Zoho Desk Alternatives & ReviewsUsed by 87% Professionals

Zoho Desk Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Zoho Desk is a cloud-based customer support software designed by Zoho Corporation. It offers diverse tools like automation, AI-driven insights through Zia, and multi-channel ticket management. With features for self-service, agent productivity, and compliance, it caters to businesses of all sizes. This tool streamlines customer support operations, fosters efficient interactions, and ensures lasting customer satisfaction.

Best Offer Applied
Starts at


Try For Free

About Zoho Desk

Zoho Desk Features

  • Zoho Desk FeaturesMulti-brand Help Center : Utilizes a Multi-brand Help Center to manage diverse brand support under one roof.
  • Zoho Desk FeaturesLive Chat : Engages customers with Live Chat, fostering immediate query resolution and seamless interactions.
  • Zoho Desk FeaturesGuided Conversations : Navigates customers through issues via Guided Conversations to enhance self-service proficiency.
  • Zoho Desk FeaturesTicket Assignment : Optimizes workflow with Ticket Assignment to ensure efficient handling and timely resolution.
  • Zoho Desk FeaturesTime Tracking : Enhances management decisions through Time Tracking, which offers comprehensive visibility into support operations.
  • Zoho Desk FeaturesDomain Mapping : Elevates user experience with Domain Mapping to harmonize brand identity in the support ecosystem.

Zoho Desk Competitors

Zoho Desk Ratings and ReviewsZoho Desk Ratings and Reviews

Alternatives.Co has rated
Zoho Desk as 4.4



  • G2
  • GetApp
  • Trustradius
  • Capterra
Top Reviews
  • Tim J.Small-Business(50 or fewer emp.)



    We have been testing Zoho Desk for a couple weeks, and trying to get it set up for our sample test cases. It takes a bit of set up, but if you work with a knowledgeable trusted partner, who can walk you through it, you can start to see the potential of how it can help with your Zoho CRM needs. Review collected by and hosted on G2.com.

  • Verified User in ConstructionSmall-Business(50 or fewer emp.)



    Zoho Desk has poor customer service. People are difficult to get ahold of and don't offer much guidance. The system in general is difficult to navigate. Review collected by and hosted on G2.com.

Zoho Desk PricingZoho Desk Pricing

StartingINR 1300/moBilled Monthly
StartingINR 2100/moBilled Monthly
StartingINR 3200/moBilled Monthly