About Medallia
Medallia Features
- Interactive Analytics : Users can gain actionable insights by exploring and analyzing customer feedback data interactively.
- Personalized Reporting : Can create customized reports to suit users’ specific business needs.
- Cross-Department Feedback Sharing : Allows users to seamlessly share customer feedback across departments for collaborative action.
- Multilingual AI Transcription : Automatically transcribes speech to text in 30+ languages using advanced AI technology.
- Automated Digital Behavior Observation : Can capture and analyze digital behaviors to optimize customer experiences.
- Video Feedback Analysis : Analyzes video feedback to understand non-verbal cues and enhance customer satisfaction.
Medallia Ratings and Reviews
Top Reviews
- Gayle R.Office manager
Medallia makes it possible to collect input directly from the customer but also provides analytics so that we can get an overall picture of areas of success as well as areas that need improvement Review collected by and hosted on G2.com.
- Verified User in Information Technology and ServicesEnterprise(> 1000 emp.)
Custom views are complex and don't always yield the insights that you're looking for. Review collected by and hosted on G2.com.