NICE CX Alternatives & ReviewsUsed by 84% Professionals

NICE CX Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

NICE CX is currently serving as an advanced AI-powered customer experience solution, allowing businesses to seamlessly engage customers at every step of their journey. This comprehensive platform offers personalized interactions, along with real-time information and guidance to facilitate efficient agent-assisted engagements. By harnessing the power of AI technology, NICE CX guarantees swift, well-informed, and customized customer experiences, regardless of where the interaction begins. Ultimately, this contributes to a significant boost in customer satisfaction and fosters unwavering loyalty toward the brand.

Contact Us

Find the right plan today

Try For Free


NICE CX Features

  • NICE CX FeaturesCustomer Journey Analytics : Enable businesses to get insight into customer behavior and optimize their experience accordingly.
  • NICE CX FeaturesVoice Authentication : Automatically verifies customer identities during phone calls, eliminating the need for traditional authentication methods.
  • NICE CX FeaturesOmni-Channel Recording : Capture customer interactions across multiple channels such as voice, chat, email, and social media for comprehensive analysis.
  • NICE CX FeaturesInteractive Voice Response : Automates customer interactions through voice prompts and menu options, improving efficiency and reducing wait times.
  • NICE CX FeaturesAutomatic Contact Distribution : Intelligently routes incoming contacts to the most suitable agents based on factors like skills, availability, and customer needs.
  • NICE CX FeaturesAutomation Finder : Allows users to identify opportunities for process automation, streamlining operations, and reducing manual effort.

NICE CX Competitors

NICE CX Ratings and ReviewsNICE CX Ratings and Reviews

Alternatives.Co has rated
NICE CX as 4.2



  • G2
  • GetApp
  • Trustradius
  • Capterra
Top Reviews
  • Velinda HuertaCSR



    It's so organized. I love this program. It helps me every day throughout the week. I log in and check my NICE and it updates me when I have a break, lunch and when I'm off my shift. Even has a timer for me.

  • Adam K.Workforce Manager



    I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver.