About 3CX
3CX Features
- Call Recording : Allows users to capture and store important conversations for reference, compliance, and quality assurance purposes.
- Switchboard/Wallboard : Monitoring ongoing calls and metrics in real-time helps to optimize performance tracking through an integrated interface.
- Built-in Reports : Access comprehensive data insights and analytics on call activity and performance.
- Multi-level IVR : Designs interactive voice menus with multiple tiers, directing callers to the right departments or information efficiently.
- Hot Desking : Allows users to log in from any desk phone, ensuring a seamless communication experience.
- Business Text Messages : Seamlessly sends and receives texts for quick, efficient communication, enhancing customer engagement and interaction.
3CX Ratings and Reviews
Top Reviews
- Hrithika H.Enterprise(> 1000 emp.)
Also, it doesn't have much to write after the call as in the whole summary like in Ring dna, so it saves time and makes the work smooth. Review collected by and hosted on G2.com.
- Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)
Non-existent customer service. We cant activate our license key and 3cx "customer service" asks for 75 EURO to solve it. We had same issue last year and after paying 75 EUR they simply sent an email saying uninstall and reinstall. If what you want from your phone system is drama, then 3cx is your choice. Review collected by and hosted on G2.com.