BigCommerce Reviews

Rachel G.Marketing Manager

3.5

Big Commerce has a lot of great features out of the box - there are many options for integrating 3rd party software, which is a very helpful thing as more and more solutions are becoming mre important and necessary for online retailers to connect and maintain. Using Big Commerce is fairly straightforward on the back end, and we have not havd many issues finding our way around the admin dashboard. Customer Support has been great - I meet monthly with our BC account rep, and he always has great feedback and advice on how we're doing, so I have found that their support has truly been of great value to us. Review collected by and hosted on G2.com.

Luke R.Small-Business(50 or fewer emp.)

4.0

BigCommerce is very much that - big. The possibilities are nigh on endless, particularly when partnering with a development agency specialising in BC. There's clearly a drive by BC towards empowering their merchants to go global with lots of tools to make international selling easy. The platform itself is easy to use on a day to day basis, and the customer support is excellent with quick response times and largely quick solutions. The number of integrations with third party platforms is really quite impressive offering lots of choice. Review collected by and hosted on G2.com.

Vanessa G.Small-Business(50 or fewer emp.)

5.0

Our ecommerce business basically doubled overnight once our BigCommerce stores went live earlier this year. SEO seems to be really good, we're able to create robust product listings with plenty of quality photos, video, etc. We love the multistore platform as we have 5 websites and are able to sell across all of them with one backend experience. No downtime that has ever been noticeable. Our CSM has been very helpful. Review collected by and hosted on G2.com.

Verified User in Legal ServicesMid-Market(51-1000 emp.)

0.0

The price randomly fluctuates and raises leaving you to pay more out of nowhere or completely lose everything! Review collected by and hosted on G2.com.

Verified User in RetailMid-Market(51-1000 emp.)

0.0

Not user-friendly or visually appealing. Does Not provide receipts that show what discounts were provided on an order. Review collected by and hosted on G2.com.

Verified User in DesignSmall-Business(50 or fewer emp.)

0.0

If you want to customize anything, it's extremely complicated and tedious. The templating system is very old. It's difficult to find freelancers who will work with it anymore because of that. I have one customer who has been on BigCommerce for years and he's had a terrible experience even at one of the highest paying tiers. Their customer support is not helpful at all and their documentation is disorganized and they have old instructions scattered across search engines, it's hard to understand what's still relevant. Review collected by and hosted on G2.com.

Emmanuel D.Retail

5.0

Un trs bon pour le commerce lectronique et trs scuris.

Liliane B.Mechanical or Industrial Engineering

5.0

It's a very good software that adapts to any format. I really like its ease of use and the simplicity of its user interface, and it has all the functionality for e-commerce.

Douglas a.Computer & Network Security

5.0

Un logiciel qui s'adapte tout format il est trs remarquable et facilite les oprations en ligne Rapide et trs flexible puis fiable en plus Bigcommerce je le conseille tout le monde

Chelsea KoontzGraphic Designer

10.0

I use BigCommerce in conjunction with a brick-and-mortar pop up interior decorating store. I manage all aspects of the storefront, from point of sale to online image gallery. The department that uses the software consists of myself and the business owner. We are working together to create her small business presence online. BigCommerce addresses problems easily through their quick and clear navigation of the back end of the website. They also have a knowledgeable customer service center, great and contemporary customizations for the website template, and a different price plans that suit my clients needs.

Troy BaraWeb Designer/Developer

10.0

As a web designer/developer I recommend BigCommerce to my clients as the preferred eCommerce option. As a store owner I use it with my other business as a retail store.
Easy to get started. The admin dashboard is extremely easy to use. It's possible to customize just about anything. After using other shopping cart services this is by far the easiest to design a custom site down to the last detail. Very easy to overwrite template and CSS files. Trying to create a eCommerce site from other platforms while being PCI compliant can be a huge headache. Knowing that the right security is in place is one less thing to deal with and worry about.

Verified UserAccount Manager

10.0

Only one of my clients is using Bigcommerce. We are using it at an e-commerce platform which we do not want to build from scratch.
The user interface looks really nice and is easy to use Meta tags are easy to update Processing orders is simple Updating Inventory is simple The dashboard show good overview of your sales, etc.

Nathan K.Verified LinkedIn UserMarketing Strategist

5.0

Overall: We initially transitioned from Lightspeed eCom over to Bigcommerce because their platform offered greater scalability and entry-level features than what Lightspeed offered. Because we use Lightspeed POS, however, integrating product data between the systems was a challenge and a lengthy process. It also takes some effort to maintain the connection (via a third-party service using their API).

Justin D.Verified LinkedIn UserDirector of Ecommerce

5.0

Overall: BigCommerce has been absolutely phenomenal. We're glad to be based in Austin, Texas alongside some of the BigCommerce team. Their support staff has been instrumental in our ability to adjust when a problem arises, and find a long term solution to ensure our ongoing success.

Justin L.Verified LinkedIn UserBusiness Owner

2.0

Overall: I didn't like BigCommerce. It was not user intuitive and the customer service was terrible. If you want to cancel the subscription, it is a multi step process and hard to accomplish.

simon L.Manager

4.0

Overall: Good experience, will still compare to shopify as they are so close in products but overall good system, improve the apps and this will be a leader in the market

Dominique E.Marketing Officer

5.0

"Learning curve worth the investment"

IRYNA K.Artist

1.0

"BIGCOMMERC-FRAUDERS!"