Churn Zero Reviews

Greg W.Senior Customer Success Manager (Strategic Accounts)

4.5

The platform is very easy and intuitive to use. There are so many different fields which can be created and different levels of filtering for adhoc reporting, its essentially endless. Review collected by and hosted on G2.com.

Mike L.Mid-Market(51-1000 emp.)

5.0

I'm in ChurnZero every single day. I love the Command Center. It has all of my important tasks and to dos, my agenda for the day, and a breakout of custom segments that help me keep an eye on support ticket lead times, reviewing my upcoming client renewals, etc. I also love the new and improved Notes feature. A game changer that allowed me to finally move most of my client related tasks, notes and responsibilities into CZ. Plus, our CSM Hoawrd is the absolute best. :) Review collected by and hosted on G2.com.

Tanya v.Small-Business(50 or fewer emp.)

4.0

I love that my calendar and emails integrate with CZ and that I can have all of my partners information organized in one place. The days of manual speadsheets to keep notes and dates organized is NO MORE! I am starting to utilize the automation and look forward to having CZ take some of the repetative taks off my plate. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

The customer service was poor and unresponsive Review collected by and hosted on G2.com.

Matthew T.Client Success Partner

1.0

I haven't seen many downsides - However, I am still a bit newer to it so the segments are a bit confusing at first. Other than that, churnzero has ben an abhorrently positive experience for me. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

1.5

The application experience feels old and its very complicated to add value or change day to day routines Review collected by and hosted on G2.com.

Winnie I.Verified LinkedIn UserVice President

5.0

Overall: - Increased visibility on usage stats - Better understanding of which clients are high/medium/low risk of churning (good for our CS team) - Knowledge of which features of our SaaS platform are used most widely (drives more R & D and good info for our product teams) - Smoother annual renewal process (good for our sales teams) - Improved and consistent communication and setting up plays - Understanding our various segments and the activities we see among them

Andrew S.Verified LinkedIn UserCustomer Success Manager

5.0

Overall: It's been a positive experience. We have a lot of data and narrowing down what we want to track and where/when was key to getting this up and running better. Now that we've worked out a few of our own kinks ChurnZero is running very smoothly and allowing us to track the data we didn't have before. Putting us a step ahead of our clients instead of 2 steps behind.

Brendan N.Sr. Manager, Global Renewals

4.0

Overall: Our experience to date with the account and services teams at ChurnZero has been extremely positive. All high-energy folks who are ready and willing to help. With ChurnZero, we genuinely feel like we're able to understand the risk to our business and manage it in a consistent and scalable way.

Christina H.Verified LinkedIn UserPrincipal

3.0

Overall: Overall, I'm supposed to use this every day at work. I dislike it so much that I have to schedule time to use it weekly to do all my entries. I avoid it as much as possible.

Daniel F.Verified LinkedIn UserMajors Account Manager

5.0

"ChurnZero has changed the way I manage my clients, making it easier successfully do my job!"

Verified ReviewerVerified LinkedIn UserFounder, Owner

4.0

"Churnzero is one of the most fully featured customer success platforms available"