Evolve IP Unified Communications Reviews

Verified User in Oil & EnergyMid-Market(51-1000 emp.)

5.0

Evolve made for an easy move from on-prem to cloud voice, and has provided great service and support along the way. Review collected by and hosted on G2.com.

Mike S.Mid-Market(51-1000 emp.)

4.5

Ease to setup and get everthing working. Customer support is quick and reliable. Review collected by and hosted on G2.com.

Calvin C.Mid-Market(51-1000 emp.)

5.0

- Works well in hybrid working environment Review collected by and hosted on G2.com.

Alex K.Internet Sales Manager

1.0

Does not have more robust features available (at least at base level subscription) to include smart ques, call recordings and detailed cradle to grave reporting. Review collected by and hosted on G2.com.

Verified User in Investment ManagementSmall-Business(50 or fewer emp.)

1.5

The integration into Outlook does not work. We want to be able to click on a phone number in an email and have it dial that number. This is prominently featured on their web-site, but it does not work. As we have tried to trouble-shoot the problem, there does not appear to be anyone on the EvolveIP side who is willing to dig in and truly own the problem. We get the same questions over-and-over, and cannot get someone to step up and work with us on-site to fix this once and for all. Review collected by and hosted on G2.com.

Verified User in InsuranceMid-Market(51-1000 emp.)

1.5

Outdated phone system, outdated softphone system, call recording retention was not great. Most of the call recordings were hard to retrieve, we had to retrieve them from their archived ftp site. The reporting was difficult to use and not great to easily share with external clients. Dashboard was not easy to follow and was not a helpful tool for us. The whole system was just very outdated. Review collected by and hosted on G2.com.

Kenneth B.Hospital & Health Care

5.0

When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.

lane p.Internet

5.0

Overall, the experience has been great. The call center functionality is wonderful and there are a slew of features available for most environments. The support from Evolve IP is really industry best as every person I have had the pleasure of working with has been competent and extremely helpful.

Larry H.Automotive

5.0

EvolveIP has been very easy to work with. Changes to our agreements are very simple and support always follows up with open items.

Kristi S.Veterinary

1.0

The overall Experience with Evolve was beyond poor. It is impossible to speak to anyone over the phone about issues and when you do they are not knowledgeable or able to help you fix your issues. They make promises to "escalate" your tickets but then sweep them under the rug and never call you back. So you have to start all over again the next day wasting hours of busy business owners time. The customer portal is a joke.

Max B.Logistics and Supply Chain

3.0

Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.

Andy T.Media Production

3.0

I'm sure it would work great for some users and companies, but it didn't entirely meet our needs or expectations. Ultimately, both sides agreed it was best to move on.

Christopher Goering, CPBIApplication Development Director

4.5

Evolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.
EvolveIP has excellent customer service. Their support personnel are very knowledgeable and response time is excellent. The quality of the service that EvolveIP provides has been a big plus for us. Uptime has been at a very high level over the years that we've been with them and we have never had any issues with call quality. The Phone System product is just a part of the stable of products that EvolveIP offers and they seem to be constantly finding new ways to innovate within the communications space in terms of offerings for UC, integration with our CRM platform, etc.

Robert RossChief Technology Officer

4.5

Within our residential property management business we find ourselves needing solutions that provide low cost of entry points and can be centrally managed. Evolve IP (EIP) fit the need. We vetted 5 other providers before selecting EIP and have never once looked back. They are partners in every sense of the word. Working with us as our business needs change has been the biggest benefit to working with them. When we have issues we are able to get management quickly involved in the process to get them resolved quickly. The project management teams are second to none. Their industry expertise and level of professionalism made each of our projects run like a finely tuned machine.
One pane of glass to manage multiple sites Zero upfront cost of ownership Flexibility in configuration

Alex FuchsIT Director

3.5

We utilize Evolve-IP VOIP services at our urgent care clinics in combination with their edge appliance the Cloud Connect. It solves the issue of VOIP QOS with poor ISP connections.
Unified Communications Centralized management of a distributed phone system Training

Verified User

0.5

Our entire company uses this as our phone system as well as call center. Internally, we utilize the UC-One softphone application on Windows laptops and cell phones. It doesn't really address any "problems", but certainly causes a lot. We needed a new phone system a few years back and this was what was chosen.
There are so many ways they need to improve. I can't list them all. First off, their tech support is the worst I've ever seen. They generally break something on at least half the tickets we submit. New accounts always have some kind of issue and it is amazing when one works 100%. Response times were terrible too. It could take 2-8 days just to get a new account setup. Reporting is inaccurate. Even trying to get it configured with their support team was a hassle and didn't work and wasn't even our data. Billing had mistakes often and there could be 3 SKUs for the same item. Same item number, description has the same words in a different order. Admin features are lacking. We can't even change the physical phone on an account. We can't create new accounts. Very limited options. The admin portal info is inaccurate. Some accounts show no phone associated even though they have one that is working on their account. There are times that randomly something stops working and not even the tier 1 support can fix it - a checkbox could "uncheck" itself magically and neither we nor the tier 1 tech can check the box again. When we ask to have licenses removed, they don't remove all the licenses. Then, when we re-use that DID (which is what the account is tied to) for a new user, the license applies to them - for instance, call recording. And we didn't ask for call recording on that new user. UC-One crashes all the time. It frustrates our users and has a few commonly seen issues.

Alex FuchsIT Director

3.5

We utilize Evolve-IP VOIP services at our urgent care clinics in combination with their edge appliance the Cloud Connect. It solves the issue of VOIP QOS with poor ISP connections.
User UI

Christopher Goering, CPBIApplication Development Director

4.5

Evolve IP's phone systems are being used across our entire organization, which encompasses 30 full-time employees as well as a phone room with an additional 25 seats. Physical handsets have been deployed to all full-time users and the phone room employees work off of soft phone clients. The biggest problem that this solution solves for us is the continuity it provides in the case of inclement weather, power outages, etc. I also enjoy the benefits of not having to maintain and support on-premise PBX equipment.
I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.

Jeanetta M.Manager, Customer Service

3.0

Customer Service will assist but often after escalation to a Tech or ore knowledgeable rep. Functionality is acceptable for the most part. I believe the system has potential to do exactly what we need it to but I would like to be able to make the adjustments personally rather than opening a ticket. If a ticket is resolved, for something I have the capability of doing, I'd like to be taught how to do it, so I am aware how to manage the problem, should it recur.

Kenneth B.Director of Finance

5.0

When we first switched to the call center software, the agents were apprehensive to learn something new. They thought it would be too difficult, slow them down, and be a burden. 1 month into it and they were all saying they don't know how they lived without it, and that it is so much easier than the old way.

lane P.Service Desk Manager

5.0

Overall, the experience has been great. The call center functionality is wonderful and there are a slew of features available for most environments. The support from Evolve IP is really industry best as every person I have had the pleasure of working with has been competent and extremely helpful.

Josiah K.Data Engineer

4.0

Overall, I am very happy with Evolve IP Call Center. It allows for smooth, efficient call handling, and I think its strengths definitely outweigh it's weaknesses. There are few to no dropped calls, and when paired with a skilled operator, it provides a great customer service experience.

Max B.Business Consultant

3.0

Overall, we had hoped for a better product. Everything works, but not the way we want it to work. We expected a high quality dialing system. Instead we've received a software package that is more than ready for an update.

Tanveer S.Director of Operations

5.0

One of the best Phone systems you can get for the money.