Medallia Alternatives

• Linux
• Windows
• Large Enterprises
• Small Businesses

Five9 is a powerful cloud-based Contact Center Software (CCaaS) solution, transforming call center operations and customer engagement. It empowers agents to interact seamlessly with customers across preferred channels, while granting managers valuable insights into contact center performance. With intelligent omni channel routing, businesses can efficiently manage interactions across various channels. Additionally, Five9 provides robust reporting and analytics capabilities, enabling data-driven decision-making for improved efficiency and better customer experiences. This comprehensive tool brings agility and effectiveness to contact center management and customer engagement.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Eleveo is an advanced AI-powered contact center optimization tool designed to streamline operations, simplify complexity, and reduce service interruptions. With its versatile, user-friendly, and secure software, businesses can efficiently record and manage various contact center interactions, such as service requests, outbound sales, and financial or healthcare transactions. Eleveo caters to privacy and regulatory requirements, providing solutions for secure data handling and compliance. Additionally, the tool captures valuable customer experience insights, empowering businesses to enhance service quality and deliver exceptional customer interactions. With its scalable capabilities, Eleveo proves to be an indispensable asset for contact centers seeking to optimize performance and ensure regulatory compliance.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Avaya is a cloud-based platform offering Communications as a Service (CaaS), Contact Center as a Service (CCaaS), and a customer experience solution. Operating in the cloud, Avaya provides businesses with seamless communication services and advanced contact center capabilities. Its customer experience platform enhances interactions across various touchpoints, creating exceptional experiences for customers. With the power of cloud technology, Avaya enables businesses to streamline their communication processes, connect with customers effortlessly, and foster stronger relationships. This innovative solution revolutionizes how enterprises approach communication, offering a versatile and integrated platform to optimize customer interactions and elevate overall service quality.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Hyro AI is an innovative conversational AI platform using advanced models to automate tasks, optimize decisions, and improve customer support. It enhances efficiency, resource allocation, and customer experience through seamless automation and multi-channel support. With smart routing and GPT-powered site search, businesses handle inquiries and provide accurate information effectively. It streamlines operations, boosts productivity, and drives growth.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Wolfram|Alpha is a cutting-edge online math-solving tool that leverages advanced AI and NLU, providing precise solutions for complex equations. With its multilingual support, users worldwide can easily access its effortless equation-solving capabilities. Plus, the tool's user-friendly interface, cloud-based functionality, API access, and dynamic Wolfram widgets make it a versatile and convenient resource for various applications and domains.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Sprinklr is a comprehensive unified customer experience management platform that combines research, social, marketing, and customer service functions into one integrated solution. With Sprinklr, businesses can gain a unified view of their customers, ensuring consistent brand messaging across all touchpoints. The platform offers a range of products including Sprinklr Insight, Sprinklr Service, Sprinklr Marketing, and Sprinklr Social. Additionally, Sprinklr provides a sandbox test environment that mimics the live production environment, allowing users to practice, experiment, and make confident changes without impacting their actual operations.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Invoca is an AI-powered conversation intelligence tool that empowers marketing, sales, customer experience, and eCommerce teams to gain valuable insights from customer conversations and take immediate action. With deep integrations with leading technology platforms, Invoca enables revenue teams to convert conversation data into automated actions, enhancing every digital touchpoint and human interaction. This tool offers features such as call recording and transcription, real-time integration, and automated call listening, analysis, and dispositioning. By leveraging these capabilities, businesses can improve customer experiences, drive conversions, and generate higher revenue.

• Linux
• Windows
• Large Enterprises
• Small Businesses

NICE CX is an AI-powered customer experience tool that provides a comprehensive customer interaction solution. With conversational AI bots, businesses can offer personalized assistance through voice and chat interactions, leveraging artificial intelligence. The tool also includes proactive conversational AI, allowing organizations to engage in proactive, multi-day, asynchronous conversations with customers, preemptively addressing their needs. Additionally, NICE CX offers AI routing for efficient call routing and a predictive dialer to reach the right customers at the right time. This combination of features enhances customer engagement and improves overall customer experience.

• Linux
• Windows
• Large Enterprises
• Small Businesses

Ender Turing is an AI call center solution that provides businesses numerous advantages. It lowers handling time, improves agent training and coaching, and enhances the sales-to-service ratio. This tool supports multiple languages, adheres to GDPR, and ensures efficient communication with data security. Key features of this tool include call analytics, real-time updates, scorecards, agent performance management, automated feedback, and call translation. It enables businesses to optimize customer service and streamline operations for better results.

• Linux
• Windows
• Large Enterprises
• Small Businesses

CallRail is an AI-enabled call tracking and marketing analytics software that empowers businesses to convert leads into valuable customers. With its conversational intelligence feature, it analyzes all calls, providing actionable insights from conversations. This functionality turns conversations into easily actionable data, enabling businesses to optimize their strategies effectively. Additionally, CallRail offers call tracking capabilities, allowing businesses to track and analyze the sources of their incoming calls. By understanding which marketing efforts are generating leads, businesses can make informed decisions to improve their lead generation campaigns. Furthermore, CallRail provides form tracking, enabling businesses to monitor and analyze form submissions on their websites, enhancing their understanding of lead generation performance.