About Hubspot Service Hub
Hubspot Service Hub Features
- Inbound Calling : Seamlessly receives customer calls within HubSpot, consolidating information for speedy issue resolution with a personal touch.
- Conversational Intelligence : Allows users to automatically gather call details to understand team performance.
- Playbooks : Creates a resource hub for your service team, offering recommended content in real-time for enhanced support interactions.
- Conversations APIs : Enables users to extract conversations data for centralization, manage routing efficiently across communication channels.
- Team Management : Lets users monitor and manage agent permissions, status, and availability for streamlined operations.
- SLAs (Service Level Agreements) : Allows users to set working hours, automate processes, and track attainment to foster customer trust and satisfaction.
Hubspot Service Hub Ratings and Reviews
- Frederick S.Customer success manager
HubSpot Service Hub has a lot to offer! One of its standout features is its ability to streamline customer support. The ticketing system is pretty neatit helps keep track of customer issues, prioritize tasks, and ensure nothing falls through the cracks. Plus, the knowledge base tools are fantastic for creating and sharing resources that empower customers to find solutions independently. The integration with other HubSpot tools also makes it a comprehensive solution for managing customer relationships. Review collected by and hosted on G2.com.
- Niels v.Manager klantenservice
The biggest downside (at least for my coworkers) is the lacking of Dutch support. Causing it to be all shoved to one person (me). If we would have no one speaking English it could have resulted in an issue. Review collected by and hosted on G2.com.