Hubspot Service Hub Alternatives & ReviewsUsed by 85% Professionals

Hubspot Service Hub Overview

Free | Paid

4.4

/5

(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

HubSpot Service Hub is a cloud-based customer service tool that enhances customer relationships and boosts team efficiency. It unifies customer service data and channels within a single CRM platform, simplifying support, retention, and growth strategies. This platform facilitates seamless connectivity to the front office, enabling businesses to deliver exceptional customer experiences while efficiently managing interactions to nurture and expand their customer base.

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Starts at

$20/Month

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About Hubspot Service Hub

Hubspot Service Hub Features

  • Hubspot Service Hub FeaturesInbound Calling : Seamlessly receives customer calls within HubSpot, consolidating information for speedy issue resolution with a personal touch.
  • Hubspot Service Hub FeaturesConversational Intelligence : Allows users to automatically gather call details to understand team performance.
  • Hubspot Service Hub FeaturesPlaybooks : Creates a resource hub for your service team, offering recommended content in real-time for enhanced support interactions.
  • Hubspot Service Hub FeaturesConversations APIs : Enables users to extract conversations data for centralization, manage routing efficiently across communication channels.
  • Hubspot Service Hub FeaturesTeam Management : Lets users monitor and manage agent permissions, status, and availability for streamlined operations.
  • Hubspot Service Hub FeaturesSLAs (Service Level Agreements) : Allows users to set working hours, automate processes, and track attainment to foster customer trust and satisfaction.

Hubspot Service Hub Competitors

Hubspot Service Hub Ratings and ReviewsHubspot Service Hub Ratings and Reviews

Alternatives.Co has rated
Hubspot Service Hub as 4.4

4.4

/5

  • G2
    4.4
  • Trustradius
    4.1
  • Capterra
    4.4
Top Reviews
  • Frederick S.Customer success manager

    4.0

    /5

    HubSpot Service Hub has a lot to offer! One of its standout features is its ability to streamline customer support. The ticketing system is pretty neatit helps keep track of customer issues, prioritize tasks, and ensure nothing falls through the cracks. Plus, the knowledge base tools are fantastic for creating and sharing resources that empower customers to find solutions independently. The integration with other HubSpot tools also makes it a comprehensive solution for managing customer relationships. Review collected by and hosted on G2.com.

  • Niels v.Manager klantenservice

    0.0

    /5

    The biggest downside (at least for my coworkers) is the lacking of Dutch support. Causing it to be all shoved to one person (me). If we would have no one speaking English it could have resulted in an issue. Review collected by and hosted on G2.com.

Hubspot Service Hub PricingHubspot Service Hub Pricing

Free Tools
StartingUSD 0/moBilled Monthly
Starter
StartingUSD 20/moBilled Monthly
Professional
StartingUSD 890/moBilled Monthly