About BigCommerce
BigCommerce Features
- Product Management : Helps manage, list, and update the entire product catalog with ease.
- B2B Features : Includes top B2B features like invoicing, contract negotiation, pricing, and more.
- Order Processing : Offers all required tools and integrations used for processing orders.
- Inventory Management : Helps businesses track their orders, pricing, amount, etc for all sales channels.
- Promotions & Discounts : Offers applications, and tools to offer discounts to customers for select products, etc.
- Shipping Calculator : Helps calculate shipping costs for all products, services, etc that are added to the cart.
BigCommerce Ratings and Reviews
- Assimi D.Telecommunications
Bigcommerce is one of the best software. It has a good support compared to dropified
- Albert R.C
Lack of customer service. It's poor. Their communication system went down, payment method expired, they admittedly due to internal glitch in communication failed to notify me, proceeds to take site down in peak season, and then offers no make good, proceeds to tell me we don't refund monthly fees?? Meanwhile, a small business during COVID LOSES TWO DAYS OF ONLINE REVENUE AFTER THEY FAIL TO MEET THEIR COMMUNICATION OR ANY COMMUNICATION OBLIGATIONS. THIS IS NOT GOOD BUSINESS. DOESN'T MATTER HOW WONDERFUL THE TOOL IS IF THE COMPANY ISNT WILLING TO PROVIDE SUPPORT AND CUSTOMER SERVICE TO A 6 YEAR+ SUBSCRIBER ON THE TWO BIGGEST ONLINE PICKUP HOLIDAY ORDERS OF OUR YEAR. THEN TO BE TOLD REPEATEDLY TOLD, ALBEIT THEY ARE ADDMITTEDLY AT FAULT, WE DONT REIMBURSE ANYONE EVER AND ITS MY OBLIGATION TO UPDATE THE CREDIT CARD DATE?? ARE YPU KIDDING HAVE YOU RUN A SMALL BUSINESS, NO ONE HAS TIME FOR THAT AND THATS WHY WE WERE SIGNED UP FOR AUTO PAY; ALL COMPANIES ON AUTOPAY NOTIFY THEIR CUSTOMERS OF EXPIRING PAYMENT METHODS TO AVOID THIS, BUT WHEN THIS ONE HAS A "GLITCH" AS THEY CALL IT, THEY DONT OWN IT. THEY SAY "OH WELL, LETS JUST GET THE ACCOUNT UP TO DATE AND YOU LOST WHAT YOU LOST. YOUR PROBLEM, NOT OURS." If not resolved to my satisfaction, I, moving to Shopify. I am gravely disappointed that a platform service as well designed as this one is not backed up by a customer service to match. Review collected by and hosted on G2.com.