About NICE CX
NICE CX Features
- Customer Journey Analytics : Enable businesses to get insight into customer behavior and optimize their experience accordingly.
- Voice Authentication : Automatically verifies customer identities during phone calls, eliminating the need for traditional authentication methods.
- Omni-Channel Recording : Capture customer interactions across multiple channels such as voice, chat, email, and social media for comprehensive analysis.
- Interactive Voice Response : Automates customer interactions through voice prompts and menu options, improving efficiency and reducing wait times.
- Automatic Contact Distribution : Intelligently routes incoming contacts to the most suitable agents based on factors like skills, availability, and customer needs.
- Automation Finder : Allows users to identify opportunities for process automation, streamlining operations, and reducing manual effort.
- Velinda HuertaCSR
It's so organized. I love this program. It helps me every day throughout the week. I log in and check my NICE and it updates me when I have a break, lunch and when I'm off my shift. Even has a timer for me.
- Adam K.Workforce Manager
I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver.