About NICE CX
NICE CX Features
- Customer Journey Analytics : Enable businesses to get insight into customer behavior and optimize their experience accordingly.
- Voice Authentication : Automatically verifies customer identities during phone calls, eliminating the need for traditional authentication methods.
- Omni-Channel Recording : Capture customer interactions across multiple channels such as voice, chat, email, and social media for comprehensive analysis.
- Interactive Voice Response : Automates customer interactions through voice prompts and menu options, improving efficiency and reducing wait times.
- Automatic Contact Distribution : Intelligently routes incoming contacts to the most suitable agents based on factors like skills, availability, and customer needs.
- Automation Finder : Allows users to identify opportunities for process automation, streamlining operations, and reducing manual effort.
NICE CX Ratings and Reviews
Top Reviews
- Jason W.Enterprise(> 1000 emp.)
InContact Cxone is great at managing an Omni Channel center. It's studio product is much more seasoned than competitors allowing you to do much more complex integrations with partners in easy-to-use UI. Review collected by and hosted on G2.com.
- Christopher L.CEO
The tech support is terrible. The honesty from sales is not professional. They demoed an omni chanel product to us, and then gave us a contract for a different prodcut. I would look for a better partner. Review collected by and hosted on G2.com.