Bright Pattern Reviews

Nicole C.Director of Customer Service

5.0

The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform. Review collected by and hosted on G2.com.

Bryan S.Mid-Market(51-1000 emp.)

5.0

Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care. Review collected by and hosted on G2.com.

Verified User in AutomotiveMid-Market(51-1000 emp.)

4.5

The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremly happy with the level of investment and attention to detail so far. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingEnterprise(> 1000 emp.)

1.5

There is so much that needs to be improved. The layout of a long back and forth email string is confusing. There is no way to enter in pre set signatures to easily and quickly response to emails. Bright Pattern will log me out often. It has logged me out up to 6 times in one shift. If I am on a call when this happens, it hangs up on the person and we have no way of retrieving the call information to be able to call them back. There is no way to easily find emails. I cannot even find emails I have previously sent, so if for any reason I need to recall an email, I can't. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and FitnessMid-Market(51-1000 emp.)

2.5

Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed... Review collected by and hosted on G2.com.

Howard F.CTO

2.5

Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return with an answer to an issue, yes you get an instant response with a ticket but getting the answer is the problem. Review collected by and hosted on G2.com.

Aguasanta G.Information Technology and Services

5.0

Easy to use and implement, very intuitive interface and very robust.

nataly a.Information Technology and Services

5.0

ES un producto excelente y esta a la altura de cualquier plataforma

Jhovany V.Telecommunications

5.0

It is a powerful product, easy to use and allows you to implement all kinds of campaigns and integrations in record time.

Derek G.Director of Contact Center Operations

5.0

Overall: Overall I am very pleased with the platform and software. Currently migrating away from using multiple platforms to manage our contact center channels. Primarily with email and chat. This is giving us one place for agents to turn to support their customers. No more logging into multiple systems and having multiple screens up for agents to manage. The ease of implementation for chat has enabled us to quickly build and turn chat on for our customer facing sites in less than a day. We are benefiting from running Bright Pattern as a hosted solution and no longer managing the amount of infrastructure we had to in the past. My best advice is to read the resource documentation and find a training course that will launch you into rapid development and deployment. Bright Pattern can implement your platform very quickly but then you will need to start building. A training event is the quickest way to get started. I have personally been able to build a light weight call center in a day, a medium size call center in a week, and a large call center with integrations and IVR in a few weeks.

Julie T.Retail Support Representative

4.0

Overall: I answer all my calls from clients on retail with softphone and I can work at home effectively too. It is a way for me to judge my productivity and see how many emails I am answering with the dashboard that is displayed. It helps to see if I am getting my bonus prodcutivity stats too. I would refer it to other vendors even though I only used it for less than 6 months.

Jim S.Manager, Technology

4.0

Overall: Bright Pattern has been a great partner in helping us use the product to meet our needs.

Verified ReviewerVerified LinkedIn User

5.0

"Truly omnichannel platform with powerful outbound engine"

Darren A.Verified LinkedIn UserSenior Director of Customer Experience

4.0

"We hit a homerun by switching to BrightPattern"

Cheyenne V.Support Team Rep

3.0

"Bright Pattern Review"