3CX Reviews

Giorgi K.Mid-Market(51-1000 emp.)

3.5

I appreciate the program's flexibility and design, which make it easily accessible. Moreover, it seamlessly integrates with various work programs, enhancing overall efficiency. Review collected by and hosted on G2.com.

Shadi B.Mid-Market(51-1000 emp.)

5.0

Innovative Features: With continuous updates and the introduction of new features, 3CX stays ahead in providing modern solutions for communication needs. Review collected by and hosted on G2.com.

Verified User in Information Technology and ServicesSmall-Business(50 or fewer emp.)

2.5

Ease of deployment Review collected by and hosted on G2.com.

Verified User in Transportation/Trucking/RailroadSmall-Business(50 or fewer emp.)

0.0

Mobile App crashed constantly. Experienced 8 outages in 3 months, not a suitable solution for call center or 24x7 environment Review collected by and hosted on G2.com.

Verified User in Computer SoftwareSmall-Business(50 or fewer emp.)

0.0

Non-existent customer service. We cant activate our license key and 3cx "customer service" asks for 75 EURO to solve it. We had same issue last year and after paying 75 EUR they simply sent an email saying uninstall and reinstall. If what you want from your phone system is drama, then 3cx is your choice. Review collected by and hosted on G2.com.

Kristin M.Business Development Executive

0.5

Constantly having to provision the application.... Can't count calls unless it is done manually. Phone numbers have to be input manually as well. It's is just a highly unproductive tool... Review collected by and hosted on G2.com.

Verified UserManager

10.0

We use 3CX for our phone system. It handles all incoming and outgoing phone calls and all internal phone calls between departments. It works with our toll-free number for customers. We switched from 8x8, Inc. because we wanted a less expensive option as well as an easier to easy and manage system. We worked with a 3CX reseller to set up and install the system which involves a 3CX phone server and the web-based control panel. The actual set up was pretty simple. We were able to reprogram all of our current phones and didn't need to buy any new phones. We are running the 3CX over a fiber-optic ATT line with 50 Mbps and use the 3CX plan with 16 calls. The plan costs us around $800 a year (which does not include the ATT line) verses the almost $800 a month we were paying 8x8, Inc. so quite a savings for us. We have had no major issues with 3CX. We did have to tweak some settings after we went live but the adjustments were easy to make on the web cpanel. 3CX also has a very nice app for cell phones.
Good sound quality Solid uptime (may depend on your Internet connection) Easy to use web-based control panel Nice app for cell phones.

Laura SteinbrinkHS Teacher/District Tech Integration Specialist

10.0

My entire school district uses the 3CX Phone System. It has allowed us to have a phone in each room, facilitating private conversations with a specific teacher, now the building or district office can not only talk privately with individual teachers, but teachers can also contact parents in a more convenient place and time. Switching to 3CX Phone System has also slashed the phone bill by two thirds. Anything that can save the school district some money is a great product, and that savings alone paid for the phones that were purchased for each classroom. It also allowed us to remove the intercom cables too, as it replaced our intercom old system as well.

Verified UserManager

9.0

We are using the phone system throughout our organization. The phone system is very intuitive and user-friendly. I really like the seamless integration between the desktop portal and mobile app.
Easy-to-use. User-friendly online portal. Seamless integration.