Evolve IP Unified CommunicationsUsed by 82% Professionals

Evolve IP Unified Communications Reviews

Paid

3.5

/5

(Alternatives.co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Evolve IP Unified Communications can help you to deliver multiple types of messages to a single location, including voice, video, and chat. This platform provides an easy-to-use interface that is designed for the modern workplace. It also integrates with various systems and devices so that your employees can access their work materials from any device or location.

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Evolve IP Unified Communications
3.1
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G2
4.0
Top Comments by G2
Positive Comments
  • Verified User in Investment ManagementSmall-Business(50 or fewer emp.)
    Review
    1.5

    Provides good call quality. The system supports a large number of hand-sets including desk-top phones and conference room phones. With the CloudConnect device, it allowed us to segment the voice traffic from our data traffic. The system does an OK job of transcribing messages into email. The integration into Outlook does not work. We want to be able to click on a phone number in an email and have it dial that number. This is prominently featured on their web-site, but it does not work. As we have tried to trouble-shoot the problem, there does not appear to be anyone on the EvolveIP side who is willing to dig in and truly own the problem. We get the same questions over-and-over, and cannot get someone to step up and work with us on-site to fix this once and for all. Be sure to understand exactly what you need and talk to their customers that they are getting it. We saw a demo of what we wanted, but no one can make our system work the way the demo works. We left behind our old PBX and deployed a new IP-based phone system. We wanted to be able to have the phones sit on the credenza behind the desk and interact with the phone via the PC/Mac. We wanted to be able to have the features of a modern phone system and not worry about the legacy PBX.

  • Tahlia G.Recruitment Consultant
    Review
    4.5

    I like that this software never disappoints when it comes to company communication, whereby it is easy to video and audio call The software makes not only communication easy but also offers leading tech virtual meeting features making online meetings a breeze The tool is seamless to use, customize and interact with So far, Unified Communications by Evolve IP has been great and not many issues. When you need an effective, affordbale and easy to use conferencing solution for your business, you should try Unified Communications by Evolve IP. Has worked for us and is probabl what you need. Having Unified Communications by Evolve IP has made company communications easy. In addition, we use this software for all our web conferencing needs, and I can report it is one of the best.

  • Verified User in Health, Wellness and FitnessSmall-Business(50 or fewer emp.)
    Review
    5.0

    I like the ability to easily communicate with my colleagues whether in the office or working remotely. It allows us to securely discuss ideas, client management, and development ideas. I dislike how often this product crashes. It is often unreliable as in some days I can use the program with ease, other days it refuses to open/load and I am unable to use for a week at a time. Trouble shoot the reason for program crashing, otherwise keep up the great work! The business problems that I am solving with UCaaS is fast, efficient communication amongst my colleagues. We can brainstorm and give each other feedback without getting up from our desks or disrupting another during our busy meeting schedules. The benefits allow us to work well both together and apart.

Negative Comments
  • Verified User in Investment ManagementSmall-Business(50 or fewer emp.)
    Review
    1.5

    Provides good call quality. The system supports a large number of hand-sets including desk-top phones and conference room phones. With the CloudConnect device, it allowed us to segment the voice traffic from our data traffic. The system does an OK job of transcribing messages into email. The integration into Outlook does not work. We want to be able to click on a phone number in an email and have it dial that number. This is prominently featured on their web-site, but it does not work. As we have tried to trouble-shoot the problem, there does not appear to be anyone on the EvolveIP side who is willing to dig in and truly own the problem. We get the same questions over-and-over, and cannot get someone to step up and work with us on-site to fix this once and for all. Be sure to understand exactly what you need and talk to their customers that they are getting it. We saw a demo of what we wanted, but no one can make our system work the way the demo works. We left behind our old PBX and deployed a new IP-based phone system. We wanted to be able to have the phones sit on the credenza behind the desk and interact with the phone via the PC/Mac. We wanted to be able to have the features of a modern phone system and not worry about the legacy PBX.

  • Tahlia G.Recruitment Consultant
    Review
    4.5

    I like that this software never disappoints when it comes to company communication, whereby it is easy to video and audio call The software makes not only communication easy but also offers leading tech virtual meeting features making online meetings a breeze The tool is seamless to use, customize and interact with So far, Unified Communications by Evolve IP has been great and not many issues. When you need an effective, affordbale and easy to use conferencing solution for your business, you should try Unified Communications by Evolve IP. Has worked for us and is probabl what you need. Having Unified Communications by Evolve IP has made company communications easy. In addition, we use this software for all our web conferencing needs, and I can report it is one of the best.

  • Verified User in Health, Wellness and FitnessSmall-Business(50 or fewer emp.)
    Review
    5.0

    I like the ability to easily communicate with my colleagues whether in the office or working remotely. It allows us to securely discuss ideas, client management, and development ideas. I dislike how often this product crashes. It is often unreliable as in some days I can use the program with ease, other days it refuses to open/load and I am unable to use for a week at a time. Trouble shoot the reason for program crashing, otherwise keep up the great work! The business problems that I am solving with UCaaS is fast, efficient communication amongst my colleagues. We can brainstorm and give each other feedback without getting up from our desks or disrupting another during our busy meeting schedules. The benefits allow us to work well both together and apart.

GetApp
4.0
Top Comments by GetApp
Positive Comments
  • Kenneth B.Hospital & Health Care
    Review
    5.0

    When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.

  • lane p.Internet
    Review
    5.0

    Overall, the experience has been great. The call center functionality is wonderful and there are a slew of features available for most environments. The support from Evolve IP is really industry best as every person I have had the pleasure of working with has been competent and extremely helpful.

  • Larry H.Automotive
    Review
    5.0

    EvolveIP has been very easy to work with. Changes to our agreements are very simple and support always follows up with open items.

Negative Comments
  • Kristi S.Veterinary
    Review
    1.0

    The overall Experience with Evolve was beyond poor. It is impossible to speak to anyone over the phone about issues and when you do they are not knowledgeable or able to help you fix your issues. They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time. The customer portal is a joke.

  • Max B.Logistics and Supply Chain
    Review
    3.0

    Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.

  • Andy T.Media Production
    Review
    3.0

    I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.

Trustradius
0.5
Top Comments by Trustradius
Positive Comments
  • Verified User
    Review
    0.5

    Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.
    I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
    For UC calls, it works fine for the most part. Making and taking calls using a physical Polycom phone works fine. It is pretty reliable as a service. We use an Edgewater device on our network to apply quality of service to the phone and prioritize that network traffic. Even the remote usage seems to work fine.
    There are so many ways they need to improve. I can't list them all. First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup. Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data. Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order. Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options. The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account. There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again. When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user. UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.

  • Christopher Goering, CPBIApplication Development Director
    Review
    4.5

    Evolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.
    From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network.
    EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent. The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality. The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
    I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.

  • Robert RossChief Technology Officer
    Review
    4.5

    Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
    For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.
    One pane of glass to manage multiple sites Zero upfront cost of ownership Flexibility in configuration
    Better reporting system more of a GUI for creating reports More device selections More included features in the more expensive monthly service offering

Negative Comments
  • Verified User
    Review
    0.5

    Evolve is worse than Dialpad, Vonage, RingCentral, Genesys, MS Teams, 8x8, and any other system I've dealt with. These mentioned all have better features, work well, are simple to use and admin, and some of them cost less.
    I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if: 1. Your company isn't growing and your users never leave the company. 2. You don't have to call support or make edits to the admin portal. 3. Don't need reporting. 4. Only use a physical phone to make/receive calls. 5. Do not plan to use a softphone or call center system. 6. Enjoy systems or people that frustrate you.
    For UC calls, it works fine for the most part. Making and taking calls using a physical Polycom phone works fine. It is pretty reliable as a service. We use an Edgewater device on our network to apply quality of service to the phone and prioritize that network traffic. Even the remote usage seems to work fine.
    There are so many ways they need to improve. I can't list them all. First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup. Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data. Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order. Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options. The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account. There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again. When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user. UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.

  • Christopher Goering, CPBIApplication Development Director
    Review
    4.5

    Evolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.
    From my experience, it seems to be well suited for more situations and environments. We even have work-from home users that have taken their handsets and plugged them in to their home routers and have reported a good experience while calling across a home network.
    EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent. The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality. The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.
    I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.

  • Robert RossChief Technology Officer
    Review
    4.5

    Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.
    For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.
    One pane of glass to manage multiple sites Zero upfront cost of ownership Flexibility in configuration
    Better reporting system more of a GUI for creating reports More device selections More included features in the more expensive monthly service offering

Capterra
4.0
Top Comments by Capterra
Comments
  • Josiah K.Benefits Outreach Specialist
    Review
    4.0

    Overall, I am very happy with Evolve IP Call Center. It allows for smooth, efficient call handling, and I think its strengths definitely outweigh it's weaknesses. There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience.
    For me as a call center operator, it is very easy to make transfers and handle multiple lines simultaneously. I appreciate how easy it is to make transfers, hold one line, the other, or both, and make callbacks. The virtual hold feature allows for better answer rates and higher customer satisfaction. Last, it is easy to relocate or minimize the tabs for the call center software, making it easy to navigate other web pages while handling calls.
    The design is not very intuitive; it takes a while of using the software to understand how to use it. It also lags sometimes, which *can* cause calls to bump from one agent to the next. I have heard that the supervisor view uses a lot of RAM, and therefore is prone to freezing up or not working as it should; however, I have not experienced this personally. The call center where I work does not use their recording feature (for rights and responsibilities) because it cannot (yet) be paused; I have heard that this is under development.

  • Max B.Business Consultant
    Review
    3.0

    Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.
    Our previous system was ugly designed and outdated. Most dialing software systems have new features which make it easier to provide customers with the right information.
    Our previus dialing system had not so many option for reporting and complex dialing. This software has al these option. Some of them work well. Besides that this system doesn't remove clients from the queue. Our previous system did unfortunately...
    It cost us a lot of time to implement this software. There are still things that aren't working well right now. Unfortunately, the company can't solve all the problems at once. One last thing: the user interface, for call agents and adminstrators aswell, looks outdated.

  • Andy T.Helpdesk & Systems Tech
    Review
    3.0

    I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.
    There wasn't a lot that we really liked about this platform. It mostly functioned as a phone system for the year that we had it, but it wasn't right for us.
    The support was not great. I think they did try to provide good support, it just usually fell short for us. The unified communications app was not very good and had some issues. The website was very bad for most of the time we used it. They did upgrade it toward the end of our time using them, but it still fell short of other platforms we tested or what we now use. We think ultimately the company and product didn't head in the direction we were lead to expect and deadlines were frequently overstated and missed.

  • Kenneth B.Call Center Manager
    Review
    5.0

    When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.
    We like how much easier it is to do everything on the computer instead of the phone. Thank you for providing a software solution that is easy to use and makes the process simple and trackable.
    The least favorite part about the software would have to be that the numbers reported to the agents in "real time" do not match the numbers that are pulled on the back end. Not a huge deal for us because we rely on the tracking on the back end which is correct.

  • Jeanetta M.Manager, Customer Service
    Review
    3.0

    Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur.
    Reporting Capabilities. Potential. Monitoring Wallboard
    Not very user Friendly. Quirky. Issues with things, like lingering "ghost" calls,that happen without full explanation.

  • Kristi S.Owner
    Review
    1.0

    The overall Experience with Evolve was beyond poor. It is impossible to speak to anyone over the phone about issues and when you do they are not knowledgeable or able to help you fix your issues. They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time. The customer portal is a joke.
    The Pro's were only the thing I already had in place before Evolve took over my existing phone company.
    The online portal is impossible to use and there is no help to set it up. No Customer Service or Support.