Used by 85% ProfessionalsHubspot Service Hub Overview
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- Linux
- Windows
- Large Enterprises
- Small Businesses
HubSpot Service Hub is a cloud-based customer service tool that enhances customer relationships and boosts team efficiency. It unifies customer service data and channels within a single CRM platform, simplifying support, retention, and growth strategies. This platform facilitates seamless connectivity to the front office, enabling businesses to deliver exceptional customer experiences while efficiently managing interactions to nurture and expand their customer base.
About Hubspot Service Hub
Hubspot Service Hub Features
- Inbound Calling : Seamlessly receives customer calls within HubSpot, consolidating information for speedy issue resolution with a personal touch.
- Conversational Intelligence : Allows users to automatically gather call details to understand team performance.
- Playbooks : Creates a resource hub for your service team, offering recommended content in real-time for enhanced support interactions.
- Conversations APIs : Enables users to extract conversations data for centralization, manage routing efficiently across communication channels.
- Team Management : Lets users monitor and manage agent permissions, status, and availability for streamlined operations.
- SLAs (Service Level Agreements) : Allows users to set working hours, automate processes, and track attainment to foster customer trust and satisfaction.
Hubspot Service Hub Ratings and Reviews
- Kunnath RahulElectrical Engineer
Actually I am also a user of HubSpot Service Hub. I also recommended our organization to use HubSpot for social media marketing and for other services. The IT department and marketing department are using this software from long period of time. Also thinking about using HubSpot in sales department to help marketing areas.
Simplicity of usage More efficient Easy to maintain and easy to install the software Good helping guides to get started. - Verified User in Architecture & PlanningSmall-Business(50 or fewer emp.)
see if a customer is waiting for an answer,update . We also had an infinite loop in ticket creation when a customer added their ticketing triggered email address to a hubspot email chain. It had something to due with the ID tags getting stripped off, but the result was 100's of new tickets created for us and the customer as 2 automations wewre repsonding to each other. Our local hubspot team reached out to hubspot support and got back the answer " there is nothing we can do regarding this issue". Our IT team had to block the customers ticket triggering email address. Review collected by and hosted on G2.com.
