FreshBooks Reviews

Verified User in AccountingSmall-Business(50 or fewer emp.)

0.5

I prefer the old version. FreshBooks was "upgraded" in November 2020, with not any improvements that I found useful. Review collected by and hosted on G2.com.

Mr. C.Teacher

3.5

Freshbooks has a wide variety of tools within its suite of office software. The ability to invoice, view and correlate clients all in the same software makes using it very easy and seamless. They also have VERY responsive customer support, which makes solving any issue very quick and easy. Review collected by and hosted on G2.com.

Ed G.Small-Business(50 or fewer emp.)

4.0

Freshbooks may not be a good fit for everyone, hence my unwillingness to give it a 10. If you are looking for something to get the job done, can scale with your business, and is affordable, Freshbooks is worth a look. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

Marketing is great, outbound communication looks busy, but the product has no improved or fixed really basic flaws for years. Review collected by and hosted on G2.com.

Verified User in Legal ServicesSmall-Business(50 or fewer emp.)

0.0

This program is VERY GLITCHY. The biggest problem is when you tell them that it's glitchy, they tell you that it's not and that they don't plan to fix it. The easiest example is when you try to send an invoice, there is no "account balance" on the invoice. So if one client has two invoices outstanding, they can never know how much they owe. Clients are always confused, and you have to manually send emails to tell them what their account balances are. By that point, they haven't paid anyway, since people don't like to do a bunch of work to figure out how much they owe you. This definitely DOES NOT automate your billing experience, as they claim it does, and instead, it requires significant manual calculations by hand to make sure account balances are correct. Another example is using the account statement feature. When you create an account statement for a client, using the default timeframe will yield a report with an account balance at the bottom, only that is not the real account balance. It is just a net of the most recent payments and invoices, but it DOES NOT add up to the account balance. As a result, my clients are always confused about what to pay, unless I manually go in, add up what they owe, and send them a custom written out note to explain what they should pay. I have contacted Freshbooks 26 times to discuss these issues, and they cant even tell me if it will ever be fixed. Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

A lot: clunky interface, few reporting options, and if you want the system to send you an email when a payment is received, look elsewhere... FreshBooks doesn't! Review collected by and hosted on G2.com.

olusegun E.Accounting

5.0

FreshBooks offers a user-friendly interface, simplified invoicing with online payment support, effortless expense tracking, and time tracking. It provides comprehensive reporting, client management, and a mobile app for on-the-go access. Multi-currency support suits international businesses, and responsive customer support is available. Integration options with various tools enhance versatility.

Al A.Logistics and Supply Chain

5.0

Integrating FreshBooks into our non digital accounting system was much easier than we expected.With its intuitive no-jargon UI and UX, the learning curve was minimal and it took no time to get used to.

Hassan K.Events Services

5.0

Freshbook keeps tracking sent invoices to customer and keeps send automatic reminder to customer with overdue.

evans mutindasecurity in networks engineer

10.0

Our company is currently using Freshbooks to manage its finances in an easy and secure manner. This software is currently being used in the Finance department. Its adoption has made the process of sending professional invoices, organizing expenses and tracking billable time easier than before.
Offers several features such as online payment gateway and cloud-based invoicing. It has robust reporting functionalities that enable users to make informed decisions. Allows users to transfer their timesheet data to invoice and receive payments quickly.

Bart CaylorPresident & Founder

10.0

I have been very pleased with FreshBooks. It is a simple and robust solution. I admit I don't use all of the features, but I have it integrated through Zapier to my proposal software (Proposify) so that I can generate quick invoices upon approval. I also like that it keeps notifications going when bills are late.
Notification of late bills. Quick invoicing. Easy to use.

David KauferAgency Founder | Chief Dynamic Officer | Marketing Strategist

10.0

We use FreshBooks in our marketing agency to invoice clients and to track accounts receivable. We've also used it a bit for some small project bids.
VERY easy to set up and manage. Provides great info in an easy-to-read and navigate manner. Multiple credit card processing options (as well as other payment options). Customer support is outstanding.

Verified ReviewerVerified LinkedIn UserOperations manager

4.0

Overall: Overall, FreshBooks offers a seamless and efficient accounting experience tailored for small businesses and freelancers. Its intuitive design and automation capabilities streamline financial tasks, improving productivity and accuracy. Despite some cost considerations, the value it provides in terms of time-saving and ease of use makes it a highly recommended tool for managing business finances.

Stephen S.CEO

5.0

Overall: My overall experience with fresh books is excellent I've never had any issue with the system it works perfectly fine customer service responds right away if you do have any issues I remember I missed a payment and they gave me a call to remind me and even gave me enough time to pay it without canceling my account or not allow me access.

Josh G.Verified LinkedIn UserOwner

5.0

Overall: When I think about using Quickbooks or Excel I start to have a panic attack. When I think about using Freshbooks I get a refreshing feeling of a calm, relaxing wind.

Michael S.Web Design and Founder

5.0

Overall: Overall, I love using Freshbooks for time tracking and billing clients. It is easy to use and makes my agency look very professional.

Verified ReviewerVerified LinkedIn UserService representative

5.0

Overall: This is a great application and software as well. I dont have any bad comments about it. It is so nice and it is worth the price.

Reah Lyn A.Production Worker

3.0

Overall: My overall experience with Freshbooks was amazing and great.

BadTim

4.0

I've been a dedicated Freshbooks user for about 20 months now and I've got to say that I'm very impressed with how easy it is to use. With my consulting business I have (literally) hundreds of customers so I'm unhappy that I had to be placed on the top billing tier right away and would hope that Freshbooks sees fit to revamp their pricing strategy someday (for instance bill customers by the number of invoices that they write in a month rather than the total number of customers that they have...

Guest

1.0

I used the trial and it took about 5 seconds to notice woke politics supercedes all aspects of this company. the interface is buggy and customer service is apparently so overwhelmed that it's impossible to reach anyone. there's more emphasis on what they call "DIB" (diversity, inclusion, belonging) than business accounting. an absolute joke.