Voximplant Alternatives & ReviewsUsed by 89% Professionals

Voximplant Reviews

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3.5

/5

(Alternatives.Co rating)
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Voximplant is an innovative technology that offers real-time communication tools with complete control over messaging, voice, and video. This makes it ideal for businesses that need to keep their customers connected and informed while they're on the go. This platform allows you to hold live meetings or conference calls, as well as exchange texts, photos, and videos among team members.

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Positive Comments
  • Chad H.Editor
    Review
    4.5

    Severless - their VoxEngine lets you run simple to complex application logic all on their servers so you dont need to setup your own JavaScript - their engine is based on JavaScript instead of XML, make it much easier to code and debug, especially more complex scenarios IDE - their web IDE includes auto-completion and debugging tools, so you can go pretty far without needing their docs Dialogflow Connector - they are the only CPaaS vendor on the market with both a full set of Dialogflow APIs. Connecting to an existing Dialogflow bot only takes a couple minutes. Support - they have always been quick to get back to me, even in off-hours As good as their cloud IDE is, for more complex projects I miss using my usual IDE. I wish they had an easier way to mix locally run/developer code with what you can do in their cloud IDE like what AWS and GCP have for their lambda/cloud functions. Python support in their cloud environment might also help for some projects. It is great if you like JavaScript and dont want to dig through XML guides on how to do something. Their platform has many layers. This is great for complex projects or building multi-tenant apps, but much of this isnt needed if you are starting with something simple. Start with their quickstarts and add complexity from there as you need it. I have not used their Voximplant Kit product extensively, but that is another simpler way to get started. They provide free test numbers you can use by entering a PIN code after dialing, but for what usually comes to less than a couple of cents a call, I find it easier to just buy an extra number for development and testing purposes. I have used them as part of a mobile app-based click-to-call solution and to build conversational IVRs. Their mobile SDK saved my team several weeks of development time and probably a lot more in subsequent maintenance. I have been able to make some compelling conversational IVRs by combining their CPaaS platform with Dialogflow. There are a lot of features that Dialogflows own Phone Gateway does provide that you just cant enable easily with other platforms. It's nice to be able to replicate systems that cost hundreds of thousands of upfront costs plus ongoing feeds for only pennies per minute.

  • Ivan S.Head of digital department
    Review
    5.0

    There are many great capabilities with Voximplant, but I would place emphasis on the infrastructure in different countries. Since we have clients both in Europe and in Russia, it is really important for us to use a solution that can provide connections of excellent quality in real time. Several years ago, we faced the problem of flexibility in configuring the native ACD module for organizing the priority and sequence of calls to CC operators. As a result, I had to independently describe the logic of distribution of incoming calls in my scenarios. You can build a complete Cloud Contact Centre on the Platform in a couple of weeks. You may also use a pre-built solution with ready-to-use services to process both inbound and outbound calls and connect customers to the operators by request, in case you want to automate your communications partly. We work closely with many large companies helping them to organize the fulfillment process to open an online shop. That is why we communicate with different customers and it is important for us to understand who is calling, what business they have and what kind of request we are to process. Running a contact center with a CRM system helps manage this process effectively. Moreover, it was important for us to quickly scale the operator seats quantity in the contact centre and establish communication with new customers when we start working with new online shops.

  • Timur V.Consultant
    Review
    5.0

    Voximplant has great functionality and flexibility as a communication platform. Excellent documentation and devtools are always up to date. They offer 24/7 technical support and always answers questions quickly. Sometimes there are so many ways to implement the required functionality that we are faced with a choice of exactly how to do it. On the other hand, technical support always suggests which tool is best to choose to implement the required service. Very reliable platform with exceptional support from the team and constant updates. Jivo an omni-channel business messenger. Our live chat widget is embedded in our customers websites so they can communicate with their customers. More than 270,000 sites around the world trust JivoSite to communicate with their customers. We have many competitors: instant messengers, direct calls to companies, emails, etc so we always need to provide differentiating features. We chose Voximplant so that we could offer a new web calling feature that enables our users to speak with their customers on the phone while exchanging messages and documents at the same time. This feature has been very well received by our customers. In addition, the callbacks feature we implemented with Voximplant helps close deals when only chat isn't enough. Our customers combine these two communication channels to increase conversions at all stages of the sales funnel.

Negative Comments
  • Chad H.Editor
    Review
    4.5

    Severless - their VoxEngine lets you run simple to complex application logic all on their servers so you dont need to setup your own JavaScript - their engine is based on JavaScript instead of XML, make it much easier to code and debug, especially more complex scenarios IDE - their web IDE includes auto-completion and debugging tools, so you can go pretty far without needing their docs Dialogflow Connector - they are the only CPaaS vendor on the market with both a full set of Dialogflow APIs. Connecting to an existing Dialogflow bot only takes a couple minutes. Support - they have always been quick to get back to me, even in off-hours As good as their cloud IDE is, for more complex projects I miss using my usual IDE. I wish they had an easier way to mix locally run/developer code with what you can do in their cloud IDE like what AWS and GCP have for their lambda/cloud functions. Python support in their cloud environment might also help for some projects. It is great if you like JavaScript and dont want to dig through XML guides on how to do something. Their platform has many layers. This is great for complex projects or building multi-tenant apps, but much of this isnt needed if you are starting with something simple. Start with their quickstarts and add complexity from there as you need it. I have not used their Voximplant Kit product extensively, but that is another simpler way to get started. They provide free test numbers you can use by entering a PIN code after dialing, but for what usually comes to less than a couple of cents a call, I find it easier to just buy an extra number for development and testing purposes. I have used them as part of a mobile app-based click-to-call solution and to build conversational IVRs. Their mobile SDK saved my team several weeks of development time and probably a lot more in subsequent maintenance. I have been able to make some compelling conversational IVRs by combining their CPaaS platform with Dialogflow. There are a lot of features that Dialogflows own Phone Gateway does provide that you just cant enable easily with other platforms. It's nice to be able to replicate systems that cost hundreds of thousands of upfront costs plus ongoing feeds for only pennies per minute.

  • Ivan S.Head of digital department
    Review
    5.0

    There are many great capabilities with Voximplant, but I would place emphasis on the infrastructure in different countries. Since we have clients both in Europe and in Russia, it is really important for us to use a solution that can provide connections of excellent quality in real time. Several years ago, we faced the problem of flexibility in configuring the native ACD module for organizing the priority and sequence of calls to CC operators. As a result, I had to independently describe the logic of distribution of incoming calls in my scenarios. You can build a complete Cloud Contact Centre on the Platform in a couple of weeks. You may also use a pre-built solution with ready-to-use services to process both inbound and outbound calls and connect customers to the operators by request, in case you want to automate your communications partly. We work closely with many large companies helping them to organize the fulfillment process to open an online shop. That is why we communicate with different customers and it is important for us to understand who is calling, what business they have and what kind of request we are to process. Running a contact center with a CRM system helps manage this process effectively. Moreover, it was important for us to quickly scale the operator seats quantity in the contact centre and establish communication with new customers when we start working with new online shops.

  • Timur V.Consultant
    Review
    5.0

    Voximplant has great functionality and flexibility as a communication platform. Excellent documentation and devtools are always up to date. They offer 24/7 technical support and always answers questions quickly. Sometimes there are so many ways to implement the required functionality that we are faced with a choice of exactly how to do it. On the other hand, technical support always suggests which tool is best to choose to implement the required service. Very reliable platform with exceptional support from the team and constant updates. Jivo an omni-channel business messenger. Our live chat widget is embedded in our customers websites so they can communicate with their customers. More than 270,000 sites around the world trust JivoSite to communicate with their customers. We have many competitors: instant messengers, direct calls to companies, emails, etc so we always need to provide differentiating features. We chose Voximplant so that we could offer a new web calling feature that enables our users to speak with their customers on the phone while exchanging messages and documents at the same time. This feature has been very well received by our customers. In addition, the callbacks feature we implemented with Voximplant helps close deals when only chat isn't enough. Our customers combine these two communication channels to increase conversions at all stages of the sales funnel.