Vitally Alternatives & ReviewsUsed by 65% Professionals

Vitally Reviews

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4.6

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Vitally is an exceptional platform for streamlining customer success operations. Users benefit from its intuitive interface, which consolidates customer data effectively. The automation features, such as auto-scheduled conversations, greatly enhance efficiency. Vitally's real-time insights are a game-changer, providing valuable data to drive informed decisions. Users find it a valuable tool for improving customer relationships, reducing churn, and fostering growth. However, some may encounter a learning curve, and while it offers robust features, alternative platforms may also be worth exploring for specific business needs.

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Alternatives.Co has rated
Vitally4.6(378 Ratings)
Select Application
  • 4.6
  • 4.1
G2
4.6
Top Comments by G2
Positive Comments
  • Andrew M.Small-Business(50 or fewer emp.)
    Review
    4.5

    We've only been using Vitally a short time, but so far it has been great. It's really streamlined a lot of things we were doing before and allowed us more insight on things that are important to us and our customers. There are so many tools we can access and the Vitally team (particularly our CSM, Amelia) has been fantastic! Review collected by and hosted on G2.com.

  • Frank Kevy M.Project Manager
    Review
    4.5

    It's well integrated with our CRM and allows our Customer Success team to focus on Customer Success tasks. It's easy enough to use, it doesn't require a high level of technicality. Its set of features satisfies our needs so far. The Customer Support is very good, very quick to respond and friendly as well. Our Customer Success team uses it every day and we've not been reported any major bug so far. Review collected by and hosted on G2.com.

  • Jen W.Small-Business(50 or fewer emp.)
    Review
    5.0

    I love the tasks feature, and the fact that I can leave notes, and customize both the company page and dashboards. The help articles and setup videos are great, and my CSM has been so responsive (thanks Taylor!). Review collected by and hosted on G2.com.

Negative Comments
  • Prathima K.Data Analyst
    Review
    0.0

    Will Definitely not recommend them due to their lousy customer support. Review collected by and hosted on G2.com.

  • Pat H.Advisor
    Review
    1.5

    Difficult to navigate any of the data sets that you decide to integrate. The main dashboard is very overwhelming, and creating segments/audiences is not entirely easy...and when you do create them, accessing them can be difficult. Review collected by and hosted on G2.com.

  • Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)
    Review
    1.5

    Product is disjointed, new UI is VERY confusing, support (specifically Engineering) is sub-par. Instead of spending cycles chaning your logo colors, you should improve the product that is already released. We're very concerned about their ability to scale in the enterprise space. Review collected by and hosted on G2.com.

Capterra
4.1
Top Comments by Capterra
Comments
  • samuel B.head of sales and customer success
    Review
    4.0

    Our CSM has changed multiple times in the last year due to their growth but the service has always been great.

  • Daniela R.Customer Success Manager
    Review
    5.0

    No Comments

  • Ben N.CSM
    Review
    4.0

    No Comments

  • Bolortuya N.Business Operations Manager
    Review
    4.0

    No Comments

  • Gabriella V.Technical Account Manager
    Review
    3.0

    No Comments

  • Colby B.Solutions Engineer
    Review
    5.0

    No Comments

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