Mitel Overview

Mitel helps businesses connect, collaborate, and take care of customers by offering contact centers, collaboration tools, and business phone systems along with phones & accessories.

Leveraging Mitel’s Contact Center portfolio, businesses get access to everything they need to transform customer journeys into omnichannel experiences. Creating these experiences is highly beneficial for businesses as they not only provide flexibility to customers to engage with you on their terms but also optimize their workforce.

Under the collaborations tools category, here are three of the most popular solutions offered by Mitel:

• MITEAM MEETINGS: A meeting tool with collaboration features like chat, voice, and video.
• MITEL ONE: A platform that provides all the intuitive tools needed to collaborate effectively and engage with customers.
• MICOLLAB: Provides everything a business needs to connect, communicate and collaborate across blended environments.

Mitel also offers a range of business phone systems. This includes cloud-based phone systems, which are best at delivering hosted voice, unified communications, and collaboration to businesses of all sizes, and on-site business phone systems. The process of integrating these systems is easy. Under the business phones, devices & accessories category, the company offers analog phones, DECT phones, digital phones, IP phones, SIP phones, wireless devices, as well as all the related accessories of all these phone categories.

The software comes with out-of-the-box integration support for many popular applications including Salesforce, Skype for Business, and Microsoft Teams. Mitel also has a chrome browser extension.

Benefits of Mitel:

• Its visual call flow editor allows you to easily customize an automated response system, creates ring groups and extension lists, and configures call routing.
• The platform offers PBX advanced features like a whisper and calls barge right on its entry-level plan. Most other VoIP services such as RingCentral and 8×8 offer such features only in their high-end plans.
• Mitel’s audio conferencing platform is phenomenal, as it supports a number of conferencing hosts, exempts special event connection costs, and even offers add-ons.
• The platform has a great web-based administration portal, which comes with an intuitive and nicely organized series of function menus and dashboards.
• While Mitel may not offer a free version or trial period, it does provide a superb 90-day window guarantee for subscription cancellation.

​​​​​​​Mitel’s communications and collaboration tools are used by businesses of all sizes. Businesses in almost every niche like education, field services, financial services, government, healthcare, manufacturing, retail and more could benefit from its applications. The vendor hasn’t made the plans or their pricing information available.