RealPage Reviews

Jacky B.Director of Marketing and Information

3.0

RealPage is a huge company so they have all of your needs met within one software. They can do it all under their umbrella, from the back end to websites and marketing. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.5

I'm sure there are benefits to the property managers, but not at all for the end users. Review collected by and hosted on G2.com.

Tina B.Accountant

4.0

I like that we know what the industry is looking like and what we can expect over the near future in return. Review collected by and hosted on G2.com.

Verified User in Facilities ServicesSmall-Business(50 or fewer emp.)

0.0

It is evident in every interaction that they just do not care, they do not have time to talk to you. The first person looks over everything and says it's good. But then it goes to the actual person who makes that final decision (a person you can not talk to) and they do not bother to read all the provided information and they decline. I went through that 5 times with this company. You never get to work with the same person, each person declines for a different reason. Training is not standardized. There is also a communication barrier because they are located in another country. The 6th time I had my insurance agent on the phone with me and refused to get off the phone till it was approved. My insurance agent had them refer back to the original email that had all their requested information and they approved it. On that particular phone call, I was on the phone with them for about 45 minutes (including hold time). This is our 3rd year with RealPage and it has gotten worse each year even though our Insurance has not changed at all. Other companies that provide this same service are much easier to work with. Review collected by and hosted on G2.com.

Verified User in Real EstateMid-Market(51-1000 emp.)

0.5

I do not like the layout, it is an eyesore and not very intuitive. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

0.5

Signing a lease on the realpage has been the most incredibly frustrating experience. It continually times out, requires multiple refreshes. I've had to have the the property management office re-send me links because the auth token would expire due to my continual refreshes to just complete the document. The images for signatures would not load. Pages took forever to load on the screen, sometimes showing up in duplicates. I've had to try signing my lease multiple times, and still might require me to go into the office to finalize. Review collected by and hosted on G2.com.

Verified UserAdministrator

6.0

Electronic signatures, lease generation, applications, and data collection/syndication. Once an applicant is screened and approved, making their lease is fast and easy! The system accounts for deregulated and regulated leases so there it minimizes leasing mistakes. Additionally, it syndicates the applicant information into our accounting system, Yardi.
E-signature collection Data syndication Report exports

Mark D.GM

1.0

I feel like I hitched my wagon to a 2 legged-mule. The sales team has no ethics. We were flat lied to. We were told training was FREE only to find out we had to pay $150 an hour for training that turned out to be factually incorrect (thus, all the corrections we had to make, as mentioned above). For a software package that has an accounting function built in, it is in no way intuitive as to how to pull data (i.e. Balance Sheet and Income Statement). Customer service is like leaving a baby in the woods. I will say they do get back to you, but with very little helpful advice on how to fix things. These people care about one thing, and it sure as hell isn't having a satisfied customer. They represent everything that is wrong in business, that lack ethics, they lack character, and they should be absolutely ashamed of what they do and how they do it.

Jeremy H.Leasing Consultant

5.0

In the three years that I have been using RealPage, I have had few gripes with the software. We have used 2 separate iterations of RealPage Yieldstar and both have strengths and weaknesses. Everyone at my office has had a great experience using this software. Their team is also very helpful if you have any questions or problems. Minus the few small gripes I would happily recommend RealPages products to anyone in the property management industry.

Krissy V.Assistant Property Manager

5.0

I have used Real Page in the multifamily industry. I have uses this software among many other property management softwares such as Yardi, Rent Manager, and ResMan.

Jennifer H.Assistant Manager

5.0

Keep being awesome! Customer support is so helpful too and they deserve all the stars!

MariAnne T.President

3.0

15 years ago it was good for the times, not so much today. There are better options.

Jennifer C.Jennifer.Castano@retreatnewark.com

4.0

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