Medallia Reviews

Ana P.Enterprise(> 1000 emp.)

5.0

The most Helpful thing about Medallia is that I can use the data later in any type of analysis I would like to run. For instance, I love that I am able to slide and dice the data in so many ways, and that I can see the data from diferent perspectives. To me this is the most helpful thing. Other than that I like the way we can filter the information to see specific what we are looking for. This makes it so much more easier to run my data analysis. Review collected by and hosted on G2.com.

Verified User in Apparel & FashionEnterprise(> 1000 emp.)

4.5

The insights we get from Medallia are so valuable and such a great compliment to our quantitative data. Yes, an NPS score is quantitative, but the user comments are so helpful in diagnosing site wins and area for improvement. It has even helped us diagnose site issues with things such as entering promo codes before they could have had an even larger impact on our performance. Lastly, our account team is so awesome! We genuinely enjoy working with them and collaborating on our Medallia strategy. Our QBRs are so useful in helping keep our momentum. They are great partners is helping teach us how to use the tool, but also helping us do some of the work to keep it off our plates. I was not a part of the Medallia implementation, but I did not hear many qualms during the process. We also love that it integrates with our session replay tool to be abel to watch those sessions that give us highly valuable insights. Review collected by and hosted on G2.com.

Ivo S.Enterprise(> 1000 emp.)

5.0

The ability to get big amount of customer insights across our company touchpoints and see the trends very quickly. Moreover, the expert colleagues from Medallia who are very helpful and provide us with new ideas. Review collected by and hosted on G2.com.

Ivar T.Director Customer Experience

0.0

Not keeping their promises, promised is everything, but we're not able to deliver as promised. We felt that Medallia were more focused on $ after we signed the agreement with them than keeping their promises ! Review collected by and hosted on G2.com.

Verified User

0.0

They can't even design proper survey for Citi Review collected by and hosted on G2.com.

Krissy D.Club Manager

1.5

The only people who took the time to complete the surveys had a bad experience, which skewed the overall score. Review collected by and hosted on G2.com.

Alex P.Consumer Services

5.0

Reports, customers comment and the full chart of the department i manage. Has a full view of what are the strengths and weakness. Can plan according what its been pointed on each feedback.

Anonymous ReviewerRetail

5.0

The ability to build surveys and not only get feedback from customers but employees as well to improve the workplace

Aaron T.Government Administration

5.0

The software is very intuitive, and the surveys are very "clean" and easy to navigate. There is a wide variety of reporting analytics that contain much rich data. This can really help improve processes and procedures and give insight into the types of people answering the surveys.

Verified UserAccount Manager

10.0

We are a Social Media agency, and we use Medallia for one of our clients in the retail industry - whose brand owns 120+ retail locations. Only the team that works on this specific client's project uses Medallia. This tool allows feedback shared across the client's social media channels to be shared with the managers of the retail locations seamlessly.

Verified UserDirector

10.0

Everyone in our retail company uses Medallia to solicit and react to customer feedback. From receipt surveys to website feedback we use the entire Medallia Suite to give our customers a voice inside of our company. We are a customer-centric company and having direct feedback from our customers is invaluable. Without Medallia we would not be able to measure the impact we are making in the market or determine what our next steps should be.
Easy to use interface. Robust reporting. Graphical representation of data making it easy to consume at all levels. Unlimited options for how you want to compare data. Large toolbox of solutions available to compliment the main platform.

Noomi CodonSenior Director Voice of the Customer

10.0

I used Medallia in a previous company for almost 5 years and I am now implementing Medallia in my new company. It was used across the whole organization in my last company as well as my new company. It helps us deliver an exceptional customer experience and create loyal customers that stay for the long term. It also helps us take action from our customer feedback. It's all about action and making change based on customers input.
Integration with Salesforce: Medallia can be fully integrated with Salesforce or other CRM systems with all the data in both places and Account Managers/Sales, CSM's, Support, Onboarding, executives, etc., never have to leave SF and they have a Dashboard in SF tailored to their role. All data is available in real-time. Closed loop: Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer. This means you can contact the customer within 24 hours, which wows your customers and makes it easy to move to customers from a Detractor to a Promoter. Actionable insights: Medallia has amazing dashboards, that give you the data you need along with text analytics to make changes based on your customer needs, pain points and trends. It gives you all the tools you need to take the right actions to improve you customer experience and the bottom-line.

Verified ReviewerHotel Manger

4.0

I am overall very satisfied with Medallia. It is perfect for dealing with customer relations across numerous websites. There is also a lot of data provided which can be useful to the organization. The interface makes the experience for the user good as information is presented well and is easy to find. The app is also a must get as it sends you a notification after a review has been left.

Verified ReviewerFood service champion

5.0

Medallia is a magnificent product geared to reach your maximum customer service potential in your business if youre a large corporation its a mistake not to use this service

Alex Jose P.Customer service supervisor

5.0

Excellent tool. I can have a better understanding of what customers are telling us via the surveys and what are their needs.

Verified ReviewerSenior Director

5.0

Improved performance from front line agents as well as leadership who really have embraced the new tools.

Bojan G.Business Development Manager

5.0

No Comments

Verified ReviewerEnterprise Customer Experience NPS (Net Promoter Score) Lead

3.0

No Comments