About Eleveo
Eleveo Features
- Predictive Behavioral Routing : Automatically direct customer interactions to the most suitable agents based on their behavior and preferences.
- Multi-Channel Contact Center : Allows businesses to manage interactions through various platforms, including phone, email, chat, and social media.
- Call Center Reporting : Provides valuable insights into performance metrics, agent efficiency, and customer interactions to drive data-driven decisions.
- Call Center Quality Monitoring : Enables supervisors to evaluate and assess agent interactions with customers, ensuring consistent service quality.
- Call Recording : Allows businesses to securely capture and store customer interactions for compliance purposes and continuous improvement.
- Drag and Drop Scheduling : This makes it easy for supervisors to assign and manage agent shifts efficiently.