Totango Reviews

Emily N.Customer Support Specialist

5.0

I LOVE Totango. It keeps all of the information about my customers in one place and reminds me what I need to do to help keep them happy. The health scores allow me to stay ahead of the game and ensure my customers can use my product successfully. The interface is easy to use and gives me all the information I need at a glance! Review collected by and hosted on G2.com.

Kirsten B.Customer Success Operations Manager

5.0

The support we receive from the team is also excellent - our sales person Glenn is top notch and super attentive, and the support team is always quick and helpful (especially JJ!). I also love sharing the self-paced courses with my team. Review collected by and hosted on G2.com.

Andrea G.Partner Success Manager

5.0

Customizable success plays are my favorite thing to use and create. Staying on top of a book of business of 100+ clients can get tricky, so automating reminders when something happens with the client's health score keeps me very proactive. Segments keep me on top of my metrics and allow me to maintain an organized folder with all the information I need. Totango was easy to learn and very user friendly. Review collected by and hosted on G2.com.

Verified User in PublishingMid-Market(51-1000 emp.)

0.0

We never got it up and running. Totango had said it would be easy to implement in our company but it wasn't. After 6 months of trying we threw in the towel and gave up. We wasted a lot of time and money on the promise. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesMid-Market(51-1000 emp.)

0.0

The dashboard feature is an absolute joke. Lack of customization. It doesn't provide any significant leading indicators Review collected by and hosted on G2.com.

Emily M.Manager, Customer Success

0.0

If your business is small, maybe a dozen clients, sure, use this tool. If not, theres no advantage at all. Save yourself some time and look at ChurnZero or Gainsight or Planhat. Review collected by and hosted on G2.com.

Verified UserAccount Manager

10.0

Totango is our customer success platform. We use Totango to run our business in the individual contributor level as well as with our leadership. It gives our CSMs deep understanding of how our customers are using the system, which can be leveraged for renewal discussions, up-sell and cross-sell. Without Totango it is very hard to get an OBJECTIVE view of how our customers are using our product, and based on our past experience with other systems even though customer success (CS) is a form of art more than science, the objective data is what really drives value to our CS organization and help our CSMs to step up their game.
CSM Dashboards Usage based campaigns Ease of use

Gunjan MarwahCustomer Success Technology Consultant

10.0

We are a reseller and implementation partner of Totango. We help businesses identify their customer success platform needs based on their strategy and playbooks, and assess which platform supports them best. Since we also partner with Totango's primary competitor and work on a variety of services and scopes, we provide a holistic view of the market and the true benefits of each.
Easy implementation. Modular approach to (re)defining strategy. Intuitive UI.

Jordan SilvermanDirector of Customer Success

10.0

We use Totango as our CRM. It is one of the most important applications in our company. All 11 people on our customer success team use it on a daily basis to track customers and maintain tasks. In addition we use Totango for usage, campaigns, segmenting our clients, and more!

Monika M.Customer Success Manager

4.0

We were implementing Totango for quite some time. We have a lot of customized metrics and we required integration with BigQuery. We just started using it recently. I see a lot of good sides and useful features but I also see some missing unfortunately. However, it's a good value for money so far.

Justin U.Sr. Channel Marketing Manager

5.0

This tool really helps give visibility into customer health, in ways that may be otherwise untrackable. Its open API integrates directly into our software product, so getting data is relatively close to real time.

Verified ReviewerCustomer Success Manager

4.0

The integration with the tool took a long time (almost a year) and required a lot of workarounds. I think it still hasn't won me over fully, and I struggle to come back to it every day to log each touchpoint.

Verified ReviewerSoftware Developer

4.0

I've been responsible for its use for a few years, and am not thrilled with this software. We use it to track for our account managers, and even they are frustrated by this.

Avi T.Consultant

2.0

Overall, this was not a good experience, especially for the money

Teresa C.Head of Digital Engagement and Strategy

4.0

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