Reputation Reviews

Quenita T.Mid-Market(51-1000 emp.)

5.0

I like best that Reputation is easy to navigate. If there is ever a question I may have, I can reach out to the support team and they quickly respond and help to find a solution or answer my questions. I like the lunch and learns. They have been so helpful to me with managing our Google reviews and surveys. While they are educational, they are lots of fun to participate. Review collected by and hosted on G2.com.

Colleen C.Digital Marketing Manager

4.5

I really like having the ability to aggregate almost all of the review sites that our company uses in one place and having an easy way to answer them quickly and with personalization. The location services section of the software keeps your online information correct and makes it easy to bulk update. I love having the macro templates that autofill your locations and other important information. Their reporting is robust and easy to customize. Having unlimited users is a great plus as well! Review collected by and hosted on G2.com.

sheridan k.Mid-Market(51-1000 emp.)

5.0

I love Repuation to see what score each of my communites are at. Its a fun way of staying competitive to reach that best in class goal. The quick request feature is a daily task I remind my teams to do after every tour to make sure we are ensuring those inputs of reviews. Lastly, the RepX insights on how to gain more points per different ILS. This helps the teams make sure we are gaining positive point across the board on all platfroms! Review collected by and hosted on G2.com.

Quenita T.Mid-Market(51-1000 emp.)

5.0

It is no error to Reputation, but I dislike that for this first year, the company only purchased the basic package. I do not have access to several features that I have learned about that will be beneficial to managing reviews, social media, etc. Review collected by and hosted on G2.com.

Colleen C.Digital Marketing Manager

4.5

I wish that they were able to have Yelp on the platform. I understand why it's not possible currently, but competitors to their platform have had it in the past. I wish that you had a search function that would allow you to search through reviews by name or phrase used. I also wish that you didn't have to pay per location and instead could work out a way to have a cap (ie: same price up to 100 locations). Some of the UI is clunky and could be more streamlined. Review collected by and hosted on G2.com.

sheridan k.Mid-Market(51-1000 emp.)

5.0

There are several drop downs on the left hand side that seem like they are just there and not really helpful. I think this could just be lack of training but if its on their but not something the onsite teams dont utilize them maybe we should rethink the layout. Review collected by and hosted on G2.com.

Matthew C.Digital Marketing Manager

5.0

We've had a very positive experience with Reputation.com since inception. That is why we continue to open the door to new rooftops using this platform. It's easy to set-up, easy to use and they continue to look for progress with their platform. It's not a stale/static product by any stretch of the imagination.

Tyler M.Social Media Specialist

4.0

I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.

Tiffany D.Digital Marketing Director

2.0

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Felicia N.Marketing Director

5.0

I dont think my day to day operations would flow easily without reputation. The easy to navigate dashboard and time management it allows is wonderful. I consider it a must have tool.

Becca W.Marketing Director

5.0

No Comments

Verified ReviewerSocial Media, Influencer & Community Manager

4.0

No Comments