About Hubspot Service Hub
Hubspot Service Hub Features
- Inbound Calling : Seamlessly receives customer calls within HubSpot, consolidating information for speedy issue resolution with a personal touch.
- Conversational Intelligence : Allows users to automatically gather call details to understand team performance.
- Playbooks : Creates a resource hub for your service team, offering recommended content in real-time for enhanced support interactions.
- Conversations APIs : Enables users to extract conversations data for centralization, manage routing efficiently across communication channels.
- Team Management : Lets users monitor and manage agent permissions, status, and availability for streamlined operations.
- SLAs (Service Level Agreements) : Allows users to set working hours, automate processes, and track attainment to foster customer trust and satisfaction.
Hubspot Service Hub Ratings and Reviews
Top Reviews
- Marc L.Small-Business(50 or fewer emp.)
Makes it very easy for me to stay organized with my daily tasks. Very simple to navigate and the search feature makes everything quickly accessible. It has made it very easy for our support and sales teams to keep eachother up to date on both existing client accounts and new deals in the pipeline. Review collected by and hosted on G2.com.
- Verified User in Health, Wellness and FitnessEnterprise(> 1000 emp.)
The system can run slow, its is very difficult to find old tickets. We use it as an email system and it is very inefficient for this Review collected by and hosted on G2.com.