Churn Zero Reviews

Greg W.Senior Customer Success Manager (Strategic Accounts)

4.5

The platform is very easy and intuitive to use. There are so many different fields which can be created and different levels of filtering for adhoc reporting, its essentially endless. Review collected by and hosted on G2.com.

Mike L.Mid-Market(51-1000 emp.)

5.0

I'm in ChurnZero every single day. I love the Command Center. It has all of my important tasks and to dos, my agenda for the day, and a breakout of custom segments that help me keep an eye on support ticket lead times, reviewing my upcoming client renewals, etc. I also love the new and improved Notes feature. A game changer that allowed me to finally move most of my client related tasks, notes and responsibilities into CZ. Plus, our CSM Hoawrd is the absolute best. :) Review collected by and hosted on G2.com.

Tanya v.Small-Business(50 or fewer emp.)

4.0

I love that my calendar and emails integrate with CZ and that I can have all of my partners information organized in one place. The days of manual speadsheets to keep notes and dates organized is NO MORE! I am starting to utilize the automation and look forward to having CZ take some of the repetative taks off my plate. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareMid-Market(51-1000 emp.)

0.0

The customer service was poor and unresponsive Review collected by and hosted on G2.com.

Matthew T.Client Success Partner

1.0

I haven't seen many downsides - However, I am still a bit newer to it so the segments are a bit confusing at first. Other than that, churnzero has ben an abhorrently positive experience for me. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingMid-Market(51-1000 emp.)

1.5

The application experience feels old and its very complicated to add value or change day to day routines Review collected by and hosted on G2.com.

Heather FoehVP, Customer Experience

10.0

As the manager of the Customer Experience org I look to ChurnZero to help me see a holistic view of the health of my accounts. I slice this information by company size, renewal date, contract value, etc. Our Customer Success Managers use ChurnZero to help them prioritize their proactive account outreach and quickly spot any spikes (up or down) in usage. Our Customer Marketing team uses ChurnZero for communications (both automated and manual). And finally, our onboarding people use ChurnZero to track the "Journey" through onboarding for all of our customers and measure whether we're falling behind anywhere.

Preston LamCustomer Marketing Programs Specialist

10.0

Currently, ChurnZero is being used by our customer experience department as a tool to help manage our customers. It is also being used for customer communications via email.

Pete PietroCustomer Success Manager

10.0

When we initially implemented ChurnZero, the intent was to use it as a tool to help only our customer support department identify the factors leading to customer churn. Soon after implementation, however, we realized the immense value we gained by being able to monitor and react, in real-time, to the activities our customers were or were not performing within our system, which led to every department within our company utilizing its benefits. The primary solution ChurnZero provides is the reduction of customer churn and improved client loyalty. Its ease of use allows for both manual and automatic responses to individual clients or client segments based on KPIs that you set. Their integration between our user cloud-based system and our CRM NetSuite went flawlessly and enabled us to open up an entire new set of eyes directly into the minds of our clients. Instead of best guesses, we now are aware exactly what our customers do, from the time they subscribe to our services and throughout their customer journey. The end result for us: a customer churn reduction of 30%, meaning we recouped our initial investment 20X over in the 1st year.

Pauline S.CS Operations Senior Manager

5.0

Overall: CZ makes it much easier to segment clients and contacts, and to reach out to the right accounts and contacts. Plays and Journeys are sometimes a bit difficult to link (emails to be sent semi-automatically after a specific step of the journey has been completed for example) and Journeys are really something the CSMs struggle dealing with. Otherwise, the Support is always very reactive.

Doug M.Manager, Corporate Customer Success

5.0

Overall: Five out of five starts. The team has been amazing from the start, and we're excited to be a part of the CZ Community. No software is perfect, but ChurnZero definitely puts customers first, and we've enjoyed every minute of the partnership so far.

Verified ReviewerVerified LinkedIn UserOwner

4.0

"Churnzero is one of the most fully featured customer success platforms available"

Doug M.Verified LinkedIn UserSr. Customer Enablement Manager

4.0

"Game Changing CS Platform for Companies of All Sizes"

TJ H.Verified LinkedIn UserChief Operating Officer

5.0

"ChurnZero gives you the most bang for your buck!"

Verified ReviewerVerified LinkedIn UserData Analyst

2.0

"Ok Tool but Will Deceive to Close the Sale"