About Reputation
Reputation Features
- Duplicate Suppression : Identifies and removes duplicate listings, ensures brand authenticity.
- Smart Assets Library : Store all branded assets in one place, schedule, and tag posts.
- Review Monitor : Monitors feedback on many review sites, and uses custom response templates.
- Customizable : Incorporates external customer tools like scheduling and live chat.
- Custom Queues : Creates personalized queues for teams to prioritize assigned tickets.
- Experience Insights : Collects all customer feedback, and analyzes brand perception for positives/negatives.
Reputation Ratings and Reviews
- Amy S.Mid-Market(51-1000 emp.)
Reputation has been a fantastic asset to our tech stack as a marketing agency. We use it daily to check in on reviews for our clients across all of their business locations. It makes review management easy and a quick daily task rather than a tedious one. I love being able to respond to reviews right within the platform and see metrics such as reputation score, percentage of reviews responded vs unresponded, etc. Highly recommend to any marketing team or agency that is looking to streamline review management for businesses with multiple locations! Review collected by and hosted on G2.com.
- Evan M.Mid-Market(51-1000 emp.)
I don't like the score calculations, to be honest. It's too much of a black box to really understand where my score needs to go. Insights that are personalized, accurate, and true would be super helpful. Things like "you need this many reviews to offset one negative review" would be more helpful. Review collected by and hosted on G2.com.










