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Totango Pricing

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Totango offers a 14-day trial for users to explore before committing to paid plans. Starting at $2,988/year, these plans vary based on features and needs. For premium options, pricing details can be obtained by directly engaging with the sales team. This flexibility ensures a suitable fit for businesses of different scales and requirements.

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Totango Pricing Plans & Packages

Totango is a cloud-based customer success and retention platform that offers businesses the tools they need to enhance customer engagement and drive growth. With its suite of powerful features, businesses can improve customer retention, renewals, and expansions. The platform allows users to craft tailored customer experiences through Journey Orchestration and automated communications, ensuring personalized touchpoints based on user behavior.

One of Totango's key strengths lies in its ability to seamlessly integrate with diverse systems through Data Management And Integrations. This ensures the flow of insights and enables businesses to make data-driven decisions. The platform also provides comprehensive reporting capabilities, offering a complete view of customer interactions.

In addition to enhancing customer engagement, Totango prioritizes data privacy and security with GDPR compliance and ISO certification. This gives businesses peace of mind knowing that their data is protected while they utilize the platform's powerful tools to drive success and maintain high standards of operational efficiency. Overall, Totango empowers businesses with the necessary tools to optimize their customer relationships and achieve long-term growth.

Totango Pricing Plans

Totango offers three pricing plans: Starter, Enterprise, and Premier. These plans cater to businesses of different sizes and needs, providing them with a range of features and benefits to enhance customer success and retention.

The Starter plan is the most basic option, offering 2 users and 500 customer accounts. It includes features such as a single account hierarchy, 2,000 emails per month, and a team for collaboration. This plan is suitable for small businesses or those looking to get started with customer success management.

The Enterprise plan is designed for larger organizations that require more advanced capabilities. It includes 10 users, 5 teams, and up to 2,000 customer accounts. Additional features include hierarchical account structure, customizable options with add-ons, multi-dimensional health tracking, and 10,000 emails per month.

The Premier plan is the highest-tier offering from Totango. It provides even greater scalability and customization options with 20 users (Practitioner seats) and unlimited teams. This plan also includes features like designated enterprise Customer Success Managers (CSMs), a development instance for testing purposes, customizable add-ons, 10,000 opportunity records, and 2,500 video views.

Overall, Totango's pricing plans allow businesses to choose the level of functionality that best suits their needs while providing them with the tools necessary to drive customer success and growth. Whether it's a small startup or an enterprise-level organization, Totango offers flexible options to help businesses optimize their customer engagement strategies.

  • Starter

    The Starter pricing plan offered by Totango is designed for businesses looking to get started with the platform. It provides an entry-level option for users who want to experience the benefits of Totango's customer success and retention tools at an affordable price.

  • Enterprise

    The Enterprise pricing plan offered by Totango is designed to meet the needs of larger businesses and organizations. It provides a comprehensive set of tools and resources to support customer success and retention efforts.

  • Premier

    The Premier pricing plan offered by Totango is designed to cater to the needs of businesses looking for an advanced and comprehensive customer success and retention platform. It provides enhanced capabilities and additional resources to support businesses in their customer engagement and growth strategies.


In conclusion, Totango is a powerful customer success and retention platform that offers businesses the tools they need to enhance customer engagement, retention, and growth. With its range of pricing plans, including the Starter, Enterprise, and Premier options, Totango caters to businesses of all sizes and budgets. The platform's comprehensive features, such as data management and integrations, reporting, in-app integration, and cross-team collaboration through Zoe, provide businesses with the necessary resources to drive success. Overall, Totango prioritizes data privacy and security while empowering businesses to build lasting relationships with their customers.