Muse AI Reviews

David F.Founder: Working Legacy, PBC / ArtsDrive.Com

5.0

I signed up to test MUSE.AI over 6 months ago while searching for a more affordable video platform. I have used Vimeo, Brightcove and several others over the years. I am blown away by both the technology and the customer service. While they are still working on some features, I am confident they have the vision and the team to build the best video platform in the marketplace for my needs. And did I mention how affordable they are!!! Wow, there is no comparison to the industry leaders. Review collected by and hosted on G2.com.

Susan T.Talent Acquisition Assistant

5.0

The customer service is top-notch! They go above and beyond to satisfy the customer! Review collected by and hosted on G2.com.

Melanie Victoria A.Ph.D. Student

5.0

I looove the service Muse AI provides, the fast response and how user-friendly the tool is. Review collected by and hosted on G2.com.

Verified User in AnimationSmall-Business(50 or fewer emp.)

5.0

I had some embed issues, but Toms through live chat was responsive and sorted out super quickly. Review collected by and hosted on G2.com.

Rob O.F

5.0

Had one embedding issue, but was sorted very quickly by Toms using their live chat support. Review collected by and hosted on G2.com.

Pronto W.CEO

5.0

No live streaming at the moment so it forces me to keep Vimeo, that's the only negative I have experienced. Review collected by and hosted on G2.com.

Joseph G.Marketing and Advertising

5.0

The speed. Videos upload fast, they get loaded fast and they play fast. Never a buffering delay.

Melanie A.Research

5.0

That it is super user-friendly. The tools it has for editing videos and sharing them.

Osama K.Nonprofit Organization Management

4.0

Muse.ai is a simple online software to organize, display, and share your videos. It comes with 500 GB of storage and unlimited bandwidth. Price is a huge plus point, and it is one of the top inexpensive software coming at $5 to $4 a month. Muse is quite fast in uploads and analyzing the files. User controls are fast and easy. I also noticed that it resumes uploads. It has some artificial intelligence like detecting text, faces, objects, and speech. Since most of our videos are in Arabic or Urdu, so I did not find them useful. Muse.ai does not have ads or any watermarks on your videos. Customer service chat is quick and helpful. However, sending a message from the dashboard panel did not get me any response. It has an API that could come in handy when creating your own mobile app. It has collections to organize video into categories. They can be displayed in a public page (channel) like muse.ai/Quran

Mathieu L.Design

3.0

Customer support seems to be non-existant. I've reached out many times without answers.

Osama K.Nonprofit Organization Management

4.0

My biggest complaint is that it should give viewers the option to download low resolution versions of the videos. However, online chat did give me a workaround. Other minor things that should be added are: Add Videos as favorites. More keyboard shortcuts. Arabic and Urdu AI analysis. Change default option for visibility.

Katie W.Health, Wellness and Fitness

4.0

There is a problem with using the embed feature on my membership site. Customer service were extremely helpful and gave me a few workarounds. But unfortunately, only the 'basic' embed actually remains stable and this doesn't fit inside the container properly.

Misty KearnsOwner

10.0

I use muse.ai for my video hosting needs for my online coaching business, online courses, tutorials, and client videos for two different businesses on my websites, blogs, and member-only access sites. Muse.ai is very user-friendly, fast, has had great uptime, and worked exactly as needed for my video hosting needs for my business. It also saves me a significant amount of money in comparison with other video hosting platforms I previously used.
user friendly affordable excellent uptime good customer support

Misty KearnsOwner

10.0

I use muse.ai for my video hosting needs for my online coaching business, online courses, tutorials, and client videos for two different businesses on my websites, blogs, and member-only access sites. Muse.ai is very user-friendly, fast, has had great uptime, and worked exactly as needed for my video hosting needs for my business. It also saves me a significant amount of money in comparison with other video hosting platforms I previously used.
better audio transcription more video player customizations

Mathieu L.UX Designer

3.0

Muse.ai didn't have a free trial mode but they did mention that they would cover refunds in 72 hours if the product. I have decided to pay for it to give it a try, and their service does do a good job at what it does, it just didn't do exactly what i needed. So i reached out to customer support and it's been by far the worst support I've received. It's now been weeks, with many follow up emails, and I'm not hearing back from them and I still didn't get a refund. It's now been well over 72 hours and I wouldn't be surprised if they refuse me the refund because of it. I would avoid this service entirely because of the extremely poor, or even non-existant, customer support.

Osama K.IT Manager

4.0

We have an mobile app, NurulQuran Audio, that displays videos. So we were considering a VPS or Vimeo to host the MP4 files. Muse.ai does a good job delivering the video files. You have to ask them to give you the shortcut to the get the direct links to the files.

Katie W.Psychologist and Business Coach

4.0

I am shifting all my videos from YouTube to muse so that I can have no interruptions or ads randomly showing up at the end!

Helen D.Teacher

5.0

Excellent. Great value for money and a quality service

Melanie A.Ph.D. Student

5.0

I'm so happy I chose them.

Joseph G.Owner

5.0

No Comments

video_hosting

5.0

It's the cheapest video hosting service, and it has some super cool and advanced features like AIs that help you navigate video instantaneously!