Eleveo Alternatives & ReviewsUsed by 74% Professionals

Eleveo Reviews

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Eleveo is an advanced AI-powered call center optimization tool that simplifies contact center operations with its user-friendly and secure platform. Users can effortlessly deploy it on the cloud, on premises, or in a hybrid environment, ensuring flexibility and scalability. By streamlining complexity and minimizing interruptions, Eleveo empowers businesses to deliver exceptional customer service and efficiency. The live monitoring functionality allows supervisors to oversee real-time voice interactions, enhancing overall customer experiences. Its effective data management features safeguard sensitive information, ensuring compliance with regulations like GDPR and CCPA. Users can rely on Eleveo for seamless and secure call center optimization.

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Top Comments by Trustradius
Positive Comments
  • Kristin Butcher WesterHuman Resources Specialist

    The usefulness of this tool is one of the reasons to use it, we can work remotely without any inconvenience and this has generated a positive change in work from home due to the pandemic. ZOOM Quality Management Suite proves to be an ideal tool for efficient call management and overall direct user performance. It has features like call recording that allow the HR department to consolidate customer service and call support. With this tool, we are holding remote meetings without technical problems.

  • Alfred BrockCommunications Specialist

    I provided support services and testing for a large electric utility that was looking at the software. The business problem that the company was specifically interested in was its ability to record the interactions and to record customer satisfaction. This was very important to my client. They had some internal setup to do a little of it but there was no regular system for it and that left the company open to possible litigation. They had very little quality control over their agent's behavior and the only way they might get feedback was if a customer contacted them directly later.
    Recording Agent interactions. It is simple and easy to adopt and retrieving them is also convenient. The follow up with the customer experience is smooth and flawless. The ease of initial installation and the operations of it including adding and removing agents.

  • Hannah CalebQuality Engineer

    ZOOM Quality Management Suite is an excellent, easy and stable software that offers the most powerful and easy functionalities to set and get started easily. The data center management capability with the system is effective and its ability to manage multiple communication and the best reporting tools. The data analytics to generate via the solution accurate and its engaging tools are also powerful and interface setting on the first time was quite excellent.

Top Comments by Capterra
  • Thomas L.Systems Analyst-Ent

    Overall: I'm happy with our overall experience.