their clients.</li>
	<li>Number Masking: This feature ensures privacy and security. When calls are made, sensitive information is shielded by routing through a temporary proxy or toll-free phone number. This safeguard personal or confidential details, a crucial aspect of maintaining trust in customer interactions.</li>
	<li>Missed Call Service: It offers a hassle-free way for clients to get in touch or receive updates without incurring charges. It&#39;s a user-friendly and cost-effective solution for staying connected.</li>
</ul>

Few Standout Solutions Offered by MCUBE

<ul>
	<li>MCUBE Contact Center Solution: This tool enables businesses to efficiently manage and analyze phone calls originating from their website. It facilitates the rerouting of inbound calls to the relevant agents, whether on mobile or landline. This solution provides real-time caller information, including contact details and, in some cases, even names and email addresses.</li>
	<li>Toll-Free Number: Using this solution, customers can reach your business without incurring charges. This accessibility encourages customers to seek assistance or information without hesitation. These numbers can be configured to route calls to different locations or team members, ensuring personalized and efficient customer support. Toll-free numbers also enable businesses to serve customers nationwide, regardless of their geographical location.</li>
	<li>MCUBE Softphone Solution: This enables agents to make and receive calls using computers or mobile devices instead of traditional telephones. This solution is integrated into multi-channel communication systems, facilitating interactions across various channels such as phone, email, chat, and social media. Agents can work remotely with an internet connection, fostering flexibility and efficiency.</li>
	<li>MCUBE Autodialer: It automates the process of dialing multiple phone numbers from a list, facilitating efficient customer outreach. Whether manually inputted, imported from spreadsheets, or integrated with databases, the Autodialer connects calls to agents. It can dial numbers sequentially or randomly and leave pre-recorded messages if needed. This tool streamlines outreach and improves call efficiency.</li>
	<li>MCUBE SMS Campaigns: Offers a cost-effective means for businesses to reach a large audience rapidly. With bulk SMS capabilities, businesses can disseminate information and promotions efficiently. It also offers customization capabilities, which allow businesses to target specific customer groups and track campaign success.</li>
</ul>

Benefits of MCUBE

<ul>
	<li>Reliability: Offers a dependable cloud-based system, eliminating the risk of hardware failures and maintenance disruptions. Its robust servers ensure timely and reliable call and message delivery, fostering uninterrupted business operations.</li>
	<li>Data Security: Places data security as a top priority. The platform adheres to stringent measures to protect financial data, customer privacy, and network connectivity, enhancing overall data security and compliance.</li>
	<li>Simplified Integration: Enables businesses to seamlessly integrate with existing CRM systems, simplifying the process and enhancing lead management. With no need for additional hardware installations, CRM plug-ins, and API integrations provide comprehensive alerts, data management, and quality-of-service reports, enhancing overall effectiveness.</li>
	<li>Virtual Receptionist: Offers a virtual receptionist feature that intelligently routes customer calls based on keywords spoken by the caller. This automated IVR system provides a wide range of features, eliminating the need for human intervention and ensuring efficient call handling.</li>
	<li>Hold-On Music: This enhances the caller experience with soothing hold-on music. While customers wait, they are entertained or informed, creating a positive impression and reducing the perceived wait time, ultimately improving customer satisfaction during brief pauses in communication.</li>
</ul>

Regarding pricing, MCUBE does not publicly disclose its pricing structure. Users interested in obtaining comprehensive pricing details are required to contact the MCUBE customer support team directly. For those curious about the tool&#39;s capabilities and performance, MCUBE provides the option of a demo. This allows interested users to explore and test the tool, gaining a thorough understanding of its functionalities before committing to a paid subscription. 
MCUBE integrates with a number of third-party applications such as Leadsquared, Salesforce, Zoho, NoPaperFroms, extraaedge, Kapture, and more.

Allows users to record telephonic conversations, enabling easy retrieval and documentation of inbound calls for future reference.

Call Flow Diagnostics

Businesses can monitor phone calls in real time, ensuring efficient communication and responsiveness.

Live Call Tracking

Allows users to create personalized voice messages using text-to-speech or recorded messages.

Customized Voice Notification

Make and receive calls using an internet connection instead of traditional phone lines, enhancing flexibility.

Internet-Based Calling

Allows simultaneous delivery of pre-recorded messages to a large recipient group.

Single Voice Blast

Gains real-time insights into call progress, enabling campaign monitoring and adjustments for optimal results.

Real-Time Call Tracking

MCUBE Pricing: Basic & Enterprise Plans For Small, Medium and Large Businesses Billed Monthly & Yearly. Compare the cost with top MCUBE Alternatives

MCUBE Pricing and Packages For 2024

MCUBE is one of the highly rated software from Customer Support category. Know the best features of MCUBE that are rated by the highest no. of users.

MCUBE Reviews and Ratings - Aug 2024

MCUBE is a Customer Support, Cloud Telephony platform designed to help businesses grow. Know the MCUBE features and it’s benefits

About MCUBE - Overview and Features

MOBtexting is a versatile cloud-based platform designed to empower businesses with an array of communication solutions. As a multi-channel platform, it enables businesses to connect with customers effectively through various communication channels worldwide. Whether it's SMS, voice, email, or newer channels like WhatsApp and social media, MOBtexting centralizes these options for seamless customer engagement. Notably, MOBtexting simplifies cross-channel communication and automation without requiring any coding expertise, making it a valuable tool for streamlining business communication processes and enhancing the overall customer experience.

MOBtexting Alternatives and Competitors. Best Alternatives for MOBtexting are CallHippo, Aircall, MCUBE, & OpenPhone

MOBtexting Alternatives & Competitors - Aug 2024

MOBtexting is a dynamic and comprehensive AI-powered CPaaS (Communication Platform as a Service) solution designed to empower businesses to excel in customer communication and engagement. Founded on November 16, 2012, by Ajay Gupta and Brijesh Kumar, the company is headquartered in Bangalore, Karnataka, India, and under the leadership of Ajay Gupta as the co-founder and CEO.

When it comes to its key elements, MOBtexting acts as a robust and enterprise-grade cloud communication platform that serves as the linchpin for businesses looking to connect, engage, and enhance their customers&#39; experiences effectively. With a rich array of features and capabilities, MOBtexting has garnered trust from over 1000 businesses across four continents.

Out of MOBtexting&rsquo;s features, one of its notable strengths lies in its multi-channel and scalable approach. It seamlessly integrates various communication channels, such as SMS, Voice, Email, WhatsApp, Bots, and social media, into a unified platform. Whether businesses seek to enhance existing channels or embrace new methods of communication, MOBtexting consolidates all customer-preferred channels into a single, user-friendly interface.

Plus, MOBtexting offers seamless integration with various digital tools and platforms. It can effortlessly connect with websites, third-party CRMs, ERPs, popular help desk software, e-commerce platforms, and marketing tools. This integration ensures that all customer information is centralized, allowing businesses to gain a holistic view of their customers. Overall, MOBtexting empowers organizations to provide exceptional customer experiences while streamlining their communication processes.

What makes MOBtexting different from another tool?

<ul>
	<li>Innovative &amp; Programmable Voice Solutions: MOBtexting&#39;s Voice Solutions provides a flexible and secure voice communication platform. Using programmable APIs, businesses can establish reliable call flows, making it easy to make, receive, and manage calls across teams. It also offers Click 2 Call functionality that converts web visitors into customers by instantly connecting them with relevant agents, enhancing lead conversion.</li>
	<li>WhatsApp Business API: This product allows businesses to automate responses to customer queries on WhatsApp. It streamlines customer interactions by responding to common inquiries about refunds, product availability, and more through chat. Businesses can use it to keep customers informed about various aspects like product status, payments, and refunds, all through WhatsApp, eliminating the need for customers to check emails or contact a help desk.</li>
	<li>AI-enabled Voice Bot: Its voice Bot is known as MOBO, and it can be integrated with voice-based assistants like Amazon Alexa, Google Home, and IVR systems. It offers natural and interactive customer experiences around the clock. MOBO uses its intelligence to identify and respond to customer concerns by accessing knowledge repositories and FAQs to provide relevant answers. Moreover, it can efficiently handle calls, gathers caller information, and more.</li>
</ul>

Key Highlights of MOBtexting

<ul>
	<li>2FA OTP SMS: This offers 2-factor Authentication (2FA) OTP SMS, providing an added layer of security. It safeguards customer accounts during online activities by sending one-time passwords via SMS, ensuring secure access to digital services and accounts.</li>
	<li>2-Way SMS: With this functionality, users can both send and receive SMS messages using MOBtexting&#39;s web messaging platform and APIs. This feature enables businesses to generate leads, collect valuable feedback, and provide responsive customer service by engaging in two-way communication with their audience.</li>
	<li>Audio Conference: It allows businesses to conduct meetings and discussions over voice calls. This feature enables teams to collaborate effectively, no matter where they are located, enhancing communication and productivity.</li>
	<li>Push SMS: This enables businesses to effortlessly reach their customers with a single click via SMS. This feature is ideal for notifying customers about special deals, promotions, events, and other time-sensitive information, ensuring that important messages are promptly delivered to their intended recipients.</li>
	<li>Google Verified SMS: The feature aligns with Google&#39;s verified message system, which combats phishing and spam SMS. MOBtexting allows businesses to showcase their company name, logo, and verified badge in SMS messages. This builds trust with recipients, assuring them of the legitimacy and authenticity of the messages they receive, ultimately enhancing brand credibility.</li>
</ul>

Benefits of MOBtexting

<ul>
	<li>Automated Reminders: Allows businesses to send appointment and payment reminders through their applications and software. This reduces defaults and ensures customers stay on top of their commitments.</li>
	<li>Live Reporting: Enables businesses to track and monitor real-time data and existing records. This feature helps organizations stay informed about current developments and make data-driven decisions.</li>
	<li>Customized SMS: This tool has the capability to send highly customized SMS messages. This flexibility allows businesses to tailor their messages to specific recipients or situations, ensuring that the content is relevant and effective.</li>
	<li>Dashboard: Lets businesses track live and existing records in real-time. This feature provides a centralized view of important data, enabling businesses to monitor their operations efficiently and make timely adjustments.</li>
	<li>Alerts and Notifications: Using this functionality, businesses can keep their clients informed with alerts and notifications. This includes updates on account statuses, dispatch notifications, and more. By providing timely information, businesses can enhance customer satisfaction and maintain transparent communication.</li>
</ul>

When it comes to pricing, MOBtexting has not made its pricing details publicly available. Users interested in obtaining pricing information are advised to contact the MOBtexting sales team directly. To help users get acquainted with the tool, MOBtexting offers a free trial period, allowing them to explore its features and functionalities. Furthermore, users can access blogs and a user guide to gain insights into how the tool works and how it can benefit their specific needs. MOBTexting integrates with over 20 third-party applications.

Enables enhanced multimedia messaging capabilities for richer and more engaging customer interactions.

RCS Messages

Starting with 1800, allowing customers to call businesses at no cost, and making it easier for them to reach out.

Toll-Free Number

Enables users to effortlessly deliver pre-recorded voice messages to customers, streamlining communication.

Outbound Dialer

Helps users to instantly, prepare responses while customers are still speaking, resulting in quick and seamless interactions.

Real-time processing

Users can create custom short links to make it convenient for customers to access URLs on their smartphones.

URL Shortener

Lets businesses optimize campaigns, target their audience effectively, and gain valuable insights into their digital marketing strategies.

Real-time analytics

MOBtexting

MOBtexting Pricing: Basic & Enterprise Plans For Small, Medium and Large Businesses Billed Monthly & Yearly. Compare the cost with top MOBtexting Alternatives

MOBtexting Pricing and Packages For 2024

MOBtexting is one of the highly rated software from Customer Support category. Know the best features of MOBtexting that are rated by the highest no. of users.

MOBtexting Reviews and Ratings - Aug 2024

MOBtexting is a Customer Support, Cloud Telephony platform designed to help businesses grow. Know the MOBtexting features and it’s benefits

About MOBtexting - Overview and Features

OpenPhone is a contemporary cloud-based business phone system designed for startups and small businesses. It offers a seamless way to manage all aspects of business communication, including calls, texts, and contacts, through a user-friendly app. This versatile solution empowers users to work from anywhere, with accessibility across various devices. OpenPhone is a valuable tool for businesses seeking a modern and flexible communication platform to enhance their professionalism and efficiency in managing customer interactions and team collaboration.

OpenPhone Alternatives and Competitors. Best Alternatives for OpenPhone are CallHippo, MOBtexting, & Aircall

OpenPhone Alternatives & Competitors - Aug 2024

OpenPhone is a cloud-based communication solution tailored for startups and small businesses. Founded in 2018 by Mahyar Raissi and Daryna Kulya, it was created with the aim of revolutionizing workplace communication. This versatile tool serves as a comprehensive phone system for teams, streamlining all aspects of business communication.

Today, OpenPhone is trusted by over 25,000 businesses globally, making it a valuable communication tool for those looking to enhance their professional image and streamline their communication workflows in an ever-evolving business landscape. With OpenPhone, users can effortlessly manage their business calls, texts, and contacts from a unified platform accessible across all devices. The system&#39;s flexibility enables remote work, empowering teams to collaborate effectively regardless of their physical location.

When it comes to one of OpenPhone&rsquo;s notable aspects is its shared inbox approach. Each phone number inbox acts as a collaborative workspace where team members can view and work on conversations with contacts. This approach fosters teamwork and ensures that the customer experience remains top-notch.

OpenPhone offers not only a web platform but also iOS and Android apps for convenient management and response to customer inquiries. This means you can stay connected with your customers from virtually anywhere. Furthermore, OpenPhone is designed to scale with your business. As your company grows, you can easily obtain additional phone numbers for different departments and team members, ensuring efficient and organized communication throughout your organization. 
Key highlights of OpenPhone

<ul>
	<li>Inboxes: Provides dedicated inboxes for each phone number, allowing users to organize conversations by specific topics or locations. This feature helps keep communication streamlined and organized, enabling teams to manage multiple conversations efficiently.</li>
	<li>Phone Menu: Businesses can set up a phone menu for each phone number. This menu guides callers to the appropriate department or contact, improving the customer experience by directing them to the right person or information.</li>
	<li>Transfer Calls: When needed, team members can easily transfer ongoing calls to colleagues, ensuring seamless communication and avoiding disruptions for callers.</li>
	<li>User Management: Enables businesses to add or remove team members and adjust their permissions as necessary. This flexibility allows businesses to scale their communication system and control access to features based on roles and responsibilities.</li>
	<li>Text as One Voice: This allows team members to message one contact simultaneously. This feature ensures that team communications are unified and consistent when interacting with customers or contacts, enhancing professionalism and customer service.</li>
</ul>

Benefits of OpenPhone

<ul>
	<li>Centralized Billing: Using this tool helps to simplify billing by consolidating all communication expenses into a single bill. This streamlines financial management for businesses, making it easier for accountants to track and reconcile expenses.</li>
	<li>Better Business Oversight: Lets managers gain valuable insights into team performance. They can access analytics, listen to call recordings, review text exchanges, and provide feedback, facilitating continuous improvement within the team.</li>
	<li>Number Configuration: Offers the flexibility to configure each phone number according to specific needs. Customize settings for different purposes and adapt your communication system to match your team&#39;s preferences and workflows.</li>
	<li>Local and Toll-Free Numbers: Provides instant access to local and toll-free numbers in the US, Canada, and North America. This enables businesses to establish a professional and geographically relevant presence to better serve their customers.</li>
	<li>Team Call Sharing: Facilitates collaboration by allowing critical calls to be shared with team members. This feature ensures that important conversations are heard by the right people, making it easier to provide feedback, onboard new team members, and enhance overall team communication and efficiency.</li>
</ul>

OpenPhone provides three paid subscription plans: Standard, Premium, and Enterprise. While there is no free plan available, interested users can take advantage of a 7-day free trial. This trial allows users to explore the tool and its features before committing to a paid subscription. OpenPhone also offers responsive 24/7 customer support via chat, email, or phone to assist with any inquiries or support needs.

OpenPhone integrates with a number of third-party applications such as Gong, Google Contacts, HubSpot, Salesforce, Slack, Webhooks, and more.

Enables internal team discussions through private threads, offering a space to collaboratively resolve issues away from customer view.

Threads

Seamlessly integrates with text messages, call logs, recordings, and voicemails in a single conversation thread.

Unified Conversations

Saves frequently used messages as snippets to quickly reuse them, eliminating the need to type them out repeatedly.

Snippets

Schedule messages to be sent at a specific time or date, with the flexibility to cancel or reschedule as needed.

Message Scheduling

Easily records calls manually or set up automatic recording to ensure you capture valuable conversations for future reference.

Auto Recording

Automatically redirects incoming calls to another U.S. or Canadian phone number, improving call management and accessibility.

Call Forwarding

OpenPhone Pricing: Basic & Enterprise Plans For Small, Medium and Large Businesses Billed Monthly & Yearly. Compare the cost with top OpenPhone Alternatives

OpenPhone Pricing and Packages For 2024

OpenPhone is one of the highly rated software from Customer Support category. Know the best features of OpenPhone that are rated by the highest no. of users.

OpenPhone Reviews and Ratings - Aug 2024

OpenPhone is a Customer Support, Cloud Telephony platform designed to help businesses grow. Know the OpenPhone features and it’s benefits

About OpenPhone - Overview and Features

Aircall is a revolutionary AI-powered business phone and communication platform that has transformed the way companies connect with their customers. Founded in 2014 by Olivier Pailhes, Jonathan Anguelov, Pierre-Baptiste Bechu, and Xavier Durand, this innovative tool is headquartered in New York and has gained widespread recognition and adoption, currently serving over 17,000 companies worldwide.

Aircall&#39;s mission is to empower sales and support teams to establish meaningful connections with customers, adding value to every conversation and driving long-lasting business impact. This platform goes beyond traditional phone systems, harnessing the power of artificial intelligence to enhance productivity and transform customer and employee satisfaction into key drivers of growth.

When it comes to one of Aircall&#39;s standout features, its compatibility with both iOS and Android devices, allowing for easy setup in seconds and enabling users to engage in conversations from anywhere in the world. With a presence in 23 countries, including France, the US, Australia, Spain, the UK, and Germany, Aircall is at the forefront of the communication technology landscape, offering a transformative solution for businesses seeking to enhance customer engagement and drive growth.

What makes Aircall different from other tools?

<ul>
	<li>Call Routing: Through this capability, incoming calls can be directed to the right team members. This feature even allows for tailored call flows based on various factors such as holidays and peak hours, minimizing missed calls and enhancing customer service efficiency.</li>
	<li>Interactive Voice Response (IVR): With enables businesses to set up an intelligent directory that guides callers to the appropriate team or department automatically. This feature enhances first-touchpoint resolutions by ensuring that callers reach the right agents swiftly. You can also customize IVR messages and music to improve the caller experience.</li>
	<li>Shared Call Inbox: This capability allows teams to manage and track calls effectively. It serves as a centralized hub for call assignments and follow-ups. You can create team-wide to-do lists and archive completed tasks, ensuring that no conversations are overlooked, whether you&#39;re working at your desk or on the go.</li>
</ul>

Benefits of Aircall

<ul>
	<li>Real-time Modification: Allows users to do instant system adjustments, including adding or removing users, numbers, and devices with a single click. This flexibility empowers businesses to adapt to changing needs and configurations on the fly.</li>
	<li>Seamless Set-Up: Its user-friendly interface ensures quick and hassle-free setup, enabling meaningful conversations without IT involvement. Administrators can effortlessly discover and install integrations directly from the Aircall dashboard, streamlining the onboarding process.</li>
	<li>Unlimited Concurrent Calls: Has the ability to handle an unlimited number of concurrent calls on a single phone number, all while maintaining exceptional call quality. This scalability ensures businesses can manage high call volumes without disruptions.</li>
	<li>Call Center Analytics: Provides comprehensive call center analytics, consolidating key metrics like wait times, missed call rates, and call volume into one easily accessible platform. This data empowers businesses to make informed decisions and optimize their call center operations.</li>
	<li>Insight Cards: Enhances caller context by pulling relevant data from other applications, such as account owner information, deal size, order history, and delivery status, before answering a call. This valuable insight allows users to skip time-consuming searches and address customer needs more efficiently.</li>
</ul>

In terms of pricing, Aircall offers 4 subscription plans such as Essential, Professional, Custom, and AI Starter Add-On. To opt for a subscription, plan a minimum of 3 licenses users must take. Interested users who want to opt for the paid plan, it also offers a 7-day free trial which enables users to explore its features and functionalities before opting for a paid subscription. It also offers a demo that enables users to explore the tool to better understand its capabilities.

Enables users to authenticate through their existing ID provider, streamlining access while enhancing security.

Single Sign-On

Allows businesses to create toll-free numbers instantly, choosing from local area codes or international.

Toll-Free Numbers

Customizes voicemail messages by recording, uploading, or scripting personalized greetings to engage callers when you're unavailable.

Voicemail

Blocks spam calls and bots to prioritize meaningful conversations and reduce distractions for your business.

Blocklist Numbers

Access call recordings anytime to gain valuable insights into your team's performance and customer interactions.

Call Recording

Allows users to efficiently find specific conversations by highlighting teammates, tags, dates, and call types.

Custom Filters

Aircall

Our account manager Nidhi is very helpful and gives us all the time support we need. She is good about getting our issues resolved quickly and helping us navigate the setup. I would recommend Aircall to a smaller company as a more affordable option, and setup is pretty user friendly. Review collected by and hosted on G2.com.

I was pretty happy with their service now I will make sure to let everyone know how terrible their back end is. It is sad because they could have just taken care of me as a loyal customer but I guess since I am leaving they could care less. Review collected by and hosted on G2.com.

Aircall is a Customer Support, Cloud Telephony platform designed to help businesses grow. Know the Aircall features and it’s benefits

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