NICE CX Alternatives & ReviewsUsed by 84% Professionals

NICE CX Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

NICE CX is currently serving as an advanced AI-powered customer experience solution, allowing businesses to seamlessly engage customers at every step of their journey. This comprehensive platform offers personalized interactions, along with real-time information and guidance to facilitate efficient agent-assisted engagements. By harnessing the power of AI technology, NICE CX guarantees swift, well-informed, and customized customer experiences, regardless of where the interaction begins. Ultimately, this contributes to a significant boost in customer satisfaction and fosters unwavering loyalty toward the brand.

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NICE CX Features

  • NICE CX FeaturesCustomer Journey Analytics : Enable businesses to get insight into customer behavior and optimize their experience accordingly.
  • NICE CX FeaturesVoice Authentication : Automatically verifies customer identities during phone calls, eliminating the need for traditional authentication methods.
  • NICE CX FeaturesOmni-Channel Recording : Capture customer interactions across multiple channels such as voice, chat, email, and social media for comprehensive analysis.
  • NICE CX FeaturesInteractive Voice Response : Automates customer interactions through voice prompts and menu options, improving efficiency and reducing wait times.
  • NICE CX FeaturesAutomatic Contact Distribution : Intelligently routes incoming contacts to the most suitable agents based on factors like skills, availability, and customer needs.
  • NICE CX FeaturesAutomation Finder : Allows users to identify opportunities for process automation, streamlining operations, and reducing manual effort.

NICE CX Competitors

NICE CX Ratings and ReviewsNICE CX Ratings and Reviews

Alternatives.Co has rated
NICE CX as 4.2



  • G2
  • GetApp
  • Trustradius
  • Capterra
Top Reviews
  • Jennifer B.Small-Business(50 or fewer emp.)



    NICE CXone is extremely scaleable and customizable. This allows to scale up and new features as our operations needs change. Review collected by and hosted on

  • Christopher L.CEO



    The tech support is terrible. The honesty from sales is not professional. They demoed an omni chanel product to us, and then gave us a contract for a different prodcut. I would look for a better partner. Review collected by and hosted on