Medallia Alternatives & ReviewsUsed by 78% Professionals

Medallia Overview

Free | Paid



(Alternatives.Co rating)
  • Linux
  • Windows
  • Large Enterprises
  • Small Businesses

Medallia is a prominent cloud-based customer experience management platform that enables businesses to gather and analyze customer feedback, enhancing overall customer experience. With interactive analytics, personalized reporting, and multilingual AI transcription, it empowers data-driven decision-making, boosts operational efficiency, and drives customer loyalty. It captures insights from multiple channels, offers actionable recommendations, and fosters enduring customer relationships.

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About Medallia

Medallia Features

  • Medallia FeaturesInteractive Analytics : Users can gain actionable insights by exploring and analyzing customer feedback data interactively.
  • Medallia FeaturesPersonalized Reporting : Can create customized reports to suit users’ specific business needs.
  • Medallia FeaturesCross-Department Feedback Sharing : Allows users to seamlessly share customer feedback across departments for collaborative action.
  • Medallia FeaturesMultilingual AI Transcription : Automatically transcribes speech to text in 30+ languages using advanced AI technology.
  • Medallia FeaturesAutomated Digital Behavior Observation : Can capture and analyze digital behaviors to optimize customer experiences.
  • Medallia FeaturesVideo Feedback Analysis : Analyzes video feedback to understand non-verbal cues and enhance customer satisfaction.

Medallia Competitors

Medallia Ratings and ReviewsMedallia Ratings and Reviews

Alternatives.Co has rated
Medallia as 4.4



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Top Reviews
  • Samuel P.Marketing and Advertising



    It's really easy for users to request feedback from customers. The format is for the most part fool proof and self explanatory.

  • Verified User in Education ManagementEnterprise(> 1000 emp.)



    Difficulty in creating the buisness case for our specific situation. Review collected by and hosted on