Bright Pattern Reviews

Nicole C.Director of Customer Service

5.0

The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform. Review collected by and hosted on G2.com.

Bryan S.Mid-Market(51-1000 emp.)

5.0

Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care. Review collected by and hosted on G2.com.

Verified User in AutomotiveMid-Market(51-1000 emp.)

4.5

The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremly happy with the level of investment and attention to detail so far. Review collected by and hosted on G2.com.

Verified User in Marketing and AdvertisingEnterprise(> 1000 emp.)

1.5

There is so much that needs to be improved. The layout of a long back and forth email string is confusing. There is no way to enter in pre set signatures to easily and quickly response to emails. Bright Pattern will log me out often. It has logged me out up to 6 times in one shift. If I am on a call when this happens, it hangs up on the person and we have no way of retrieving the call information to be able to call them back. There is no way to easily find emails. I cannot even find emails I have previously sent, so if for any reason I need to recall an email, I can't. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and FitnessMid-Market(51-1000 emp.)

2.5

Bugs with the Virtual callback queue which has prevented us from rolling it out in a timely manner and then still delayed... Review collected by and hosted on G2.com.

Howard F.CTO

2.5

Sometimes it's hard to determine how to do things since documentation is very sketchy. I also have an issue on the amount of time it takes to return with an answer to an issue, yes you get an instant response with a ticket but getting the answer is the problem. Review collected by and hosted on G2.com.

Aguasanta G.Information Technology and Services

5.0

Easy to use and implement, very intuitive interface and very robust.

nataly a.Information Technology and Services

5.0

ES un producto excelente y esta a la altura de cualquier plataforma

Jhovany V.Telecommunications

5.0

It is a powerful product, easy to use and allows you to implement all kinds of campaigns and integrations in record time.

Gerardo GuzmanPresident

10.0

I use Bright Pattern as my primary outbound call center software. G7 Strategy Group, Inc. provides public relations and communication services for political campaigns, small businesses, corporations, government agencies, public and private schools, and faith-based organizations. Our work includes direct mail, digital marketing, home visit, and telephone-based marketing. On the occasion that we are tasked with contacting tens of thousands or hundreds of thousands of individuals throughout Southern California or the entire state, we rely on Bright Pattern to provide predictive dialing services within their outbound call center software to maximize our ability to reach our goals. Their system is powerful, intuitive, and a pleasure to deploy at scale with virtually no downtime whether on-site or using a remote workforce.

Carlton PerkinsManager, Solutions Consulting

10.0

Many organizations are looking to transcend from on-premises platforms to the cloud. These organizations are looking for a proverbial "easy" button solution. The Bright Pattern platform is that solution. The Bright Pattern platform checks all of the boxes for an organization looking to implement a complete contact center cloud solution. The following items are all standard: Speech-enabled IVR, Inbound ACD and Outbound Dialer, Digital Channels - chat, email, SMS - a unified agent desktop, and let's not forget the ability to integrate with applications such as Salesforce or MS Teams. This is a platform that positions any organization for continued, sophisticated operations well into the future. Further, the Bright Pattern team is flexible, open to customer input, and dedicated to ensuring their products meet the needs of their customers.
AI platform integration - IBM Watson, Google Dialogflow, for example Quality Management - out of the box sentiment anlysis Unified agent desktop - ability to see all channels in one pane of glass Robust analytic widgets that can also drive wall boards

Dave HamptonHead Of Support

10.0

We use Bright Pattern as our contact center platform in our Managed Services division. It's mature and simple to use integration with ServiceNow is enabling us to drive up Customer Satisfaction with a more efficient service. We are looking forward to working with the BP Team to implement a truly omnichannel experience.

Marc B.Verified LinkedIn UserHead of Operations Support

5.0

Overall: its the personal touch that matters and the pride they have for their system. I am the sort of person who always asks "what if " or "could we" and they help me get those questions answered. and if its not there to be added or done i know it will be at some point. nothing is to hard for them to do and the relationship i have developed with the team is like nothing i experienced with Aspect, Genesys or not so NICE. The so called better are really just bigger companies who have lost sight of the personal touch and truly working with clients

Heidi D.Customer Service Manager

5.0

Overall: I love Bright Pattern, from the beginning the demo was great, explained things in great detail. As we moved our services over to them they have been super easy to work with.

Keith M.CTO

5.0

Overall: One of the easiest systems to use I have encountered in 25 years of call center experience. The technology is amazing, and the customer service even better!

Jennifer H.Business Systems Analyst

5.0

Overall: We've reduced contacts and improved our level of reporting. Agents have quickly adopted the platform and appreciate the improved experience.

Darren P.Managing Partner

5.0

Overall: Exceptional. Amazing platform that is a tremendous value

Verified ReviewerVerified LinkedIn User

3.0

"Great for the Start-up and MidSize Company"