Churn Zero Alternatives & ReviewsUsed by 70% Professionals

Churn Zero Reviews

Free | Paid

4.5

/5

(Alternatives.Co rating)
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  • Large Enterprises
  • Small Businesses

Churn Zero is an indispensable tool in our customer success arsenal. Its ability to provide real-time insights into customer behavior, segment our user base, and gauge customer health has been a game-changer. Users find its customizable dashboards and in-app communication features particularly impressive, allowing for precise targeting and engagement. The platform's customer journey mapping has improved our understanding of user interactions. While Churn Zero excels in many aspects, users should ensure it aligns with their specific needs, as other alternatives also offer similar capabilities for customer success management.

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Alternatives.Co has rated
Churn Zero4.5(1604 Ratings)
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  • 4.7
  • 3.7
  • 4.8
G2
4.7
Top Comments by G2
Positive Comments
  • Greg W.Senior Customer Success Manager (Strategic Accounts)
    Review
    4.5

    The platform is very easy and intuitive to use. There are so many different fields which can be created and different levels of filtering for adhoc reporting, its essentially endless. Review collected by and hosted on G2.com.

  • Mike L.Mid-Market(51-1000 emp.)
    Review
    5.0

    I'm in ChurnZero every single day. I love the Command Center. It has all of my important tasks and to dos, my agenda for the day, and a breakout of custom segments that help me keep an eye on support ticket lead times, reviewing my upcoming client renewals, etc. I also love the new and improved Notes feature. A game changer that allowed me to finally move most of my client related tasks, notes and responsibilities into CZ. Plus, our CSM Hoawrd is the absolute best. :) Review collected by and hosted on G2.com.

  • Tanya v.Small-Business(50 or fewer emp.)
    Review
    4.0

    I love that my calendar and emails integrate with CZ and that I can have all of my partners information organized in one place. The days of manual speadsheets to keep notes and dates organized is NO MORE! I am starting to utilize the automation and look forward to having CZ take some of the repetative taks off my plate. Review collected by and hosted on G2.com.

Negative Comments
  • Verified User in Computer SoftwareMid-Market(51-1000 emp.)
    Review
    0.0

    The customer service was poor and unresponsive Review collected by and hosted on G2.com.

  • Matthew T.Client Success Partner
    Review
    1.0

    I haven't seen many downsides - However, I am still a bit newer to it so the segments are a bit confusing at first. Other than that, churnzero has ben an abhorrently positive experience for me. Review collected by and hosted on G2.com.

  • Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)
    Review
    1.5

    The application experience feels old and its very complicated to add value or change day to day routines Review collected by and hosted on G2.com.

Trustradius
3.7
Top Comments by Trustradius
Positive Comments
  • Javier LopezCustomer Success Manager
    Review
    10.0

    To understand the customer journey and when customers drop off. The software makes it very easy to get around the app and explore what factors can come Into play. ChurnZero helps us understand when a customer is not having any activity on their account and prepares us for saving that relationship.

  • Sanjusha KolliUpgrade Specialist
    Review
    10.0

    It is being used by the corporate department to help build out plays and journeys that automate our upgrade process. It allows us to be notified when we get assigned an account, and showcases the next steps in the process. We hope to set it up so that when one task is completed, it will trigger the next step.

  • Verified UserAccount Manager
    Review
    10.0

    ChurnZero makes it easy for our department to monitor product engagement, facilitate communication and keep all of my customer information synced across all internal systems. It is used by our Customer Success department and is being adopted more broadly by our Product Marketing department. The product has evolved quickly and in-line with our feedback to the team. I would highly recommend ChurnZero to any organization looking to scale their Success department.

Capterra
4.8
Top Comments by Capterra
Comments
  • Pauline S.CS Operations Senior Manager
    Review
    5.0

    CZ makes it much easier to segment clients and contacts, and to reach out to the right accounts and contacts. Plays and Journeys are sometimes a bit difficult to link (emails to be sent semi-automatically after a specific step of the journey has been completed for example) and Journeys are really something the CSMs struggle dealing with. Otherwise, the Support is always very reactive.

  • Elsie C.Director of Customer Care
    Review
    5.0

    It's been overwhelmingly positive. I absolutely love the Customer Success Managers that I've been lucky enough to work with - they have been wonderful! I'm at a place where I've been with CZ for nearly 3 years and I feel like I still have so much more to get out of it - it's the gift that keeps on giving. I think this might be the most dramatically positive review I've ever written!

  • Doug M.Manager, Corporate Customer Success
    Review
    5.0

    Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but ChurnZero definitely puts customers first, and we've enjoyed every minute of the partnership so far.

  • TJ H.Chief Operating Officer
    Review
    5.0

    No Comments

  • Doug M.Sr. Customer Enablement Manager
    Review
    4.0

    No Comments

  • Verified ReviewerData Analyst
    Review
    2.0

    No Comments

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