Used by 85% ProfessionalsHubspot Service Hub Overview
/5
- Linux
- Windows
- Large Enterprises
- Small Businesses
HubSpot Service Hub is a cloud-based customer service tool that enhances customer relationships and boosts team efficiency. It unifies customer service data and channels within a single CRM platform, simplifying support, retention, and growth strategies. This platform facilitates seamless connectivity to the front office, enabling businesses to deliver exceptional customer experiences while efficiently managing interactions to nurture and expand their customer base.
About Hubspot Service Hub
Hubspot Service Hub Features
- Inbound Calling : Seamlessly receives customer calls within HubSpot, consolidating information for speedy issue resolution with a personal touch.
- Conversational Intelligence : Allows users to automatically gather call details to understand team performance.
- Playbooks : Creates a resource hub for your service team, offering recommended content in real-time for enhanced support interactions.
- Conversations APIs : Enables users to extract conversations data for centralization, manage routing efficiently across communication channels.
- Team Management : Lets users monitor and manage agent permissions, status, and availability for streamlined operations.
- SLAs (Service Level Agreements) : Allows users to set working hours, automate processes, and track attainment to foster customer trust and satisfaction.
Hubspot Service Hub Ratings and Reviews
- Verified User in Real EstateEnterprise(> 1000 emp.)
Our teams have also benefitted from the creation of workflows by automating categories on tickets and automating certain tickets to be closed. I believe our teams have greatly benefitted from us using Hubspot by improving communication within teams and improving customer relationships by being able to put a more personal touch in reachouts with the information that we have in one place. Review collected by and hosted on G2.com.
- Verified User in Computer & Network SecurityMid-Market(51-1000 emp.)
After using Service Hub for a year, we encountered several bugs and missing features. We had a disastrous launch of their Knowledge Base, ultimately having to take it down and use another solution. We encountered a bug with the NPS Survey one quarter when the clone feature failed after an update. Unfortunately, the ticketing system lacks some fundamental features like the ability to customize categories. When comparing the Service Hub solution to the rest of Hubspot and other service desk solutions, it is apparent this is a new offering for them and one that needs a lot more development work. Review collected by and hosted on G2.com.
